Ordered in February, still haven’t received my pillow. Constantly emailing to ask to cancel and refund but I’m being totally ignored.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
ProSleepy advertises risk-free purchases, which is false, because as other reviewers have stated, you have to pay for the return. To make matters worse, nowhere on the product or order page is their... See more
Company replied
I bought this pillow but it didn’t help with my neck pain unfortunately. I contacted them within the 30 day window for a refund but have ignored my 4 emails! On their website it states money back gu... See more
Please avoid this company. I ordered a neck pillow from an Instagram advertisement in November 2020 which said money back guarantee zero risk etc. Blatant lies. My pillow never even came and it took m... See more
Company replied
Company details
Information provided by various external sources
Good sleep is essential for optimal health and as vital as regular exercise and eating a balanced diet. ProSleepy™ helps you achieve that!
Contact info
Netherlands
- www.prosleepy.com
1.7
Bad
245 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
I bought a king size pillow and a knee…
I bought a king size pillow and a knee pillow. The pillow is supportive and firm. I can't say that the neck pain has gone but there has been an improvement plus I have been sleeping better. The knee pillow is helping to reduce arthritic pain in my knees and helps give me a more comfortable position. I am happy to recommend ProSleepy!
December 11, 2021
Unprompted review
Reply from ProSleepy
Hi,
Thanks so much for your awesome review!
It is a pleasure knowing that our pillows have made such a difference for you. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
Advertisement
Finally painless
After a long period of neck pain and several trials I am really happy to find such wonderful pillow.
Shipping was fast and good.
December 5, 2021
Unprompted review
Reply from ProSleepy
Hi,
Thanks so much for your awesome review!
It is a pleasure knowing that our pillows have made such a difference for you. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
Received my ProSleepy pillow and within days my neck, shoulder and arm pain diminished saignificantly.
Received my ProSleepy pillow and within days my neck, shoulder and arm pain diminished significantly, to the extent that now about 2 months later I barely have any pain at all. I highly recommend this excellent pillow.
November 17, 2021
Unprompted review
Reply from ProSleepy
Hi Brynton,
Thanks so much for your awesome review!
It is a pleasure knowing that our pillows have made such a difference for you. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
The ordering process was easy and…
The ordering process was easy and simple. Customer service was great at responding to my questions.
November 14, 2021
Unprompted review
Reply from ProSleepy
Hi there Mara,
Thank you for your awesome review!
Our company strives to deliver the best products and services and it makes our day to hear we have accomplished that through your awesome feedback. :)
ProSleepy Customer Service
Very easy to order
Very easy to order! Can't wait to try my pillow - after having done my research, I really trust ProSleepy as the Dutch are very mindful of health and the environment. I know this is going to be a great pillow! So glad it is not made in China!
November 11, 2021
Unprompted review
Reply from ProSleepy
Hi there Sandra,
Thank you for purchasing with us!
We are delighted to know that you are satisfied with your new ProSleepy pillow. Our company strives to deliver the best product there is in the market today and it makes our day to hear we have accomplished that through your awesome feedback. :)
ProSleepy Customer Service
Advertisement
Super Easy Ordering Experience!
Very easy ordering experience and email explaining the product. Can't wait to try this pillow as the reviews on site were also very helpful!
November 11, 2021
Unprompted review
Reply from ProSleepy
Hi there Nikki,
Thank you for purchasing with us!
We are delighted to know that you are satisfied with your new ProSleepy pillow. Our company strives to deliver the best product there is in the market today and it makes our day to hear we have accomplished that through your awesome feedback. :)
ProSleepy Customer Service
doesn't hurt my neck and feels nice
doesn't hurt my neck and feels nice, customer support very responsive
November 9, 2021
Unprompted review
Reply from ProSleepy
Hi,
Thanks so much for your awesome review!
It is a pleasure knowing that our pillows have made such a difference for you. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
Thank you so much for restoring my…
Thank you so much for restoring my sleep experience and comfort. Yes, it does take some time to get used to due to its ergonomic shape. However, I would not want to miss it anymore.
November 4, 2021
Unprompted review
Reply from ProSleepy
Hi Markus,
Thanks so much for your awesome review!
