Even though the MSA states that you can cancel it with a notification and you have sent it and it was confirmed, they still continue to pester you. Worst customer service ever.
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These ads they run are both obnoxiously long and extremely boring... Where do they get the audacity to run these long ads and disrupt readers reading real news ? On that basis alone, I would never do... See more
The customer service was fine. It was the misleading marketing that ticked me off. It says monthly payments on the website, but you end up paying full price upon checkout. I first thought that it was... See more
Company replied
Appears to be a scam. I have been trying for weeks to enter my account to cancel before it auto-renews. I can't reset my password. I can't get a hold of any form of customer support. Do not use this c... See more
Company details
Information provided by various external sources
If you're just starting out, have a part-time gig, or work solo—you want liability insurance that fits your lifestyle. ProSight Direct offers today's professional a modern way of getting insurance. Whether getting a quote, accessing their policy documents or editing an insurance certificate, customers can easily manage their account through our self-service portal. ProSight also provides customers with a dedicated support team who is ready to assist from quote to claim.
Contact info
412 Mount Kemble Avenue, 07960, Morristown, United States
- 1-800-774-7335
- customersupport@prosightdirect.com
- www.prosightdirect.com
1.2
Bad
173 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Pricing is very competitive.
March 25, 2019
Unprompted review
Reply from ProSight Direct
Hello - We are glad to be able to provide you with quality coverage at a competitive price. Thank you for being a ProSight customer!
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Great service!
March 23, 2019
Unprompted review
Reply from ProSight Direct
Hello - Thank you for your feedback. We are always happy to help and would like to thank you for choosing ProSight!
I paid for my policy and haven't…
I paid for my policy and haven't receive any proof or coverage and it's been 4 days
March 20, 2019
Unprompted review
Reply from ProSight Direct
Hi Wendy,
Thank you for leaving us a review on Trustpilot. Though not the rating we hope to see, we do appreciate you taking time to tell us about your experience. As for your concern, we have resent both the payment confirmation and activation email, so please let us know if you still don’t receive them. Also, some email providers mark these types of messages as Spam/Junk, so it might make sense to check there as well. Any questions/issues, please don't hesitate to reach out to us at customersupport@prosightdirect.com or 1-800-774-7335.
NO ADDITIONAL INSURED
I was not able to add an additional insured to the holding Certificate and Customer Support was not able to assist at all. this is the first insurance company that does not allow me to add additional insureds.
March 19, 2019
Unprompted review
Reply from ProSight Direct
Hello DJ eCast,
We apologize for the miscommunication. The policy you purchased automatically includes additional insured status for venues. We can assure you that even if you did not proactively list the venue on your policy, it would be covered in the event of a claim. If the venue requires that it be listed, you can log into the user portal and add the venue as a “Certificate Holder”. When you list that venue as a “Certificate Holder”, you are providing a certificate that shows the venue has additional insured status in accordance with additional insured endorsements referenced within the certificate.
Again, we're sorry for the trouble the miscommunication may have caused and take full responsibility for it. Going forward, we are taking measures to ensure the language we use with our customers is clear and straightforward.
Easy to get set up
Easy to get set up. There was not a monthly payment option even though the price is shown in annual & monthly breakdown. I did not get a payment receipt for my records. Other than that, it was a straightforward process!
March 16, 2019
Unprompted review
Reply from ProSight Direct
Hello, thanks so much for your review! We truly value the feedback that we get, because it helps us to constantly improve our process. A payment receipt should have been sent to you and, although we do occasionally reference the monthly costs throughout the process, prior to purchasing your policy we advise the annual fee will be charged. We will be sure to take your feedback into consideration and improve our customer experience. Thank you for choosing ProSight!
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Everything was streamlined and smooth
Everything was streamlined and smooth, instant coverage and access to documents
March 15, 2019
Unprompted review
Reply from ProSight Direct
Hi Richard, We truly appreciate your feedback. Thank you for being a ProSight customer!
Quick and Easy
Quick nice people to all toand answered all my questions. Affordable
March 10, 2019
Unprompted review
Reply from ProSight Direct
Hi Linda - Thank you for your feedback, we are pleased to hear how simple you found the process to be!
Website was easy to use and the policy…
Website was easy to use and the policy was very clear on what it covers
March 7, 2019
Unprompted review
Reply from ProSight Direct
Hello - We know most insurance policies can be unclear, and we didn't want our customers purchasing a product they didn't understand. We are glad you found ProSight to be straightforward, and we thank you for your business!
