Prolux Cleaning Reviews 

2,066
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being extremely polite, highly professional, and consistently arriving right on time for their scheduled appointments. People note that the hardworking cleaning team operates efficiently and leaves both carpets and sofas looking completely renewed and fresh. Consumers are consistently impressed by the remarkable results achieved in removing tough stains and successfully restoring old, tired fabrics. Reviewers also warmly appreciate the smooth communication and wonderfully helpful support leading up to their home cleaning visits. Many loyal customers proudly mention they will definitely use these reliable and thorough cleaning services again in the future.

What people talk about most

Service

Clients share positive opinions on service, highlighting efficient and thorough results from friendly... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional, polite, and... See more

Quality

Reviewers mention positive feedback about quality, consistently expressing high satisfaction with how carpets... See more

Product

People report high satisfaction with the product results, noting that stained carpets, sofas, and car... See more

Response time

Reviewers highlight positive aspects of response time, noting that the team is very responsive and answers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Vlad was very professional and came to clean up a stubborn stain from an alcohol stain on our sofa , the sofa has been completely returned to its previous state and smells beautiful too after th... See more

Company replied

Rated 5 out of 5 stars

We have parents with incontinent issues and the carpet was in a bad state. Replacing the carpet would’ve been no use as it will be soiled in days. So we thought try a professional carpet cleaner but n... See more

Company replied

Rated 5 out of 5 stars

At first there was a problem with our electrical supply and the engineer had to be very patient and try various solutions plugging in to different sockets in different rooms. In the end he succeeded a... See more

Company replied

Rated 5 out of 5 stars

Quick and reliable. Great results! The carpets were left spotless. Booked them to sort out the mess that the previous, so called professionals, left the house carpets with... Carpets had marks, dirt a... See more

Company replied


Company details

  1. Carpet Cleaning Service
  2. Curtain and Upholstery Cleaning Service
  3. Upholstery Cleaning Service

Written by the company

London's favourite cleaning company! We're always there for you when you need us wherever you are situated! Efficient and quick cleaning services at really reasonable prices. Give us a call on 020-3318-6387 to get your free quote!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,066)

104 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Swift and efficient service thank you

Swift and efficient service thank you . can not thank you enough for responding to our leak and cleaning up our carpets so well .
First class

May 16, 2025
Unprompted review
Prolux Cleaning logo

Reply from Prolux Cleaning

Thank you so much, Lee! Your kind words mean a lot to the team! It’s great to know we could step in quickly and provide a super experience. Thank you for your trust!

Advertisement
Rated 5 out of 5 stars

Outstanding Service

Outstanding Service, Highly Recommended

I recently hired Proluxcleaning Ltd for a deep clean of my one bedroom flat, and I couldn’t be more impressed. From start to finish, the team was professional, punctual and incredibly thorough. Every corner of my home was spotless, and they genuinely exceeded my expectations. Their attention to detail, efficiency and friendly approach made the whole experience smooth and stress free.

I’ll definitely be using their services again and wouldn’t hesitate to recommend them to anyone looking for a top quality clean.

Thank you, Proluxcleaning, you did a brilliant job.

May 9, 2025
Unprompted review
Prolux Cleaning logo

Reply from Prolux Cleaning

Dear Joel, thank you for this incredibly detailed and thoughtful review! We're overjoyed that you were so pleased with the deep clean and our team's effort. It means the world to us! We look forward to helping you again anytime!

Rated 5 out of 5 stars

Arranged Sunday cleaning visit and was…

Arranged Sunday cleaning visit and was very happy with results. Simon the cleaning operative was excellent and did great job.

May 18, 2025
Unprompted review
Prolux Cleaning logo

Reply from Prolux Cleaning

Dear Matthew, we appreciate your review! We're glad that you're happy and that Simon delivered excellent results. We'll pass along your kind words to him!