It is a pleasure knowing that our pillows have made such a difference for you. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
Useless returns policy - Made in China
Bought the pillow because they had a love it guarantee. When I didn’t like the pillow they told me to ship it back to China at my own cost. When I queried who covers return shipping they stopped responding. The cost of returning the pillow to their factory in china is more than the pillow itself. Avoid the company as there’s no effective returns policy
November 1, 2021
Reply from ProSleepy
Hey there,
We can only understand your feedback about our return process. Please know that although we have stationed warehouses all over the globe, at this time, our only operational warehouse is in China as most of the offices are closed due to the pandemic. We opted for all returns to be collected in our China warehouse so we can properly consolidate them and easily identify orders that have been returned. We apologize, we hope to be back on track as soon as the virus eases out; meanwhile, this will be our temporary fix for now.
Moreover, our return policy states that you will have to cover the return costs when returning an order. Please refer to this link: https://www.prosleepy.com/policies/refund-policy
We would love it if you can share your order ID with me so I can assist you further with your request.
I await your reply. If you have any other questions or need further assistance, please feel free to contact us for further assistance.
Warm Regards,
ProSleepy Customer Service
Advertisement
WORST CUSTOMER SERVICE-- DO NOT BUY!!
ProSleepy has the worst customer service! I never even received my pillow and eye mask (over $100 worth of merchandise) because their shipper, OnTrac, delivered the package to the wrong address (they said they left it behind the gate but there are no gates on my property... and the package was scanned a block away from my apartment). But since OnTrac marked it as "delivered", ProSleepy refuses to file a claim with OnTrac so that I can get a refund.
All they have to do is fill out a form and we'll all get reimbursed. But since they have their money (from me), they're happy to do nothing. Feels like a scam.
I emailed ProSleepy for weeks trying to sort it out and eventually they just stopped responding. They just kept telling me I had to sort it out myself with OnTrac, who have been another nightmare to work with.
OnTrac refuses to change their delivery status (even though they have a long history of mis-delivering packages, just check out all the complaints on Twitter or here on trustpilot) and ProSleepy refuses to refund me because OnTrac says it's been delivered!! SO FRUSTRATING!!
This has been terrible experience and I've wasted literally hours emailing and calling trying to sort this out with no resolution and I'm still out over $100!
Save yourself and buy from someone reputable!! Now I have to refute the charge with my credit card and alert them to ProSleepy's scam policies.
Edit:
ORDER #34261
ProSleepy— DO NOT CHECK WITH YOUR SHIPPING DEPT JUST TO TELL ME MY PACKAGE HAS BEEN DELIVERED!! I’m sick of hearing that from you. If you actually read any of my emails you’d know that OnTrac delivered it to the wrong address, like they do with many of their packages. SEND ME A FULL REFUND.
October 20, 2021
Unprompted review
Reply from ProSleepy
Hi Deborah,
We appreciate you taking the time to reach out to us on this platform. We can only understand how you must about this situation and we'd like to provide an immediate remedy because you are a valued customer.
In this regard, could you kindly share your order ID so we can check with the shipping department what could possibly happen with your order?
Please be assured that we will prioritize your case, and will be in contact with you on a regular basis until this issue is resolved to your satisfaction.
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again. I await your response.
Please let us know if you need further assistance, we'd be happy to help!
Warm Regards,
ProSleepy Customer Service
Takes a bit to get used to
Takes a bit to get used to, but feel I sleep much better now and don't wake up sore.
October 18, 2021
Unprompted review
Reply from ProSleepy
Hi there,
Thank you for your honest review!
We are delighted to know that you are satisfied with your new ProSleepy pillow. Our company strives to deliver the best product there is in the market today and it makes our day to hear we have accomplished that through your awesome feedback. :)
ProSleepy Customer Service
Life Changer
The ProSleepy pillow has completely eliminated my neck pain that has plagued me for years. I wish I would have gotten it years ago. I have gone to weekly therapy for my neck for years and this pillow has completely changed how my neck feels. Highly recommend getting it.
October 14, 2021
Unprompted review
Reply from ProSleepy
Hi Michael,
Thank you for your honest review!
We are delighted to know that you are satisfied with your new ProSleepy pillow. Our company strives to deliver the best product there is in the market today and it makes our day to hear we have accomplished that through your awesome feedback. :)
ProSleepy Customer Service
Excellent pillow
Excellent pillow! I never thought i could replace my well worn out favourite pillow, but I've found one even better!
