I did have to wait about a month to receive the dress but luckily i placed my order esrly enough to where i did not have to worry if it would come on time or not. but the wait was worth it bc i absolu... See more
Company replied
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Review summary
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The exchange process and response time was excellent. The dress itself is gorgeous and the material is better than expected. The sizing was WAY off according to measurements which is the only reason w... See more
Company replied
looovee it!! i had reservations at first, just in case this might’ve been a scam site but im soo glad i actually ordered from here. dress was delivered faster than expected, EXCELLENT condition, lo... See more
Company replied
Dress was in perfect condition. It was packaged carefully for shipping and arrived without a single wrinkle. I was really impressed. We tried on this dress in another color at a store, so we knew exac... See more
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Company details
- #73 of 154 best companies in Women's Clothing Store
- #193 of 310 best companies in Clothing Store
Written by the company
History - PromGirl was founded in 1998 and is dedicated to bringing teen prom and special occasion fashions to a new level of choice and sophistication. We have proudly grown to be the number one prom resource in the country and have become known as The Online Prom Superstore and the place to find the perfect prom dress. Why We Are The Best - PromGirl was founded on the idea that you should have access to the top special occasion fashions on the market, from dresses to accessories, and you should be able to shop for it all in one place. Our fashion team, located in New York City, searches multiple markets to bring only the newest and hottest looks for prom to PromGirl.com. In addition, we offer a range of homecoming, graduation, sweet 16 and Quinceañera dresses. We proudly carry more dresses than any other online retailer and offer you the largest selection on one website so you can find the perfect dress for every event. We Love You! - We love all of our prom girls and we are dedicated to making our customers (you!) happy, which is why we have a knowledgeable in-house customer service team ready to offer any help you may need. We know that your dress is important to you, so we ensure that each dress is handled with care and arrives from our warehouse in style! Additionally, we offer speedy delivery with unmatched same day shipping to get you that special dress in time for your big event. You're Safe With Us - We work hard to make PromGirl.com a safe and fun shopping destination. It's important to feel safe while shopping online, which is why we secure your personal information with secure certificates and will never sell your contact information. For your convenience, we happily accept all major credit cards, PayPal, Apple Pay and Shop Pay
Contact info
298 E Main St, #714, 19709, Middletown, United States
- 888-843-7766
- support@promgirl.com
- www.promgirl.com
4.0
Great
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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The dress was shipped a day earlier…
The dress was shipped a day earlier than expected. The dress was absolutely beautiful. Minor alterations around chest and an inch taken off the bottom but still long enough to flow. Granddaughter is 5’11” 160 lbs and ordered a size 10.
April 10, 2026
Reply from PromGirl.com
Thank you for your wonderful review! We’re so happy to hear the dress arrived even earlier than expected and that it was absolutely beautiful. It’s great to know the alterations were minimal and that the final fit worked out so well for your granddaughter.
We truly appreciate you sharing the sizing details as well—they can be very helpful for other shoppers.
XO, PromGirl
Beware of small print- store credit only for all returns
I returned a dress within 7 days and still had to pay return shipping, only to receive store credit instead of a refund. Very disappointing return policy and customer experience. Unfortunately, I would not purchase from this website again.
April 11, 2026
Reply from PromGirl.com
We’re sorry to hear you were disappointed with your experience. Our return policy, including return shipping costs and store credit in place of refunds, is outlined on our site, but we understand how frustrating this can feel, especially after returning an item promptly.
We truly appreciate your feedback and will share it with our team as we continue evaluating ways to improve the customer experience and policy clarity.
XO, PromGirl
Scam they charge 100 plus extra on…
Scam they charge 100 plus extra on delivery and don’t make fees clear in descriptions,very disappointing and now I don’t know how to get rid of my 300 pound dress
May 6, 2026
Unprompted review
Reply from PromGirl.com
We’re sorry to hear you were disappointed with your experience. At the time this order was placed in 2024, duties and taxes for international orders were the responsibility of the customer and this was outlined in our international shipping policy prior to purchase.
We understand unexpected import charges can be frustrating, which is why we’ve since updated our checkout process for many international orders to collect these fees upfront whenever possible for greater transparency.
We appreciate your feedback and are sorry this experience did not meet your expectations.
XO, PromGirl
My daughter dress was beautiful
My daughter dress was beautiful! She definitely turned heads at her prom!
April 11, 2026
Reply from PromGirl.com
Thank you for your kind review! We’re so happy to hear your daughter’s dress was beautiful and that she turned heads at prom—that’s exactly the moment we love being part of!
XO, PromGirl
The dress
The dress got. here very fast when my prom was in 2 days and it looks very beautiful and true to size.
April 11, 2026
Reply from PromGirl.com
Thank you for your review! We’re so glad the dress arrived quickly in time for your prom and that you loved how beautiful it looked. It’s great to hear the fit was true to size, too!
XO, PromGirl
Promgirl Saved Us
I was nervous after a local dress store messed up our order. Promgirl had the same dress and it arrived way faster in 7 days. Highly recommend.
April 8, 2026
Reply from PromGirl.com
Thank you for your wonderful review! We’re so happy we could help turn things around after your experience with the local store. It’s great to hear the dress arrived quickly and that everything worked out perfectly.
We truly appreciate your recommendation!
XO, PromGirl
True to Size, Colour, and Top Quality
Found this dress at a prom store for almost double. Dress took some time to get here, but worth the wait, exact same dress, quality, and my daughter is so happy.
April 11, 2026
Reply from PromGirl.com
Thank you for your wonderful review! We’re so happy to hear you were able to get the exact same dress at such a great value, and even more importantly, that your daughter loved it.
