Prosper Health Reviews 

862
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 858 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight that the booking process is exceptionally straightforward, highly user-friendly, and very easy to navigate around personal schedules. People frequently praise the professional staff and clinicians for being incredibly warm, patient, kind, and supportive during every session. Consumers truly appreciate receiving thorough explanations and extremely useful guidance that helps them clearly understand their diagnosis better. Some reviewers were not happy with communication problems and missed provider appointments. A few other people also felt quite frustrated by strict limitations on accommodations letters and wanted more time during sessions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing clinicians and therapists as incredibly... See more

User experience

Consumers find user experience to be positive, highlighting how easy the website is to navigate and schedule... See more

Service

Users describe positive interactions with service, highlighting how easy and efficient the assessment process... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

Booking process

Clients share satisfaction and positive opinions on booking process, noting that appointments are easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr McCluskey was very personable and thorough. This is a weird experience for an adult and he made it less weird. And I benefit from having some new data points and possible explanations for how som... See more

Rated 5 out of 5 stars

The process was easy and straightforward. My clinician is amazing and I appreciated being able to review and choose who I would worked with to assess my life. She was easy to talk to and I had no qual... See more

Rated 5 out of 5 stars

I had a very good and easy experience. Dr Zeid who did my assessment was very knowledgeable and everything was very straightforward. Her personality was very warm, kind, and compassionate and she list... See more

Rated 5 out of 5 stars

Absolutely wonderful! Very user-friendly, and the descriptions for the options of diagnostic specialists let me narrow down who would be an ideal fit for me. My pairing was very accommodating, and she... See more


Company details

  1. #7 of 34 best companies in Mental Health Service

Written by the company

Prosper Health provides adult autism diagnosis and neurodivergent-affirming therapy. Their services are covered by most major health insurance carriers, conducted via telehealth, and clinically validated. Assessments protocols are based on over 30 years of peer-reviewed research and developed in collaboration with faculty from Yale and Northwestern. Assessment and therapy techniques are clinically validated, evidence-based, and standardized. Prosper's clinicians are neurodiversity-affirming, experts in adult autism, and trained to recognize and understand autism across diverse experiences, including women, LGBTQ+, and BIPOC clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

862 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(862)

859 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Good and bad

What I liked about the company was the evaluation was very detailed and therapy taught me a lot. I will say that if you’re only going there to find out if you are autistic or even if you’re going there because you already know you’re autistic and just looking for therapy they are a good place to start with. What I don’t like about the company is the fact that they do not perform a formal neuropsychology test that is required to be accepted in certain disability claims. They will not help you if you were to ever file a claim because you needed help or even assistance. They make it very clear that even though they diagnosed you, they will not help you with any paperwork or anything. Which leaves you having no choice, but to go somewhere that specializes in the formal intake who is willing to cooperate with your insurance company or even the government to be able to get some type of assistance whether it’s living assistance, financial assistance or even necessary tools to help you with some of the sensory overload issues we experience as autistic people. I hope my review helped someone who just needs to find someone to help them cope or even someone who is looking for assistance and thought that this may be a good place.

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

So far so good

Only have had two sessions one being an intake essentially but so far I feel a good fit. Hopefully we can accomplish a lot together

July 30, 2026
Rated 5 out of 5 stars

Highly Recommended!! ✨

I highly recommend Prosper Health for a thorough clinical autism assessment. My psychiatrist Dr. Syd aka Syd was thorough, insightful and overall a great support for me navigating all the thoughts and reflections that this assessment required. Honestly, I was concerned that I’d have a horrible experience especially as a persons of color whereas our traits/symptoms are often misread and/or overlooked due to lack of exposure, education and or comfort in exploring deeply. She met me right where I was, was not dismissive nor leading and I felt seen, heard and respected. If you’re on the fence of whether you should do it…do it. No regrets!!

August 2, 2026
Rated 5 out of 5 stars

Extremely easy to schedule

Extremely easy to schedule, meet with provider, and navigate website. Helpful reminders for appointments as well. The provider was patient, empathetic, and experienced.

August 1, 2026
Rated 5 out of 5 stars

SJ was incredible

SJ was incredible! I felt safe sharing with her. She was very supportive when I received the results that I was not expecting. She provided me great suggestions for helping to manage some of my sensory issues.

August 2, 2026
Rated 5 out of 5 stars

Convenient, Thorough, and Understanding

This experience was better than I thought it would be. I will admit, I was skeptical based off some of reviews I had seen, but my experience at Prosper was amazing! I had a great psychologist who I reach out to still from time to time. She helped me understand Autism as a whole and was very good about asking clarifying questions when needed. This was an evaluation that included all parts of my life and did not focus fully on adulthood, which I appreciated. She got to know me through all stages of life. She gave me great advice and resources on how to process my diagnosis and what to do moving forward. All my life, I have been told I have food anxiety and social anxiety. It held me back ALOT and the diagnosis of Autism makes my childhood and adolescence make sense. I now feel comfortable enough to start my first year of college as I feel ready to navigate through a pivotal moment in my life thanks to my psychologist and the Prosper Health Team.

If you are even considering Prosper, I would recommend it 100%! Save your money and time since you can schedule an evaluation quickly without having to spend thousands and wait up to two years.

July 26, 2026
Rated 5 out of 5 stars

My experience felt safe every step of the way and I'm thankful for that

What made my experience great was the fact that I brought my concerns to professionals who actually listened to me and took me seriously. I will forever be grateful for this experience as I have never experienced 'affirming care' before and I now know this is something so needed! My therapist and psychologist were both very warm and felt self for me. I have zero complaints. Thank you so much Prosper Health!

July 31, 2026

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