Prosper Health Reviews 

862
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 828 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the medical staff and therapists for being exceptionally warm, supportive, and thorough throughout the entire evaluation process. People also appreciate the smooth and user-friendly booking process, noting that scheduling appointments and finding the right specialist is simple and stress-free. Consumers highlight that receiving clear guidance and compassionate care greatly improves their overall comfort and confidence. However, some people mentioned experiencing communication delays regarding final reports or frustrating limitations concerning specific accommodation letters. A few reviewers also noted occasional dissatisfaction when sessions felt restricted or when feedback appointments did not fully meet expectations.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their kindness, patience, and high level of... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a transparent,... See more

Service

Customers had positive experiences with service, describing the assessment process as efficient, fast,... See more

Customer service

Users describe positive interactions with customer service, noting that staff are supportive, understanding,... See more

Booking process

Reviewers mention positive feedback about booking process, highlighting how fast and easy it is to schedule... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely wonderful! Very user-friendly, and the descriptions for the options of diagnostic specialists let me narrow down who would be an ideal fit for me. My pairing was very accommodating, and she... See more

Rated 5 out of 5 stars

The therapist did a good job of making me feel comfortable during the assessment. They were understanding and supportive when discussing the diagnosis as well. So many good resources. I’m looking forw... See more

Rated 5 out of 5 stars

The assessment was very though, lengthy, and detailed. I feel the results were therefore accurate. This provides me with a new perspective, The psychologist who did the assessment was very caring and... See more

Rated 5 out of 5 stars

I liked that I did not have to wait months to see a clinician. I appreciated the thoughtful interview process. It was intense, I did learn a lot about myself in the process. I also appreciate I can us... See more


Company details

  1. #7 of 34 best companies in Mental Health Service

Written by the company

Prosper Health provides adult autism diagnosis and neurodivergent-affirming therapy. Their services are covered by most major health insurance carriers, conducted via telehealth, and clinically validated. Assessments protocols are based on over 30 years of peer-reviewed research and developed in collaboration with faculty from Yale and Northwestern. Assessment and therapy techniques are clinically validated, evidence-based, and standardized. Prosper's clinicians are neurodiversity-affirming, experts in adult autism, and trained to recognize and understand autism across diverse experiences, including women, LGBTQ+, and BIPOC clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

862 reviews

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Asks customers to review

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Replied to 73% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(862)

859 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dr. Clomax

Dr. Clomax confirmed that Joshua was Autistic and Andrew the counselor provided excellent talk therapy experiences for Joshua - best regards, ShaVon Lewis

August 1, 2026
Rated 1 out of 5 stars

Avoid

Hello,

I've honestly suspected I was autistic since I was in my early teens, but until recently I could not afford to even begin thinking about seeking a diagnosis.

Finally got to the point this year I was willing to give it a try. Decided to go with Prosper Health.

After weeks of evaluations and speaking with both the psych and the therapist on multiple occasions, I received my diagnosis. Confirmation that I am in fact autistic.

Anyway, once I received my diagnosis I asked if I could get an accomodations letter I could use to obtain the National Park Service Access Pass.

I was advised that no, Prosper doctors are only allowed to issue accomodations letters for work or school, and not for any other purpose. If I want a letter for any other reason, I would have to go and establish service for an external doctor and ask them to write a letter over a condition they do not evaluate me for and they did not diagnose me with. Which just seems improper and inappropriate.

Not to mention it means I'm going to have to pay another doctor to do I've already paid Prosper to do.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely Experience

Simple, not overwhelming, and if I really only get charged $90 through insurance, extremely affordable. Lowkey impressed. I very much liked my Dr and was diagnosed with level 1 Autism. Thought I may be AuDHD, as I’ve been diagnosed with ADD since I was 7ish.

August 1, 2026
Rated 5 out of 5 stars

It made it easy and stress-free for…

It made it easy and stress-free for somebody like me who has a hard time talking to people face-to-face. I was able to really focus on the assessments because I was in my safe place at home. Dr. Hagler was extremely professional and affirming and made my experience very positive.

July 23, 2026
Rated 5 out of 5 stars

The process was very clear and helped…

The process was very clear and helped to reduce the stress going into what could be a difficult process. The psychologist who worked with me was incredible; kind, warm, thoughtful, and deeply empathetic. I so appreciated having them walk me through the process.

July 30, 2026
Rated 5 out of 5 stars

Caring, thorough, and safe experience.

I was blown away at how efficient, fast, caring, and thorough this process was. When I received my report back, it walked through my life in a way that made me feel seen for the first time in some places. It felt empowering to go through this process, and I was so pleased with the level of care and support I could receive afterwards.

July 21, 2026

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