My flowers were not delivered on the date requested. They arrived a day later. However, they were beautiful and I was given a significant discount due to their mistake. Customer service was very goo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order was duplicated and sent out twice. So rather than 36 flowers being sent 72 were. Noticed when I checked the order on line the same order number was listed twice. Didn’t think much of it.
Company replied
Signing in erased everything I had already entered and I got no discount like the email noted I would have, perhaps because I had to sign in over again and reset my password. Additionally, there was... See more
Company replied
Although one (lilies)of the many flowers of this beautiful assortment was a different color than pictured, it was well received by my beautiful young bride on our 43rd anniversary. The delivery was ti... See more
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Company details
- #17 of 19 best companies in Flower Delivery
- #6 of 6 best companies in Chocolate Shop
- #4 of 4 best companies in Confectionery
- #10 of 13 best companies in Florist
- #10 of 12 best companies in Flower Market
- #101 of 119 best companies in Gift Shop
About Proflowers
Written by the company
At Proflowers, we’re here for the moments that matter—big or small, planned or last-minute. Our fresh, modern arrangements make it easy to send a thoughtful gift that feels personal and looks effortlessly stylish. With a curated selection designed to fit every vibe and occasion, we take the guesswork out of gifting. Whether you’re celebrating, supporting, or just saying hi, we’re here to help you show up—beautifully.
Our flower arrangements are designed for real life—fresh, moody, and effortlessly stylish. Think modern farmers market vibes with an edge: layered textures, unexpected color moments, and just the right amount of whimsy. They’re made to feel personal, not perfect—and always priced to make you smile.
Flowers. They're our thing.Freshness Guarantee
7-day freshness guarantee
We pride ourselves on sending fresh flowers. Your perishable flowers are guaranteed to last seven days. If, for any reason, you are not satisfied with your delivery, please contact us within that timeframe, and we will make it right.
Contact info
200 N. LaSalle, 60601, Chicago, United States
- 1(800) 580-2913
- proflowers-issue-resolution@proflowers.com
- www.proflowers.com
3.6
Average
2K reviews
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Been using ProFlowers forever and they…
Been using ProFlowers forever and they always deliver beautiful bouquets to my recipients.
June 22, 2026
Reply from Proflowers
Thank you for taking the time to review your experience with our service.
Reply from Proflowers
We appreciate you taking the time to post about your experience.
Flowers looks like poor substitutions.
My aunt sent me a picture of the flowers that were delivered. I realize they are not going to look exactly like the online picture however, there were the same colored roses instead two different colors. Appear to have one hydrangea used instead of two and filler flowers were used as substitute flowers.
They were delivered on time and she thought they were very pretty. I’m just a little picky since it was $100 bouquet.
June 23, 2026
Reply from Proflowers
Thank you for sharing your feedback. We sincerely apologize that the arrangement did not fully match your expectations. We understand that when ordering a premium bouquet, it is important that the arrangement closely reflects what was advertised. We appreciate your comments and thank you for allowing us the opportunity to resolve the matter. Your feedback is valuable to us, and we are committed to improving our products and ensuring a better experience for our customers.
Good delivery
June 25, 2026
Reply from Proflowers
We're so grateful that you took the time to share your experience with us.
Gorgeous flowers!
Website made ordering easy!
Delivery was prompt on the date requested.
The 98 year old Birthday Girl was thrilled! She raved about the beauty and freshness of the flowers.
I will order again with confidence!
June 17, 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Reply from Proflowers
Thank you for taking the time to review your experience with our service.
Reply from Proflowers
We appreciate you taking the time to post about your experience.
Was totally the wrong color of flowers
Was totally the wrong color of flowers.
Half of them were already about dead.
Total mess up
June 26, 2026
Reply from Proflowers
Thank you for sharing your feedback. We sincerely apologize that the arrangement arrived with the wrong flower colors and that some of the flowers were not in the fresh condition you expected. We appreciate you bringing this matter to our attention and thank you for allowing us the opportunity to resolve the issue. Your feedback is valuable to us, and we are committed to providing a better experience in the future.
Great Service!
easy to order! flowers arrived as scheduled! My client was elated with the bouquet of roses. highly recommend using this Flower Shop. Keep up the good work in the DMV (Maryland, DC, and Virginia).
June 5, 2026
Reply from Proflowers
We're so grateful that you took the time to share your experience with us.
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Easy to find what I was looking for and…
Easy to find what I was looking for and a wide variety to choose from.
July 1, 2026
Reply from Proflowers
We're so grateful that you took the time to share your experience with us.
Reply from Proflowers
We appreciate you taking the time to post about your experience.
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
OVER A DECADES WORTH OF SUCCESSES!
I’ve used Pro Flowers for at least a decade or more, about 8-10 times a year. They have a 98% success rate by my count in my relationship with them. While there have been a minuscule amount of errors — so few in fact that now I think there success rate is 98.8% — their successes have been NUMEROUS and TREMENDOUS! Phenomenally beautiful & colorful flowers & arrangements. I’m SO not a « flower guy, » but every recipient thanks me with wild & passionate enthusiasm. They are a « perfect 10 »
in any metric, any analysis, any comparison. Their the only flower delivering service I use, and that I’ll always use!
June 30, 2026
Reply from Proflowers
We're so grateful that you took the time to share your experience with us.
Reply from Proflowers
We appreciate you taking the time to post about your experience.
Absolute garbage My mother-in-law sent…
Absolute garbage My mother-in-law sent me peonies for my birthday they arrived a dead and unopened and only fell off the stem when I watered them.
Called proflowers who sent me another bouquet on a day that I said I wasn't going to be home.
Believe it or not this one was worse.
Rotting peonies and they were$12.50 per stem. This is supposed to be a floral delivery company.
You've got to be joking me
June 24, 2026
Unprompted review
Reply from Proflowers
We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
Always great service and easy to find…
Always great service and easy to find what I want.
June 30, 2026
Reply from Proflowers
Thank you for your kind feedback! We're thrilled to hear that you've consistently received great service and found it easy to find exactly what you were looking for. We truly appreciate your support and look forward to serving you again soon.
This is honestly the worst flower…
This is honestly the worst flower delivery company I have ever dealt with. We ordered flowers for a very special occasion — to celebrate our friend’s newborn baby coming home from the hospital. We waited two days for the delivery, only to receive a message saying they “couldn’t deliver today due to high demand.” Seriously? They simply postponed it until the next day. By then, the special moment had already passed. Absolutely terrible service. I would never order from this company again and would not recommend it to anyone.
June 29, 2026
Unprompted review
Reply from Proflowers
We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
Got a very good deal for July!
June 30, 2026
Reply from Proflowers
Thank you for your review. We're glad you found a great deal and appreciate your support.
PROFLOWERS IS RELIABLE—that’s why!!
June 30, 2026
Reply from Proflowers
Thank you for your kind words. We're honored by your trust and grateful for your continued support.
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