Prometric Reviews 

Avoid wherever possible. I have a remote exam booked with Prometric. The ProProctor system (if you can call it that) is not working, with no explanation or error message to assist with troubleshooting. Only a black screen is showing when I try to get through to my demonstration test. I can’t get through to customer service - the line just goes dead. Their ‘ChatBot’ that they claim can assist with technical issues is infuriating. It asks which language you would like to proceed in, and then whether or not you have a confirmation number. If you answer yes and provide your confirmation number, it confirms that your exam is booked and then terminates the chat. If you answer no, it advises you where to book an exam and terminates the chat. If you try to deviate from the conversation regarding the confirmation number, such as asking to speak to a human, it ends the chat. During an already stressful time leading up to an exam, Prometric’s lack of care and diligence make the experience wholly more stressful. I will do everything in my power not to use any of their systems again.

Why is this company still in business?? I just drove an hour away to take my exam and I was greeted with a line of test takers waiting for the facility to open. A 1/2 hour later someone let us know that the person responsible for holding the testing was not going to be able to show, so everyone's test was canceled. So unacceptable and unprofessional. Then I received an email while driving back home to not go to the site as my test was canceled. Really??? I little late don't you think. You are messing with people's livelihood and top it all of MONEY!! We pay for these tests. I saw the reviews the day before I had to take the test and after studying for months and all weekend I had a bad feeling. I guess my gut instinct was right. I went online and read there is a new CEO and they closed down many sites (see below). I felt bad for so many who were in line that need to test in order to start a new job. I read the reviews on the BBB and it's disgusting.

This is the latest news regarding Prometric that I found online: "An Alleged Insider Warns About ‘Chaos and Hell’ Behind the Scenes at Prometric"

"If you’re scheduled to test with Prometric, may the odds be ever in your favor. Soon to be ex-proctor here. Just a heads up on the chaos and hell going on behind the scenes. Prometric got a new CEO a couple of months ago and he has gone scorched earth with cost cutting. “Low revenue” test sites (like mine) are being closed. And they have eliminated over 75 center manager positions effective April 19th.
What does this mean for you as a test taker? Well, be prepared for sporadic center closures. It has already happened in a few centers ( Wilkes Barre, PA and Sarasota, FL I know of for sure). Also, less than motivated staff taking care of your exam. I’m doing my best personally to hold it together. But it is quite stressful not knowing what the next day brings."

I will be contacting the company that I have I am taking the test for and will a make a suggestion that they need an alternative testing vendor. Good luck all who need to test!

If I could give negative stars I would. This was the worst experience. I did a remote proctored exam. The first proctor spoke horrible English that I could barely understand. I am nervous enough to take the exam and this made it much worse. Then, while I understand the rules of home test taking, nobody can be in room with you...my 10 year old son comes in (he forgot I was taking the exam) I promptly told him to leave. I was then asked by the proctor if I was alone- I said yes and explained what had happened. Next thing I know, another proctor comes over the mic and says I was done taking the test and had violated the rules. I was on question 80 of 90 of a 3 hr exam. I thought this was absurd and without cause. Clearly the whole exchange with my son lasted 1 second and my 10 year old son isn't giving me any answers. Also, this wasn't my fault and was out of my control. For that, I will have to take the exam over after all that work! Do anything you can not to test through this company.

Ugh I ran the system to make sure, it seems like all checked and the hour before, the program quit unexpectedly. I got nervous..and finally tried to enter the confirmation number, I got a message I can’t enter because my exam date has expired??? I rechecked my email and talked with a chat agent he gave me the same confirmation number SMH of course it’s not working, was told I need to call and reschedule it.what the…. The fastest date is 5days later. I realllly wanted it done today and they messed up. I was thinking to go to the center when I re schedule but now I see all horrible reviews they had worse experiences even in center with this company. I am more nervous if i can take a test with no issues

- There has been different treatment of candidates identification at the exam center: first time I went, I was denied entry from exam as my ID card did not have a signature, while some candidates were able to take the exam showing that exact same ID card the next time I went
- Both times I went to the exam center, my name was not set up in the systems, I had to check with various employees of the center who had to call Prometric and add my name at the last minute. This caused severe delays and stress that could have been avoided shall Prometric initially ensured I was correctly scheduled as per the email confirmation received.

Customer service told me to reach out to the exam institute, not taking responsibility for their role in this kind of situation

I am definitely in line with all the 1-star reviews. I honestly do not understand how this company is still used, it is obviously terrible.

I was scheduled to write an industry exam (got my confirmation and everything) and I drove out to this place, which is very far from my house to be told that I was not in their system to write on that day.

AND OMG have you tried calling their customer care service? It's like talking to people with no brain- they will take you through all the prompts after explaining a 3-minute security thing and tell you that it is closed for today.

Absolutely garbage (and that's disrespectful to garbage)

If I could leave zero stars, I would. This is the absolute worst testing service ever

If there's zero star I would have chose. The worst experience ever, took 5 hours for 3 hours exam. I've been waiting for 2.5 hours for my 2nd exam ( I'm currently waiting while writing this review). I booked the exam in the morning on holiday so I can finish early,get it over with and enjoy my day. BUT no, I'm still sitting here waiting for the proctor "will be with you shortly" LOL after 2.5hours I'm still waiting hello.!!!. The app is so bad. It couldn't even detect my webcam. I'm now sitting here hungry, hangry and cant even go washroom.