Rated 5 out of 5 stars

Super helpful and efficient

I had a mice problem in my house and unfortunately they got into my sofas. I contacted Prolux Cleaning via their website and got a call back immediately and was able to book an appointment for the next day. Everyone, from the person who talked to me on the phone to the team member who came to the house to clean the sofas, was very polite and answered all my questions clearly. The service was excellent, my sofas are now clean and smelling nice again, and they were even able to remove some old stains. Pricing was also reasonable. I highly recommend this company and will definitely use their services again in the future.

May 15, 2025
Unprompted review
Prolux Cleaning logo

Reply from Prolux Cleaning

Thank you so much for this thoughtful review, Raissa! We're so glad you found our team helpful and the results satisfactory. Your satisfaction is our priority, and we’re grateful for your recommendation! Your trust means a lot, and we’re always here if you need us again!

Rated 5 out of 5 stars

Excellent service and communication…

Excellent service and communication throughout. I would thoroughly recommend. Car looks like new inside.

May 8, 2025
Unprompted review
Prolux Cleaning logo

Reply from Prolux Cleaning

Dear Kathryn, we really appreciate your kind words! It's great to know the communication and service met your expectations — and even better that your car feels brand new!

Advertisement
Rated 5 out of 5 stars

An efficient and effective reasonably priced service

The office were very helpful fitting us in at short notice. It was nice that the advertised price was exactly what they charged me. No hidden extras. The technician was very polite and tidy. He worked quickly and did a good job. Had I known before it was this easy to get the carpets cleaned I would have done it much sooner.

May 9, 2025
Unprompted review
Prolux Cleaning logo

Reply from Prolux Cleaning

Thank you, Jacqui! We’re delighted, everything from booking to pricing to the final clean met your expectations. It’s wonderful to know we made the process easy for you! Hope to help again in the future!

Rated 5 out of 5 stars

Efficient service

The company offered a prompt cost effective service. The technician ( my apologies but I’ve forgotten his name) was prompt, polite and carried out the cleaning with minimal disruption leaving the carpets in a much improved state with no residual smells! ! ( we have just moved and the carpets appeared not to have been cleaned in years. The smell of cat was strong) . Highly recommend

May 8, 2025
Unprompted review
Prolux Cleaning logo

Reply from Prolux Cleaning

Dear Hedy, thank you for such thoughtful feedback! We’re thrilled we could leave your carpets in a better state and give you peace of mind after moving in. Thank you for the recommendation!

Rated 5 out of 5 stars

The company arrived on time and were…

The company arrived on time and were clean and efficient. They were polite and honest. I would recommend them to my family and friends. My sofa and chairs look brand new. Was very happy with the service.

May 4, 2025
Unprompted review
Prolux Cleaning logo

Reply from Prolux Cleaning

Dear Julie, thank you for the detailed and thoughtful review! We're happy you felt taken care of and that you'd recommend us. That means everything!

Rated 5 out of 5 stars

They do exactly what they say on the…

They do exactly what they say on the tin. Efficient, effective and a good price

May 2, 2025
Unprompted review
Prolux Cleaning logo

Reply from Prolux Cleaning

Thank you, we really appreciate your words! It’s great to hear we met your expectations. We're always here when you need us next!

Advertisement
Rated 5 out of 5 stars

Delighted with the cleaning results

Highly efficient, excellent communication, customer service and professional service. Delighted with the cleaning results.

May 1, 2025
Unprompted review
Prolux Cleaning logo

Reply from Prolux Cleaning

We’re so grateful for your review, Juliet! We're thrilled you were happy with both the results and our service. Your satisfaction means everything to us— hope to serve you again soon!

Rated 5 out of 5 stars

Excellent service and punctuality

Excellent service and punctuality. Extremely reliable. Second time I use the company.

April 30, 2025
Unprompted review
Prolux Cleaning logo

Reply from Prolux Cleaning

It’s always a pleasure, Daniela! Thanks for returning to us – we’ll keep working hard to live up to your expectations every time, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Prolux

Been using prolux over last few years. Professional and good service always.