The Insurance Pro DJs need....
Great service and the DJ insurance I needed and every other traveling DJ needs. I was able to meet requirements for venues like The Atlantis Resort & Casino which honestly speaking had I and a couple of industry vets worried. After speaking with Taylor Wright, the extra certificate addendum was made prompt and swiftly. I cannot be more happy with ProSight Direct.
March 6, 2019
Unprompted review
Reply from ProSight Direct
Hi Rico - Thank you so much for you feedback. We are so happy to hear how positive your experience was, and that we were able to help you with a seemingly complicated request. We hope that you will recommend ProSight Direct to other DJs!
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My DJ Insurance
I like the ease in which I could sign up & start coverage. Pricing is very fair. I also like the options for upgrading coverage when needed.
March 4, 2019
Unprompted review
Reply from ProSight Direct
BooG - We agree that ability to upgrade your coverage at any time is a major benefit of our product. Thank you for taking the time to provide feedback on your experience, and for selecting ProSight Direct for your insurance needs!
A very easy intial to signing up with…
A very easy intializement to signing up with them and reasonable prices...Thanks
March 3, 2019
Unprompted review
Reply from ProSight Direct
DJ Club D - We are glad to hear that you found our platform so easy to use. Thanks for choosing ProSight Direct!
Reply from ProSight Direct
Thank you for your feedback. We are happy to have been able to provide you with a hassle-free experience!
Good insurance - bad service and tech issues
When researching, it took several messages to get an answer. Purchased the policy on Tuesday and didn't receive the confirmation/binding. Waited 48 hours and still nothing. Called and was told by person answering the phone that it looks like it was a computer problem and that I would get the confirmation and proof of insurance the next morning. I checked in the next morning and was told it was top priority and they were working on it. Around noon time, they finally fixed the problem. What should have been easy was very stressful. The website itself is easy to use and the prices are fair. Computer and communication issues is why I give 2 stars for the review.
February 19, 2019
Unprompted review
Reply from ProSight Direct
Hi DJ Ron,
Thank you for your feedback, and we want to apologize for your experience. The last thing we want is for any of our customers to feel stressed, so we truly are sorry for putting you through that. To prevent this same situation from happening again, we’re building in fail safes that will automatically reprocess the policy, so if the initial attempt fails, the follow-up ones will fix it. I know this doesn’t help erase your experience, but thought you might find value knowing your experience was positively impacting our process. Thank you again for choosing ProSight Direct.
Sincerely,
The ProSight Team
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Reply from ProSight Direct
Thanks for sharing, Abed!
Love ProSight!
Love ProSight! I was paying just for liability $10 less than what I’m paying now for full coverage with my pro equipment! Very satisfied!
January 28, 2019
Unprompted review
Reply from ProSight Direct
Hi Djeddygee - Thank you for the feedback. We are happy to have been able to offer you a more robust product at an affordable price!
I just bought a Fitness Liability…
I just bought a Fitness Liability Insurance policy. I don't know how ProSight Direct is as far as handling actual claims...but I do know the website was a pleasure to use! It seems very organized and easy to follow, explained things clearly, and I was able to do everything I needed simply and pretty quickly. Compared to other companies I have tried to use, this was so much better! So far, so good. Thank you!
January 22, 2019
Unprompted review
Reply from ProSight Direct
Hello - Thank you for your feedback. Our goal at ProSight Direct is to make the insurance purchasing process both clear and seamless. We are so happy to have been able to provide you with such a positive experience!
Reply from ProSight Direct
DJ Marcopolo - Thank you so much for your feedback and thank you for choosing ProSight Direct!
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Reply from ProSight Direct
Our goal at ProSight Direct is to make the insurance buying process both straight to the point, and a positive one. We are happy to have been able to help!
Assistant on the phone was very helpful…
Assistant on the phone was very helpful (12/4/18) in answering my questions. The website was easy to navigate and the price was very reasonable. I could not ask for anything else.
I will be recommending you to other professionals and other venues.
December 6, 2018
Unprompted review
Reply from ProSight Direct
Hi Raul - Our product was designed to encompass all of the above - a great product and awesome customer experience. We are so happy to hear that you will spread the word!
Always great and easy to deal with.
November 29, 2018
Unprompted review
Reply from ProSight Direct
Hi Eric - Thank you for the kind words! We love hearing from our happy customers!
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