Have been using this company for a few years now but sadly they have discontinued my favourite moisturising cream. Cant understand why as it is often sold out.
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See what reviewers are saying
I Honestly can’t recommend Proto-col skincare enough! My skin has always been one of my major flaws, where I’m incredibly conscious without make-up! This stuff is incredible!! A bit of sunshine combin... See more
Company replied
ordered Collagen from this company during Black Friday. When I messaged the representative to change my order from Bovine Collagen to Marine Collagen, she told me she would update my Subscription pr... See more
Bought the eye lift cream only to find it dried like egg white on my face I had a beautician watch the video as I thought I was using it the wrong way, but the same happened when she applied it. I sen... See more
Company replied
Company details
Written by the company
Proto-col is a brand of health and beauty products manufactured in the UK by On-Group Ltd. Based in Bradford-on-Avon, proto-col is a truly British brand - we believe in producing products which deliver luxury formulations, made with the best quality ingredients at affordable prices.
Contact info
Unit 5, Brook Lane, BA13 4ES, Westbury, United Kingdom
- 0333 000 7788
- info@proto-col.com
- www.proto-col.com
3.5
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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Reply from Proto-col
Thank you Mahtab for this wonderful review.
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Proto-col are very easy to order from
Proto-col are very easy to order from, simple easy use website and fast delivery. They are also very quick to respond to queries and questions. thoroughly recommended.
June 7, 2020
Unprompted review
Reply from Proto-col
Thank you for this feedback, we work hard to ensure your customer journey receives quick and reliable service. Enjoy your products!
Totally love Proto-col particularly the…
Totally love Proto-col particularly the 'shots' - would not be without this wonderful Collagen addition. Buy it and try it - you will not be disappointed!
June 7, 2020
Unprompted review
Reply from Proto-col
Thank you for this feedback, enjoy your Collagen Shots!
Easy ordering and fast delivery
Easy ordering and fast delivery. Thank you
June 7, 2020
Unprompted review
Reply from Proto-col
Thank you Stella, enjoy your products!
Great service:
Great service:
Ordered .... kept informed .... product arrived. No hassle.
June 7, 2020
Unprompted review
Reply from Proto-col
Thank you Mrs Brownhill for this feedback, enjoy!
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Great Products with good results
June 6, 2020
Unprompted review
Reply from Proto-col
Thank you Sadie for this feedback!
Easy to use website
Easy to use website, kept informed about my order status which was quickly received and well packaged.
June 6, 2020
Unprompted review
Reply from Proto-col
Thank you Nicola for this feedback, we're pleased the website and service was easy and quick to arrive. Enjoy!
Such a speedy delivery even during…
Such a speedy delivery even during covid!!!
June 6, 2020
Unprompted review
Reply from Proto-col
Thank you Lia for this feedback, enjoy your products and keep safe!
Easy ordering & fast delivery
Easy ordering & fast delivery.
Hopefully the product will help & if
so will be a regular customer.
Thankyou
June 6, 2020
Unprompted review
Reply from Proto-col
Thank you June for this feedback, we look forward to hearing your results.
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Great product at a fantastic price
June 5, 2020
Unprompted review
Reply from Proto-col
Thank you Sandra for this feedback, please enjoy your products!
Great speedy service and fantastic…
Great speedy service and fantastic product x
June 5, 2020
Unprompted review
Reply from Proto-col
Thank you Ayhan for this feedback, we work hard to ensure good service. Enjoy!
Excellent service and very…
Excellent service and very professional. Can't wait to try 👍
June 5, 2020
Unprompted review
Reply from Proto-col
Thank you CB for this feedback, please enjoy!
significant difference
I’ve been taking these capsules for just over a year now and I notice a significant difference in not only my skin, but also my nails and hair. Marvellous!
June 5, 2020
Unprompted review
Reply from Proto-col
Thank you Jane for taking the time to leave this feedback, we hope you enjoy your products and continue to update us on your results!
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Good product efficient company watch…
Good product efficient company watch out for the good deals And offers
June 5, 2020
Unprompted review
Reply from Proto-col
Thank you Margaret for this feedback, please enjoy!
Loving Proto-col’s products
Loving Proto-col’s products! - I’ve been using them for about 6 weeks now and I am definitely beginning to notice improvements in my skin, nails and general well being appearance, along with comments from friends that i am looking well. They are reasonably priced and the company has great customer service too. Recommended!
June 4, 2020
Unprompted review
Reply from Proto-col
Thank you George for taking the time to leave this feedback, we're so pleased how well you have gotten on with our products. Please enjoy!
Already my skin looks better!
Already my skin looks better!
Shots are awesome
June 4, 2020
Unprompted review
Reply from Proto-col
Thank you Katherine for leaving this review, enjoy!
I have taken protocol collagen shots…
I have taken protocol collagen shots previously , having purchased elsewhere. The taste is simply divine. To get them on promotion at half price was without doubt a fantastic offer. Wish I could have purchased a lot more at this price.
June 4, 2020
Unprompted review
Reply from Proto-col
Thank you Bridget for this feedback, we hope you enjoying your Collagen Shots.
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Very good range of products that do…
Very good range of products that do really work. Like everything you need to keep at it to really see and feel a difference. Been a repeat customer now for six months. One thing i would like to highlight My recent order for the collagen shots was placed at full price. A few hours later I received an email offering a promotion for half price. Phone customer services who said they would look into it but never got a response. If being totally honest this was no surprise as there was lack of interest when i raised this point. This is not about the money it is principle. Offered half price a few hours later. Thought as a regular customer half price would have been honoured on this occasion.
June 4, 2020
Unprompted review
Reply from Proto-col
Hi Paul,
Thank you for this review, we're always keen to hear about customer feedback and like to know what we can do to improve your experience. Due to difficult conditions at the moment with the rise of COVID-19, we are even busier than usual although try our best to get back to everybody as quickly as possible.
I will again raise this with our customer service team.
Thank you for your patience at this time,
Proto-col
Excellent products combined with…
Excellent products combined with excellent service including speedy delivery.
June 4, 2020
Unprompted review
Reply from Proto-col
Thank you for this feedback, we are working hard to make sure delivery is quick and reliable so that you can enjoy your products sooner. Looking forward to hearing about your results.
Excellent products fast delivery always…
Excellent products fast delivery always helpfull
Best part is products WORK
Thankyou
June 3, 2020
Unprompted review
Reply from Proto-col
Thank you for this feedback Susan, we're looking forward to sharing this with the team. Enjoy!
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