April 29, 2025
Unprompted review
Prolux Cleaning logo

Reply from Prolux Cleaning

Thank you for being such a loyal customer! We’re grateful for your continued trust over the years. Knowing you rely on us year after year is the best feedback we can receive.

Rated 5 out of 5 stars

Loved the service that I've received

Loved the service that I've received. Very quick and easy service to use. Victor was amazing, came on time and was not a hassle for him to clean my carpets amazingly. Definitely will be using again

April 28, 2025
Unprompted review
Prolux Cleaning logo

Reply from Prolux Cleaning

We appreciate your kind words, Kisha! We’re so happy to hear you had such a great experience with Victor. We’ll be here anytime you need us again! Looking forward to the next visit!

Advertisement
Rated 5 out of 5 stars

Arrived on time

Arrived on time. Can’t remember the technicians name but he was very polite. Did a great job. I have no complaints or book this company again.

April 25, 2025
Unprompted review
Prolux Cleaning logo

Reply from Prolux Cleaning

Dear Katherine, we truly appreciate your feedback! We’ll pass along your kind words to the team. Looking forward to seeing you again soon!

Rated 5 out of 5 stars

Stain removed perfectly

Stain removed perfectly! Very happy with service. Kind person, did a super job and was considerate.

April 21, 2025
Unprompted review
Prolux Cleaning logo

Reply from Prolux Cleaning

Deppie, we’re so glad we could help! Thanks for your lovely feedback. We’ll pass on your kind words. We’re glad everything turned out perfectly, and you were treated with care.

Rated 5 out of 5 stars

Vlad cleaned the carpets and they came…

Vlad cleaned the carpets and they came up like new. He was on time and very polite and professional. The whole experience from making the appointment with Tom to having the service was excellent. Would highly recommend.

April 22, 2025
Unprompted review
Prolux Cleaning logo

Reply from Prolux Cleaning

What a lovely review, Heather — thank you! We’re thrilled that both the service and team made a great impression. Your recommendation means a lot. It was our pleasure to help!

Rated 5 out of 5 stars

Great service and communication

Fantastic clean on a really soiled carpet, very pleased and would highly recommend this company

April 22, 2025
Unprompted review
Prolux Cleaning logo

Reply from Prolux Cleaning

Hey Peter, it means a lot to hear this — thanks for the great feedback! Tom and Vlad always aim to go above and beyond, and it's brilliant to know it made a difference on your end.

Advertisement
Rated 5 out of 5 stars

Excellent job done …

Excellent job done by Victor from Prolux. He really tried hard to remove stubborn dirt from our carpets. I totally recommend this company, they have been really easy to deal with end to end.

April 21, 2025
Unprompted review
Prolux Cleaning logo

Reply from Prolux Cleaning

Dear Ioana, we truly appreciate your kind words! Victor will be so pleased to know his efforts made a difference. Thanks for trusting Prolux! Looking forward to helping again!

Rated 5 out of 5 stars

Would highly recommend!

I arranged for the Alcantara upholstery to be cleaned on a secondhand car I purchased. There were water marks and spot stains throughout, as well as a large patch in the boot.

Tisho was amazing - he did a great job! The upholstery looks like new and the stain in the boot has completely gone, he even gave the matts a clean!

Service was quick to arrange and really good value, esp considering that they come to you to carry out the cleaning.

Would highly recommend!

April 18, 2025
Unprompted review
Prolux Cleaning logo

Reply from Prolux Cleaning

Appreciate the recommendation, Nicholas! This is exactly the kind of feedback that keeps us going! It’s always great to hear when our work makes a real difference. Hope to help again soon!

Rated 5 out of 5 stars

Well done

Simon was on time, professional, courteous and thorough in providing the service. I have used this company multiple times. They are always great. Well done guys.

April 16, 2025
Unprompted review
Prolux Cleaning logo

Reply from Prolux Cleaning

Dear Dawn, we truly appreciate your support over the years! Thank you for highlighting Simon’s work and for being such a valued client. We’re lucky to have you!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look