Proper Cloth Reviews 

Beautiful fabrics. Everything is in your size. Fit is perfect. A bit pricy, but you can get exactly what you want. I would order all my shirts from here if it were in budget. I wear my Proper Cloth shirts more than any others.
I have lost three buttons on one shirt, they may have been poorly sewn on and fragile. But they quickly sent replacement buttons once I went through the spares.

Outstanding in every way. Perfect fit first time, superb fabrics, flawless tailoring, huge customization options, and delivery in under 10 days. Best shirtmaker I’ve used.

Easy website to use , exceptional communication throughout the process and great follow up to ensure satisfaction.

Proper cloth is one of the few companies so far that lets the customer decide the measurements of each article of clothing. This is definitely a game-changer. Off-the-rack generics are a thing of the past.

One of the best sites for custom clothing and has an extensive selection of fabrics and styles.

The concept of getting a custom shirt to fit properly without the opportunity of having in-house fittings is, in my experience rare. The business model created by Proper Cloth remains in my mind second to none because everything has been planned to create a custom fit without leaving home, and all with unparalleled convenience and customer service.

I simply cannot find anything about which I can fault or offer negative comments.

The in-person fitting experience was wonderful, and ultimately resulted in a perfectly fitting shirt, though I did need to adjust some minor items.

Best custom shirts experience ever, sizing, fit, styling, materials, etc. The redoing to achieve best fit is quite special.

The personal fit calculator is quick and easy and works really well. The clothes, construction and material, are excellent quality.

Since the first time walking into the fitting room it was another experience of high quality service. Not only was it easy to speak with Matthew, but made me feel like I belong with proper cloth. When I order shirts the 2nd time online and the shirts didn’t fit me. Without hesitation we had it replaced and returned the unfitted shirts without any questions. The quality of the clothing surpasses all of my expectations. For casual or formal wear this has to be the very best out there. Glad I stumble upon this gem and will continue to shop here in the very near future.

The store's website is excellent: everything is clear and accessible. The navigation is well-thought-out. All the help and information help you find your size, and you can easily customize the clothes.
The shirt is simply gorgeous: the material is very soft and beautiful, the fit is tailored to me, and it fits like a glove.
The package arrived quite quickly and was well-packaged.
The customer service is very pleasant: responsive, everything is specific and to the point, yet polite.
Overall, it's a great online store; I will continue to buy from them and recommend them to my friends.

This is a review of the online experience. Proper Cloth is now my go-to for all work wear and increasingly more casual wear. Getting the sizing dialed in means better fitting and then ordering new styles with those sizes are simple and easy. Great styles and prices are definitely competitive with any made to measure options.

I’ve had multiple experiences with Proper Cloth, and unfortunately customer service has declined meaningfully.

Sales representatives came across as moody and unfriendly when I raised a legitimate issue, and the overall tone felt defensive rather than solution-oriented. A significant problem with my order — one that disrupted a broader wardrobe plan — was met with a $35 store credit, which felt entirely disproportionate given the price point and the inconvenience caused.

For a brand that positions itself as premium and relationship-driven, the lack of ownership and the token resolution were disappointing. The issue wasn’t just a single item; it was the failure to acknowledge the downstream impact and take responsibility in a meaningful way.

Customer service does not match the premium pricing or expectations. I would hesitate to rely on Proper Cloth for anything beyond very simple, non-time-sensitive orders.

Proper Cloth makes outstanding shirts to your exact measurements using your choice of high-quality materials. The shirts are expensive, but you get what you pay for. I now own 20 Proper Cloth shirts, and continue to order a couple more every year. I have never been disappointed.

One of their tailors walked me through the process up correcting the initial shirt I measured myself for. I emailed pictures of myself wearing the shirt in positions that highlighted the improper fit. A couple of days later, I received the recommended adjustments. When I reordered the shirt they sent me the adjusted shirt back and it fit perfectly.

Great process and high quality clothing that fits. I have now ordered 5 pants and 1 shirt from them and find the quality and fit to be the best I've ever found, from both off the shelf and custom tailored clothing sources.

Amazing quality, quick shipping and well tracked delivery. But overall the flexility and price is amazing for a fully made to measure high quality shirt.

Very Satisfied with my sport coat. Nicely made, fits well - just a bit snug around the middle but that's me - not the jacket. Very nice fabric and the color is exactly as shown on the website. Shipped and arrived on time. Very pleased with my purchase.

Proper cloth makes great suits. It fits perfectly with nice fabric and awesome customer service.

My experience with Proper Cloth was excellent from start to finish. The quality of the fabric and construction was very impressive, and the final product met expectations perfectly. The customization process was straightforward, and the garment fit well based on the measurements provided. Overall, the service felt reliable and consistent, and I would definitely order again for custom pieces.