Proshop Reviews 

I was dealing with Proshop in Finland, and it was simply the worst experience I ever had. Below will be a long story why it was so, particularly I will tell about Dutzo and Windows activation keys.
So I bought a Dutzo Gaming Dragon (Radeon RX 6800 XT, Ryzen 5600 X), product number 8046944. What went wrong with it?
1. When I received it and started to unpack, I noticed that the power cable end holed the box, it was packaged so tight there that the cable managed to make a hole in the box. From inside of the box that cable end was pressing computer much enough to bend the back side of case very close to GPU outputs. I have no idea, how Dutzo decided to package stuff in such way that even inside a bigger box the power cable did damage to the computer case, but here we can already understand how they care about their products. Still, I decided to keep it and try to use, since there was no hardware damage noticed.
After I downloaded a first game and tried it, there were more problems:
2. When I launched Rainbow Six Siege, I started to hear an electric noise - it was a coil whine coming from GPU. If interested, you can google more about it. There is nothing you can do to this at least without changing hardware, and it might be loud enough to annoy you while gaming if you are not using headphones. Hard to say, is it a bad PSU, cables or anything, but apparently Dutzo wasn't that eager to solve it while building this model and picking components.
3. Case has 4 RGB fans, and they all are flickering in most of the games, I can only wonder the reasons or how to fix it. It's funny, but all Dutzo parts in this PC - case and fans - are not in good condition. Why then make those cases? Take good options from market which work well.
As a bonus, the cable management is just terrible, and one of the fan's cables was in front of the fan itself, so I had to fix it by myself.
4. And at last when I played about 3 minutes in Siege on low settings, CPU and GPU were running extremely hot - close to 90 degrees. The reason of this problem is that Dutzo didn't do anything to set up the computer, so the fan curves were just very low and worked at about 50-60% so I had to enter the bios and do it by myself.
After dealing with Proshop support (never again I hope) they asked me to return the computer to check for problems and give it to service. I wasn't inspired by this idea, since it wasn't possible to package it well enough and then I would have to worry if it will get more damaged while transporting there and back (and if it would get damaged on the way to them - it will be my problem). So another option was to get some money back for the damaged product. By their opinion, the damage was worth a 100 euro discount. Well, thanks? Hope, Proshop will have some money left in its pocket after such loss.
So what can I say? Do not buy prebuilt computers! You are getting a poorly built computer, with bad proprietary details, even with bad cable management. And even if you are buying a prebuilt, it doesn't mean it's ready to use from the box, like in my case you have to go to bios and work with fan curves, so CPU and GPU won't burn out. It's just a terrible quality, I will never deal with Dutzo again and Proshop support wasn't a big support either actually. So again, if you want a cheap gaming computer - build it by yourself. It's not that difficult, you can choose whatever parts you want, you will save money and there is a lot of information on internet how to build it. And I'm sure you won't make it worse than Dutzo workers. If you still don't want to do it by yourself - pay a bit more and order it from smaller companies which are building computers for each customer individually. It will cost a little bit more, but it will be made from nice components and with a much better quality being actually ready to use from the box.

Besides PC, I bought the Windows Home activation key, because Dutzo computers come without a license. But instead, I got a code that was used before and was actually from Windows Pro, so after using that code my computer automatically upgraded to Windows Pro and showed an error 0xС004С008 which means that key was used on another computer. After a few times trying to make the support worker understand what happened, they sent me a new activation key...for Home version because "I bought a home version" and they suggested me to reinstall the whole Windows so I could use that code and if I will need help I can contact....Microsoft. I never had such a low level of store support, this is just something beyond everything. So apparently I asked my money back, and since then there has been no answer for a week already.

Quick and right deliver, good price!!

I order it 21/07 and its 02/08 now, still no package here. The package its lost and the support just saying "wait one more day", Tracking number is just standing still. Will not order from them again

A further order, fast despatch from the supplier and a good product at a good price.

The delivery was fast until it got to PostNord's local delivery centre who decided to be lazy and do nothing with it for a few days - they did not even seem to move it from their warehouse - and not take it to the local store about 20 km from their location. Maybe a coincidence but once Proshop reported it missing it seemed to move sharpish.

So a good experience, slightly let down by the courier which is always a risk and the vendor has to put its trust in them, who let them down on this instance by their laziness.

All went smooth nothing to complain about, accept for 1 thing. There should be a option to get this in English at least and / or even Swedish.

Fast shipping and accurate product.
Shop i would recommend for computer parts.

Good shop in terms of delivery! I ordered a mobile google Pixcel 7a and a screeen protector PanzerGlass. They arrived on time as expected.

But the experience of reclaiming for warranty was not good. The PanzerGalss for Pixcel 7a that I ordered and used broken in a surprising way - a crack happened on the screen protector gradually from top left to down right. Neither hit nor drop happened to the phone and the protector film - the phone stays intact so far, but I did take the film down few times to clean dust away ( the webpage of PanzerGalss claims that the film can be reinstalled few hundred times) . I took a picture of the phone and the screen protector as an evidence just in case. According to this surprising experience, I made a claim of warranty and sent the protector film back to Proshop. It costed free to sent back. The technicians of Proshop examined the damage of the protector film and sent an report of examination back to me within few days (which is efficient!). In the report it says that the protector film is 'physically damaged'

Since this is different from the way of the crack happened that I had seen, I made a phone call to Proshop (provided in the email of the examination report).

In the calling I explained to the service person what I experienced, and I hoped either that the person could forward my view and picture to the technician for further evaluation, or that I could talk with the technician (The service policy of the Proshop says that customers could not talk to their technicians). The service person who answered to my call rejected my requests, and she repeated what has been written on the report sent to me. She said that they had sold PanzerGalss to several customers without experiencing this problem, and explained to me how the protector film works.

I understand the importance to keep work peace for technicians. But I do not appreciate the way that the service person closed the door for a customer to report a problem and to ask for re-evaluation. And certainly I will not trust the quality of PanzerGlass later on (this is my first time using their product).

In short, good shop for buying product, but I am not sure about its service of reclaiming warranty.

Fast delivery, great service. Very likely to use it again.

Second time I ordered from Proshop. Products were perfect and quality-price- ratio also great. Fast delivery!

Good products, good prices and delivery on time.
I'm satisfied.

Quick delivery. Everything included, and as advertised

You can find almost anything from here. Very good prices and delivery is decently fast.

While my package was lost by PostNord, Proshop customer support resolved this matter very quickly.

Good price / quality ratio and availability of products.

Great product selection (video games in my case). Good prices and speedy delivery. Will buy from them in the future.

fast delivery products are as offered. logitech quality

Hi!
I am not speaking Finnish, as I came here for Erasmus (exchange semester) from Austria.
I never received a delivery confirmation. So I only received one package out of two, because of the feedback email.
And exactly today the store is not working, so I can not even ask where I can find the second package now.

Please contact me per email or call me: +43 6763904847.

I’d be happy to have my second package!

Thanks!

Slight delay in preparing an item that was OOS, but otherwise delivered satisfactorily by Nordpost within their estimated timescale