Thanks Pro Sleepy
October 13, 2021
Unprompted review
Reply from ProSleepy
Hi Leigh,
Thank you for your honest review!
We are delighted to know that you are satisfied with your new ProSleepy pillow. Our company strives to deliver the best product there is in the market today and it makes our day to hear we have accomplished that through your awesome feedback. :)
ProSleepy Customer Service
Advertisement
Immediate improvement in neck pain over…
Immediate improvement in neck pain over a standard shaped memory foam pillow that was flexing my neck too far forward. It's really comfortable and also helps me to encourage a sleeping on my back position. Nice price for the quality.
October 13, 2021
Unprompted review
Reply from ProSleepy
Hi Caitlin,
Thanks so much for your awesome review!
It is a pleasure knowing that our pillows have made such a difference for you. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
Comfortable but limited.
Despite being comfortable overall, it is a little awkward to get your head in the right position. Once the 5 minutes of adjusting has happened I find it good. I bought it as my wife says I snore and although some nights it helps, other nights are just the same as before. Happy with the overall quality and appearance of the pillow.
September 30, 2021
Unprompted review
Reply from ProSleepy
Hi John,
Thanks so much for your awesome review!
It is a pleasure knowing that our pillows have made such a difference for you. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
Had some real problems with neck pain…
Had some real problems with neck pain from other pillows, was recommended by a physiotherapist to try this type of pillow. It didn’t take a great deal of time to arrive even with CoVid 19 restrictions. I have been sleeping much better without neck issues or pain. Would recommend this product for sure.
September 26, 2021
Unprompted review
Reply from ProSleepy
Hi Paul,
Thank you for your honest review!
We are delighted to know that you are satisfied with your new ProSleepy pillow. Our company strives to deliver the best product there is in the market today and it makes our day to hear we have accomplished that through your awesome feedback. :)
ProSleepy Customer Service
I am amazed by the quality of the…
I am amazed by the quality of the pillow and the tranquillity of sleep it provides. I wake up without a headache. Thank you-service was great!
September 21, 2021
Unprompted review
Reply from ProSleepy
Hi Kalinka,
Thank you for your honest review!
We are delighted to know that you are satisfied with your new ProSleepy pillow. Our company strives to deliver the best pillow there is in the market today and it makes our day to hear we have accomplished that through your awesome feedback. :)
ProSleepy Customer Service
Advertisement
Wonderful pillow that surpassed my…
Wonderful pillow that surpassed my expectations, had many headaches and not any more!
September 20, 2021
Unprompted review
Reply from ProSleepy
Hi Kalinka,
Thank you for your honest review!
We are delighted to know that you are satisfied with your new ProSleepy pillow. Our company strives to deliver the best product there is in the market today and it makes our day to hear we have accomplished that through your awesome feedback. :)
ProSleepy Customer Service
This is a TERRIBLE COMPANY!
This is a TERRIBLE COMPANY!! They ship from china and when you try to return the terrible product it costs $300 in shipping which you have to pay for. They say sorry we cant do anything for you. DON'T FALL FOR THIS IS SUCKS!!!!
September 16, 2021
Unprompted review
Reply from ProSleepy
Hi Stephanie,
We appreciate you posting a review on this platform and we would like to kindly address your concern as soon as possible.
As you may know, we ship globally directly from our international warehouses near the order's location however this process was disrupted due to the pandemic as we had to close down other warehouses so we can operate in our main office and also keep the cost as low as possible without sacrificing the quality of our pillows.
Although we have stationed warehouses all over the globe however at this time, our only operational warehouse is in China as most of the offices closed down due to the pandemic. We apologize, we hope to be back on track as soon as the virus eases out; meanwhile, this will be our temporary fix for now.
In any case, we would be more than willing to assist you and settle any inconveniences that we may have caused you so please provide the order ID as we will be checking your order and account for that matter to address this issue once and for all.
We would like to thank you for purchasing our product and we would patiently wait for your response.
Warm Reagards,
ProSleepy Customer Service
Excellent pillows and cured my neck pain
September 15, 2021
Unprompted review
Reply from ProSleepy
Hi Martin,
Thanks so much for your awesome review!
It is a pleasure knowing that our pillows have made such a difference for you. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.