Prospect Estate Agency Reviews 

Very good company

1- I had some viewings with them and found a place for 150K. I offered 140K and they didn't put it forward. Now the place is for 140K on the market.
2- They confirmed twice by email and their brochure that the service charge was zero. After the offer, it turned out that there was a service charge for aroud £600.
3- They have a mortgage broker, even though you agree to have a call with them, they don't bother to call you. I tried calling them at least 10 times, but they didn't even answer the call.

Okay, the viewing side was good, but then everything became so unprofessional.

And now I cancelled my offer and they are saying that they won't show me any more properties.

If you need to validate my review, please contact back and happy to provide any evidence.

Honestly, if you’re a landlord and you want to manage your own property, your own tenants and your estate agents, then go ahead with prospect. They are the BIGGEST most appalling bunch of clowns out there. Out of a 12 month letting I had 5 months of full rent - the rest were random fees and deductions that they casually forget about and add on, not to mention £600 for carpet cleaning 2 brand new carpets that didn’t need cleaning! No communication, no skill, knowledge or even common sense. Maidenhead branch - horrendous and even the area manager getting involved achieved nothing - would have been better managing the whole thing myself! Utter chaotic clueless clowns. I know that being an estate agent is a career chosen when you’ve no real skill to apply to another career but they take stupid to new heights!

I had an amazing an experience ,Kallee Ferguson was extremely helpful, and she never hesitated to go the extra mile to get all the information needed and provide me with all the steps that I needed to follow !
Thank you again Kallee ,I really appreciate all your help !

Have worked with Katie Clark for a few years now and nothing is ever too much for her. She's always really helpful and on hand for any queries. Would alwasy recommend.

Ashleigh is always super helpful, responsive and easy to deal with. She is professional, approachable and goes out of her way to assist whenever needed. A pleasure to work with. Thank you Ashleigh

Ashleigh Ackermann 5 Star rating, very easy to talk to and very helpful every time. One of the best I have the pleasure of dealing with.

Ashleigh Ackermann was our agent. She was responsive, friendly and professional.

I have been working with Emily from the Maidenhead branch for over a year now who manages my property. She is phenomenal in getting issues solved and even saved me £7,000 on a repair that was not needed from her own investigation! Could not have had a better experience with a property manager whilst I have been living abroad.

I currently rent my property out with Prospect and really happy with the service I receive from them and especially Ashleigh. She is always really helpful and polite and a pleasure to deal with.

Very professional and helpful service from Charlotte Morgan 10 out of 5

When it comes to filling out forms especially uploading
Items Find it almost impossible
The only reason I was able to move is because of the help and
Extreme patience from Charlotte Morgan. I had to make
So many calls to her with questions and problems that she then talked me through
Most people wouldn't have kept answering the phone 🙄
Thanks again Charlotte for everything 🙏

I recently had a very disappointing experience with PROSPECT that I feel compelled to share.
I had an appointment scheduled for 5:00 PM, which I arranged in advance and planned my day around. While I was already on my way—having travelled a considerable distance—I received a call at 3:00 PM informing me that the appointment had been cancelled. This last-minute notice was highly unprofessional and showed a lack of respect for my time and effort.
Such poor coordination and communication are unacceptable, especially from a property agent where reliability and professionalism are essential. Based on this experience, I would strongly advise others to consider alternative agents who demonstrate better organisation and respect for their clients.
Very disappointing service overall.

Nanci is a pro-active property manager looking after our portfolio of properties. The change between tenancies are well handled and appropriate utilities and council are informed, taking the stress away from the landlords.
Issues with the tenants are dealt with promptly.

I have used Prospect a few times for house sales. For the most recent one the process was straightforward, and they supported well, finding a new buyer very quickly after one pulled out. However I think the most credit goes to the agency they use for sales progression, as my contact at Complete ASAP was fantastic. The only downside I found of using Prospect this time was that I dealt with 3 different people during 4 months of the sale, whereas previously I have had one continuous point of contact. I also found some frustration with lack of communication between office and viewings staff so information wasn't shared as smoothly as it could have been. Overall however I would likely use Prospect again as the experience was largely positive.

After a disappointing experience trying to purchase a property with Ricky from the Bracknell team, we have had a positive experience selling our property with Prospect in Maidenhead. Demi kept us up to date all the time and dealt with our buyer for us. We’re grateful for all her hard work. Thank you, Demi.

I have been using Prospect as the agent for my BTL property for over 10 years. This year, Nikki has been very responsive and managed to sort a number of issues out on my behalf as I live some distance away.

We were extremely satisfied with the experience we had when selling my mother's property.
We had a six month deadline to sell and complete with Christmas falling in that timeframe. Michael Sharp brought in many prospective buyers and we had several offers. His excellent communication and professionalism along with that of his colleague Anna Jackman made the whole process go very smoothly. We would highly recommend Prospect.

Excellent customer care and professional service!

Nancy Suri is excellent as a property manager and the experience on the whole has been really good with Prospect. There have been times throughout our tenancy where prospect have not communicated properly such as booking viewings without informing us or booking maintenance on our behalf without telling us. I think this could be improved quite easily