Updated: Prometric refunded me due to the error on their website. I anticipated working with them to be harder than it was due to the reviews on this website, but they responded within 7 days and issued a full refund for the rescheduling fee.

Their website errors out to charge more. I have been trying for 3 days to reschedule my test before the deadline to avoid fees. This morning, I tried again, and it let me but only after paying an obscene rescheduling fee. If this is an intentional business practice, I believe this constitutes deceptive business practices and could be in violation of the Consumer Protection Act. If they issue a refund due to an error with their site, I will remove this review. Otherwise I will be contacting my state Division of Consumer Protection.

Couldn't log in for exam. Took FOREVER to reach Support thru a ridiculous chatbot process, then I was told my exam was scheduled at 3am not 3pm (not due to my error). Then told I had to call another number with ticket number to resolve the issue. I've already wasted 40 minutes that I didn't have. So, I call this number and go through 5 minutes work of button-pressing options, only to have it ring and ring and hang up on me. Chat support then says to try this other number. Yeah, they were closed. Now I'm supposed to try to call back tomorrow. Chat support can't do anything. 1 star is too much.

Really bad experience, like others said their software wouldn't work on my mac and of course there is no tech support to help. So I installed software on my work laptop. Now my external monitor that I use with my laptop is blocked - they must have some software that blocks the laptop from recognizing the monitor - and get this, I uninstalled the prometric software and it still doesn't work! My tech department is stumped as well. Plus, the testing experience was terrible. The 'setup' people who look at your room are in a country where the connection is so bad you can't even hear them, plus they barely speak english and I am sure are getting paid nothing by Prometric. Then the actual software sucks - I had to do a licensing exam with math where they wouldn't let me use a calculator or paper so I had to use this terrible calculator on screen with complicated equations and an electronic notepad - I almost failed because of this. Plus the notepad and the calculator couldn't be sized smaller so I couldn't even see the test answers at the same time. It is a miracle I didn't fail the exam!

Prometric is one of the worst institutions to take an exam with, and worst customer service you can deal with. They rescheduled my exam to different date, time and settings without prior notification and they refuse to reschedule back to the original one without a charge.

Literally the worst. The proctors were nice enough. Beware if you have a mac. If you keep your mac updated, you won't be able to use it for the test because their software is not up to date with the latest systems. I got disconnected 3 times, one because of my issue. The second and third were because of tech, one being that my test disappeared. The "Tech Expert" you contact with issues is an unhelpful chatbot. Proctors all have different standards for your area, so I had to remove more and more stuff each time I reconnected. They do not communicate beforehand the very high standards they have for your test-taking area.

I will be taking my future licensing exams in person. I really really suggest you do the same.

I was scheduled to take my exam via remote proctoring today. My appointment was at 1:30pm. I launched the exam 15 minutes early. Followed the procedure as indicated and got the message window stating that ‘the proctor will be with you SHORTLY’. I waited for four hours without any updates or feedback. I couldn’t drink water or use the washroom as these are both prohibited. Finally a proctor showed up at 5pm! THIS IS NOT ACCEPTABLE. Extremely unprofessional. Terrible experience. Prometric has to provide feedback to candidates while they are waiting.

Awful. $53 to reschedule an appointment a month out. What a scam.

Not even a 1. Scheduled two tests, and they cancelled both. What a sham!

To start, this is not my first proctored exam. I am aware of some of the technical and environmental challenges associated with this type of testing. Prior to my scheduled exam date, I went through the online "System Readiness Check" along with additional steps in preparation for said exam. Although I received a 100% all green checks result from their website checker, I was denied access to my exam due to incompatibility with Mac OS. I am now unable to reschedule due to the timeframe and had absolutely had no success working through the Chatbot that ran me in circles with no option to proceed to an actual representative. I have submitted a request/complaint through a contact form. Let the waiting game begin. Wasted half a day so far and will have to dedicate another half day to this, when and if, I can ever figure out how to proceed from here. Very disappointing experience with this company. I hope ASE will make a change for future use.

Prometric is absolutely a horrendous organization. You cannot talk to them on the phone nor by email. They have canceled my ABFM testing twice, the last one less than a week before I was to take the test. Their website does not allow you to reschedule the exam as instructed by their own email. IT head needs to have his head roll. Scammers.

Truly terrible experience. System checked the day before and I log on to the remote exam and I cannot access it and there is NO ONE to help. Actually that's not true, I spoke to a person and they transferred me over to the wrong department.

Proctored exams are not compatible with Macs in 2023 (even though I passes the system requirements when I ran the check).

I registered an exam (foundations of education) as a college student. I am never in the military and when I arrived, the system insisted I show my military ID. The test center didn’t care and the customer service was bad. It took me 5 reps to escalate the case. Prometrix tried to shift the blame on DSST, but then they shared the same number. Very poor service and could take 3 days to get a reply from them as they claimed they are working on the case. So much nonsense and if you can avoid it at all cost.