Prosper Health Reviews 

867
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 858 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight that the booking process is exceptionally straightforward, highly user-friendly, and very easy to navigate around personal schedules. People frequently praise the professional staff and clinicians for being incredibly warm, patient, kind, and supportive during every session. Consumers truly appreciate receiving thorough explanations and extremely useful guidance that helps them clearly understand their diagnosis better. Some reviewers were not happy with communication problems and missed provider appointments. A few other people also felt quite frustrated by strict limitations on accommodations letters and wanted more time during sessions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing clinicians and therapists as incredibly... See more

User experience

Consumers find user experience to be positive, highlighting how easy the website is to navigate and schedule... See more

Service

Users describe positive interactions with service, highlighting how easy and efficient the assessment process... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

Booking process

Clients share satisfaction and positive opinions on booking process, noting that appointments are easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr McCluskey was very personable and thorough. This is a weird experience for an adult and he made it less weird. And I benefit from having some new data points and possible explanations for how som... See more

Rated 5 out of 5 stars

The process was easy and straightforward. My clinician is amazing and I appreciated being able to review and choose who I would worked with to assess my life. She was easy to talk to and I had no qual... See more

Rated 5 out of 5 stars

I had a very good and easy experience. Dr Zeid who did my assessment was very knowledgeable and everything was very straightforward. Her personality was very warm, kind, and compassionate and she list... See more

Rated 5 out of 5 stars

Absolutely wonderful! Very user-friendly, and the descriptions for the options of diagnostic specialists let me narrow down who would be an ideal fit for me. My pairing was very accommodating, and she... See more


Company details

  1. #6 of 33 best companies in Mental Health Service

Written by the company

Prosper Health provides adult autism diagnosis and neurodivergent-affirming therapy. Their services are covered by most major health insurance carriers, conducted via telehealth, and clinically validated. Assessments protocols are based on over 30 years of peer-reviewed research and developed in collaboration with faculty from Yale and Northwestern. Assessment and therapy techniques are clinically validated, evidence-based, and standardized. Prosper's clinicians are neurodiversity-affirming, experts in adult autism, and trained to recognize and understand autism across diverse experiences, including women, LGBTQ+, and BIPOC clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

867 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(867)

866 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The therapist did a good job of making…

The therapist did a good job of making me feel comfortable during the assessment. They were understanding and supportive when discussing the diagnosis as well. So many good resources. I’m looking forward to starting therapy this week.

August 23, 2026
Rated 5 out of 5 stars

10 Outta 10!!

I had such a wonderful experience with Prosper Health! The entire process was incredibly easy, from scheduling my appointments to using my insurance.

Most importantly, I felt comfortable and completely free of judgment throughout the evaluation process. My evaluator was warm, kind, and followed my lead, which made the experience feel much more personal and approachable rather than overly clinical. At the same time, it was very clear that she was knowledgeable, qualified, and knew exactly what she was doing.

I came away from the experience feeling like I had learned so much more about myself and how my brain works. I’ve already recommended Prosper Health to several friends, and some of them have even started the process themselves to learn more about their own neurospicy brains! 🧠✨

I’m genuinely so grateful for the experience and would absolutely recommend Prosper Health to anyone considering an evaluation.

August 22, 2026
Rated 5 out of 5 stars

Helpful experience and excellent professionalism

I liked that I did not have to wait months to see a clinician. I appreciated the thoughtful interview process. It was intense, I did learn a lot about myself in the process. I also appreciate I can use the final report to partner with other healthcare providers so that I may receive the best care possible moving forward. I also learned accommodations I may request that are practical and will be of significant help for me in work environments. I also appreciated the patience and kindness of the psychologist.

August 19, 2026
Rated 5 out of 5 stars

Needs Met

So far all
Of my needs have been met and I am able to express my wants and needs during my sessions and I am
Confident I will be able to come up with a plan to work on my goals.

August 27, 2026
Rated 5 out of 5 stars

Wonderful experience!

Everything from signing up, finding a doctor who met my needs and preferences, meeting the doctor and feeling comfortable, to diagnosis and resources—everything was wonderful and beyond my expectations. I’d recommend anyone!

August 26, 2026
Rated 5 out of 5 stars

Finally Free

This is the first time I felt seen and heard. I cried for awhile after getting my diagnosis. Its been a lifetime of climbing and endless hill and now I have tools to navigate. I understand there was never anything wrong with me.

August 23, 2026
Rated 5 out of 5 stars

It is such a well laid out process

It is such a well laid out process. Getting everything scheduled is done in such a way that it reduces stress. I can't say enough about how great the initial process is. My Dr was great and easy to talk to and I was able to find (first try) the perfect therapist for me.

