Proper Cloth Reviews 

688
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 259 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of products, highlighting refined fabrics and superior craftsmanship. The extensive selection of styles and materials enables highly personalized garments. The precise custom fit is a major highlight, with people finding the tailoring process straightforward and effective, resulting in perfectly fitting attire. The user experience, from initial measurement to ordering, is frequently described as simple and efficient. However, some customers noted initial challenges achieving the perfect fit for certain items, occasionally requiring remakes. Some reviewers were not happy with customer service, citing unhelpful interactions or disproportionate resolutions to order issues, and a few mentioned gift cards not being honored.

What people talk about most

Product

Consumers generally express high satisfaction with the product, praising the quality, fit, and customization... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the excellent craftsmanship,... See more

User experience

Clients share positive opinions on user experience, with many describing it as excellent and seamless from... See more

Customer service

Customers consistently note positive experiences with customer service, often highlighting responsiveness,... See more

Order

People report positive experiences with the ordering process, finding it straightforward and easy, even for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My consultant will be sending me some try-on garments in search of a perfect fitting from afar. We will then have a virtual fitting via Zoom, wherein my video and comments will be recorded for tempor... See more

Rated 5 out of 5 stars

I was genuinely impressed by Proper Cloth. The shirt and trousers I ordered were beautifully made, with clean construction and fabric that feels premium without being flashy. The fit was spot-on s... See more

Rated 5 out of 5 stars

Service is unmatched anywhere. They are your new personal stylist and tailor. Selection is overwhelming. You'd be hard pressed not to find something you must have. All considered you're gettin... See more

Rated 5 out of 5 stars

So far, this has been a terrific experience. I now have measurements perfected for both dress and casual shirts. Proper Cloth has a fantastic selection of fabrics and designs, so I can't see buying a... See more


Company details

  1. Men's Clothing Store
  2. Custom Tailor
  3. Formal Wear Store
  4. Men's Tailor
  5. Plus Size Clothing Store
  6. Tuxedo Shop

Written by the company

Consistently the highest rated custom shirtmaker. Easy custom sizing. Phenomenal customer service. Renowned quality. Two week delivery. Perfect fit guaranteed.


Contact info

4.9

Excellent

TrustScore 5 out of 5

688 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(688)

247 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and precision

Great service and precision! While my first attempt with measurements wasn't far off when buying a tuxedo for my wedding, I wasn't entirely happy with the fit. After consulting with the proper cloth team, I decided to order a replacement rather than having the one I had already modified. I was within three weeks of the wedding so they were unable to guarantee it would arrive in time, but the team expedited the processing and delivery and managed to get it to us a two days before the wedding! Would buy from them again in a heartbeat.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

The customer service went above and…

The customer service went above and beyond. I originally purchase a s130 wool suit. Unfortunately the wool did not travel well at all. Wrinkles were significant and wouldn't relax on the hanger or in a steamy bathroom. After about six months of occasional wear and my wife reminding me to contact proper cloth, I did. I was impressed, they offered to remake the suit in a “Traveler” material. It was a more robust blend, but looked sharp. It travels much better as long as you hang it when you get to the hotel.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

I continue to order from them

I continue to order from them. Quality of the shirts are very good, the made to measure program is probably as close that you can get without in person measurements. I have tried other MTM companies online, some are fine, but PC has superior customer service, fit suggestions, and quality.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect fit

Perfect fit, great fabirc, and desired style.

This requires some time spent to discover a perfect size. Proper Cloth goes above and beyond in its effort to work with clients toward this end.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Feedback from a European customer since 2019

I am a customer since my visit in New York back in 2019 and have purchased more than 20 shirts ever since. Living in Europe, it is a bit more pricey for me, but i like the tailoring options, the convenience of their website, the impeccable service and the quality of their products. Over my last purchase during Black Friday, i discovered the minimum packaging options, which i can also recommend.

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Piece to build an Intentional Wardrobe

I bought my fiancé a custom dress shirt in Merino Wool and he absolutely loves it. The quality and fit are amazing and the custom sizing worked wonders as I didn’t have his measurements. I would highly recommend Proper Cloth to anyone wanting to improve their wardrobe with high quality pieces made from natural fabrics.

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

Service is unmatched anywhere

Service is unmatched anywhere. They are your new personal stylist and tailor.

Selection is overwhelming. You'd be hard pressed not to find something you must have.

All considered you're getting more than just a well made custom fit article of clothing. You're getting a stylist and tailor and a company that values you as a client.

December 10, 2025
Unprompted review

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