We truly appreciate your patience with shipping and are thrilled it was worth the wait!
XO, PromGirl
Reply from PromGirl.com
Thank you for your review! We’re so glad to hear you found our site easy to navigate. We work hard to make shopping as simple and enjoyable as possible.
XO, PromGirl
Make sure to read the return policy.
April 10, 2026
Reply from PromGirl.com
Thank you for your feedback. We always encourage customers to review our return policy prior to purchasing so there are no surprises, and we understand how important clear expectations are when shopping online.
XO, PromGirl
The dress was beautiful it fits great
The dress was beautiful it fits great, it’s honestly a great dress, looks exactly like the dress and I definitely recommended the website to others
April 10, 2026
Reply from PromGirl.com
Thank you for your wonderful review! We’re so happy to hear the dress fit great and looked exactly as expected. It means so much to know you loved it and would recommend our site to others!
XO, PromGirl
came fast loved the dress
April 10, 2026
Reply from PromGirl.com
Thank you for your review! We’re so glad your dress arrived quickly and that you loved it!
XO, PromGirl
Reply from PromGirl.com
Thank you for your review! We’re so happy to hear the fit was great and that you have one happy teenager—that’s exactly what we love to hear!
XO, PromGirl
Very bed experience
Very bed experience . I ordered dress that appears to can’t be returned or exchanged. My daughter ordered 6 and she loves the dress because it’s for her prom. I bagged to be exchanged to only one size up and they do not help at all told me to order new one and sale the dress . Who would do that so unhappy. Please be careful. If you can’t accommodate address for a prom girl, that is one of the biggest achievements and you are advertising dresses then what can you do?
May 6, 2026
Unprompted review
Reply from PromGirl.com
We’re sorry to hear about your experience and understand how upsetting this must have been, especially with prom being such an important event.
Some styles on our site are marked as final sale or have limited exchange availability, which is outlined on the product page prior to purchase. We understand how frustrating it is when a size adjustment is needed and the options are limited.
We truly appreciate your feedback and are sorry this experience left you disappointed. Your comments will be shared with our team as we continue working to improve the customer experience.
XO, PromGirl
Beautiful dresses without the markup...
Beautiful dresses without the local boutique markup. We found a similar dress for $250 more, I can't justify NOT saving $250... so we were happy and blessed to use Promgirl.com instead of the outrageously priced local boutique.
May 5, 2026
Unprompted review
Reply from PromGirl.com
Thank you so much for your wonderful review! We’re thrilled to hear you found the perfect dress while saving so much compared to boutique pricing. Offering beautiful, high-quality dresses at more accessible prices is exactly what we strive for.
We truly appreciate your support and are so happy PromGirl could be part of your special occasion!
XO, PromGirl
The dress arrived in perfect conditiin…
The dress arrived in perfect conditiin , fast shipping , promgirl made buying a dress easy and fun .
April 1, 2026
Unprompted review
Reply from PromGirl.com
Thank you for your kind review! We’re so happy to hear your dress arrived in perfect condition and that the fast shipping made the experience even better. Making dress shopping easy and fun is exactly what we aim for!
XO, PromGirl
The dress was beautiful
RThe dress was beautiful, didn't take long to arrive. Since the dress was small, I called customer service, they helped me on how to do a return, I got my label for return, they sent the 2nd dress to me, immediately arrived, my return was received quickly also after I had already received 2nd dress. I love the time quality of getting my order. The quality of the dress material was absolutely stunning. The way the package was packed, showed the quality of the product. Definitely recommend this company to anyone.
April 9, 2026
Unprompted review
Reply from PromGirl.com
Thank you for your wonderful review! We’re so happy to hear you loved the dress and had such a smooth experience with your exchange. It’s great to know our team was able to assist quickly and that everything—from shipping to packaging—met your expectations.
We truly appreciate your recommendation and your kind words about the quality!
XO, PromGirl
The dress was absolutely beautiful i…
The dress was absolutely beautiful i loved it!!! Shipping was great too and overall such a cute store!! The quality of my dress was Great too!
April 15, 2026
Unprompted review
Reply from PromGirl.com
hank you for your amazing review! We’re so happy to hear you loved your dress and had a great experience with shipping as well. It means so much to know you enjoyed the quality and found our store so cute!
XO, PromGirl
They are good communicators
They are good communicators. When I received the dress for my daughter it had a hole in the seam. They were quick to answer my email.
May 5, 2026
Unprompted review
Reply from PromGirl.com
Thank you for your feedback. We’re glad to hear our team was able to respond quickly and communicate clearly. We’re very sorry the dress arrived with an issue—that’s not the quality we aim to deliver.
We appreciate you bringing this to our attention and will be sure to share it with our team as we continue working to improve.
XO, PromGirl
Great experience!
Shipping and delivery were faster than expected, and the dress was beautiful and fit perfectly! (We did need to get the length shortened) The dress was really well-made and high quality, and we are very happy with our experience.
March 31, 2026
Unprompted review
Reply from PromGirl.com
Thank you for your wonderful review! We’re so happy to hear the dress arrived faster than expected and that it was beautiful and fit so well. It’s great to know you were impressed with the quality, too.
We truly appreciate you sharing your experience and are so glad you’re happy with your purchase!
XO, PromGirl
Gorgeous and High Quality
The dress I ordered for my daughter was gorgeous! Excellent quality and looked exactly as pictured on the website! Shipping was fast as well. Overall experience was wonderful!
April 2, 2026
Unprompted review
Reply from PromGirl.com
Thank you for your wonderful review! We’re so happy to hear the dress was gorgeous, high quality, and exactly as pictured. It’s great to know shipping was fast and your overall experience was a great one.
XO, PromGirl
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