Prosper Health Reviews 

866
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 858 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight that the booking process is exceptionally straightforward, highly user-friendly, and very easy to navigate around personal schedules. People frequently praise the professional staff and clinicians for being incredibly warm, patient, kind, and supportive during every session. Consumers truly appreciate receiving thorough explanations and extremely useful guidance that helps them clearly understand their diagnosis better. Some reviewers were not happy with communication problems and missed provider appointments. A few other people also felt quite frustrated by strict limitations on accommodations letters and wanted more time during sessions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing clinicians and therapists as incredibly... See more

User experience

Consumers find user experience to be positive, highlighting how easy the website is to navigate and schedule... See more

Service

Users describe positive interactions with service, highlighting how easy and efficient the assessment process... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

Booking process

Clients share satisfaction and positive opinions on booking process, noting that appointments are easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr McCluskey was very personable and thorough. This is a weird experience for an adult and he made it less weird. And I benefit from having some new data points and possible explanations for how som... See more

Rated 5 out of 5 stars

The process was easy and straightforward. My clinician is amazing and I appreciated being able to review and choose who I would worked with to assess my life. She was easy to talk to and I had no qual... See more

Rated 5 out of 5 stars

I had a very good and easy experience. Dr Zeid who did my assessment was very knowledgeable and everything was very straightforward. Her personality was very warm, kind, and compassionate and she list... See more

Rated 5 out of 5 stars

Absolutely wonderful! Very user-friendly, and the descriptions for the options of diagnostic specialists let me narrow down who would be an ideal fit for me. My pairing was very accommodating, and she... See more


Company details

  1. #7 of 33 best companies in Mental Health Service

Written by the company

Prosper Health provides adult autism diagnosis and neurodivergent-affirming therapy. Their services are covered by most major health insurance carriers, conducted via telehealth, and clinically validated. Assessments protocols are based on over 30 years of peer-reviewed research and developed in collaboration with faculty from Yale and Northwestern. Assessment and therapy techniques are clinically validated, evidence-based, and standardized. Prosper's clinicians are neurodiversity-affirming, experts in adult autism, and trained to recognize and understand autism across diverse experiences, including women, LGBTQ+, and BIPOC clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

866 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(866)

864 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The assessment was very though

The assessment was very though, lengthy, and detailed. I feel the results were therefore accurate. This provides me with a new perspective, The psychologist who did the assessment was very caring and supportive. This is definitely accurate and for me it helps a lot to understand myself better.

August 21, 2026
Rated 5 out of 5 stars

I like that my assessment was thorough…

I like that my assessment was thorough and I didn’t feel judged. Or as if I was annoying them asking for clarification. I like that they explain my diagnosis at length. I love the therapist I’m working with. She listens and explains things in details. She gives me things to do in between sessions and we go over them on our sessions. She is helping me understand my disability and how to deal with it. How to set boundaries and limits. They were both a delight to works with.

August 20, 2026
Rated 4 out of 5 stars

No complaints at the moment.

I just don’t have any complaints at the moment. I joined the discord link I was sent. But I don’t know what I am supposed to do with that? I’ll message my therapists to see how it works.

August 19, 2026
Rated 5 out of 5 stars

ASD assessment experience

I recently completed an ASD assessment with David McCluskey at Prosper Health, and I genuinely appreciated the entire experience. David was professional, attentive, and made the process feel clear and supportive from start to finish. Everything was handled thoughtfully, and I felt respected and well-guided throughout. Highly recommend Prosper Health and David McCluskey.

August 13, 2026
Rated 5 out of 5 stars

Reaffirming Non-Judgmental Care

So far the sessions have been very reaffirming and have helped me to view my mental health through different lenses so that I'm not left feeling like I have personal failings.

August 19, 2026
Rated 1 out of 5 stars

Prosper Health blind sided me

It’s concerning that after I paid for the autism assessment, I was told the full written report on the results of the test would be available in 14 days. 20 days later I am being told there is no ETA for when the clinical review team it was sent to will review it so it can be accessible to me. No ETA means I don’t know if what I paid for will take 3 months or 3 years! This is terrible customer service to not know when I get the actual report! 😡

August 18, 2026
Unprompted review
Prosper Health logo

Reply from Prosper Health

We’re very sorry for the delay in receiving your assessment report and understand how frustrating it is to be given an expected timeframe and then not have a clear update when that timeframe has passed.

We know that receiving your full report is an important part of the assessment process, and this is not the experience we want you to have. We sincerely apologize that we have not been able to provide you with a clearer timeline.

We’d appreciate the opportunity to look into what happened and help move this forward. Please feel free to reach out to our Support team so we can ensure your concerns are shared with our Clinical leadership for review. help@prosperhealth.io

Rated 5 out of 5 stars

Absolutely wonderful

Absolutely wonderful! Very user-friendly, and the descriptions for the options of diagnostic specialists let me narrow down who would be an ideal fit for me. My pairing was very accommodating, and she helped me, not only with my diagnosis, but also helped me locate resources for further aid.

August 11, 2026
Rated 5 out of 5 stars

Life-changing, Affordable Care

Prosper Health has helped me get a new perspective on my life through an evaluation with a knowledgeable, warm, caring Psychologist. The process end-to-end has been extremely pleasant. They used my insurance to provide me upfront pricing and offered options that fit my needs. The experience has been so impactful that I decided to give Autism-focused therapy a try through them to see if it can continue to improve my quality of life. I love that I was able to choose both my evaluating Psychologist as well as the Therapist I’ll be working with based on helpful descriptive keywords and full profiles that gave me insight into who they are. I would absolutely recommend Prosper to anyone who is looking to receive efficient and affordable health care services.

August 13, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look