August 19, 2026
Rated 5 out of 5 stars

Very easy to use a lot of these therapy…

Very easy to use a lot of these therapy and spaces for mental health feel overwhelming or not straightforward and prosper us and it feels comfortable the doctor and therapist I have seen both have been supportive and helpful and very kind.

August 19, 2026
Rated 5 out of 5 stars

My therapist, Brandon

My therapist, Brandon, is extremely supportive, kind, empathetic, and professional. I am very happy that I have chosen Brandon as my therapist. He is really helping me through a tough time right now, and I really appreciate his patience.

August 26, 2026
Rated 5 out of 5 stars

Hands down the best!!!…

I made all kinds of calls to so many different doctors, and asking if they do late stage diagnosis, I called at least 10 i even asked and this one place told me yes( the receptionist) and I paid 50 bucks and it was even a hassle getting them to be on time for the appointment just to say to me, that they only diagnose 17 and under. That was 7 months ago...but it's so hard for me to do what neuro typical people do and it took me 7 more months to see prosper, which I probablyT scrolled past 590 times in my Facebook....but then I saw a autistic lady on Facebook talking about her experience being late stage diagnosed autistic and she was talking about jobs and not being able to keep one and sometimes she said she excelled at the jobs which I can do that too sometimes and then she said they thought she could do it, and she knew she couldn't...but I thought maybe her mask was people pleaser, and super focus on a task and making weird pathways in your mind, and figuring out the code, and solving the puzzle..just to end up like a super freak thatcan do it Allan make it look effortless, and numbers are going down and timecrunches are getting slam dunk super goal , all net banged out like a beast on beast mode...lol...you get the point and the bosses love it and the other employees...but it's a farce...and not even a good one because none of them even like you. You don't laugh in the break room with them never part of conversation or secrets ..but anyway...she suggested yall.because I just texted her that I could relate to her, didn't even expect to hear from her...she told me about yall I tried it....within a hour I had scheduled my first appointment with a therapist who could then refer me to go see a psychologist. 2 days later I saw the therapist and I told her my truth and she gave me a referral for a psychologist and right after our appointment made a appointment to get an assessment for late stage autism from a pick out of a list of psychologist for me to choose from..it was so easy to get all this done...just so dang easy.my family doubts me, but they've always been mean and abusive to me...especially it's always my older sister who makes my dad hate me, but she knows it's so easy to get him to hate me, cause he resented me since birth. He hates her too, I think he hates everyone. But, she calls him everyday, because she's paraplegic...but even before she was paraplegic she told me she really hates him and the reason she calls him.....wow..I went way off base....im sorry....well........my therapist is great great great nice, and lovely and beautiful....and she's doing her job great.shes nice too...that's the most important......I refer prosper health to everyone!!!!!! It can't be beat in my opinion, the process was so streamlined and easy to comprehend, and the website effortlessly walks you through the steps in a straightforward manner....my family doubts me and they think this computer therapy stuff is a joke, and I have to admit I've been to some pretty bad online therapist before, ( well one)))))....but not with prosper health..no way...even that joke therapist website is just mentioned, the app was confusing...but not prosper health.

Prosper health has their process and their therapist on lock...that's slang for the best !!!!

August 25, 2026
Rated 1 out of 5 stars

UNRELIABLE

I was very anxious about finally getting some insight on my neurodivergence and completed all my pre-work for my assessment. I was cancelled 18 min before my first appointment, with no available backup options (other than taking a chance on the same person who cancelled less than 30 minutes before an appt). I feel abandoned and worse than when I began exploring this option.

August 25, 2026
Unprompted review
Prosper Health logo

Reply from Prosper Health

We’re truly sorry to hear about your experience. We understand how much preparation and emotional energy can go into starting an assessment, and we recognize how upsetting it must have been to receive a cancellation so close to your appointment time.

This is not the experience we want anyone to have, especially when they’ve taken the step to seek answers and support. We sincerely apologize for the frustration and disappointment this caused.

We’d appreciate the opportunity to look into what happened and see how we can support you moving forward. Please feel free to reach out to our Support team so we can make sure your concerns are shared with our Clinical leadership for review. help@prosperhealth.io

Rated 5 out of 5 stars

Excellent Service

Excellent Service
The knowledge and experience of my therapist/evaluator allowed me to trust her in opening up about sensitive and painful issues. I'm so glad that I found Prosper Health. They do a very professional, thorough, and compassionate service.

August 24, 2026

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