My first experience on Friday 21st wasn’t good as they told me first come first served which didn’t happen. I have been back today with a puncture and it was very good seen to straight away. So happ... See more
Location
Switch location12 - 13 Leeholme Road, Billingham, TS23 3TA Billingham, Teeside, GB
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Been going there for years for Tyre replacements, punctures, wheel change overs and MOT's, which are cheaper than some places by the way. Always a brilliant service and really helpful staff. Drop... See more
Company replied
Staff are absolutely 1st class. Good service,MOT and explain everything you need to do in simple terms and always go the extra mile for the customer
Company replied
Booked in for a service and mot at 0830,informed them I needed the car back before 1 pm as I had an appointment later that afternoon. They rang me at 1230 all done and all was satisfactory, well pleas... See more
Company replied
Company details
About Protyre Autocare - Billingham
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
12 - 13 Leeholme Road, Billingham, TS23 3TA, Billingham, Teeside, United Kingdom
- 01642 565800
4.8
Excellent
2K reviews
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Great service
I'd got the wrong day and forgot to drop my car in, they chased me up and still fit my MOT in same day. Great service.
November 13, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Did the job efficiently and explained…
Did the job efficiently and explained what needed to be done during and after
November 10, 2025
Reply from Protyre Autocare - Billingham
Hello Graham,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very pleased with the service I received
I wasn't 100% sure which tyres I needed so rang before ordering. The guy I spoke to was very helpful and put my mind at rest that I was ordering the correct tyres for my car. I booked a convenient time online to take my car in, and the tyres were fitted straight away. No sitting around for ages. Very pleased with the service I received
November 12, 2025
Reply from Protyre Autocare - Billingham
Hello Mrs MacKenzie-King,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Silver service and MOT
Had a silver service and MOT. Friendly welcome and efficient service. Have used these guys before and always been pleased with them. Pricing always seems fair. Booking online is also easy and user friendly. Particularly liked the Lego F1 car in reception!!
November 12, 2025
Second time I've used this garage very…
Second time I've used this garage very professional excellent service
November 12, 2025
Reply from Protyre Autocare - Billingham
Hello Joe,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very helpful staff
Very helpful staff, have a good rapport with the customers, knowledgeable and experienced,
November 10, 2025
Reply from Protyre Autocare - Billingham
Hello Pauline,
We would like to thank you for sharing your feedback regarding the service you received at our Billingham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
not happy with service
not happy with service, have since been contacted by the branch manager who gave a lame excuse for the reasoning behind my complaint which does not hold water. I asked him to invite the area manager to contact me to which he agreed but as yet no contact made.
November 10, 2025
Reply from Protyre Autocare - Billingham
Dear Peter Lambert,
Thank you for taking the time to raise your concerns. We are sorry to hear that your recent visit to our Billingham branch has not been a positive one for you.
We would love the chance to discuss your experience further with you, therefore we have brought this to the attention of the Area Manager and they will make contact with you in due course.
We apologise for any inconvenience caused.
Kindest regards,
Georgia
Customer Care - Protyre
great service,good set of lads
November 10, 2025
Excellent service with a smile.
My purchase was handled with professionalism and sincerity.
November 7, 2025
Reply from Protyre Autocare - Billingham
Hello Mr Carter,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service
Great service, very pleasant team. Couldn’t have been more helpful. Outstanding service all round.
November 7, 2025
Reply from Protyre Autocare - Billingham
Hello Jayne,
We would like to thank you for sharing your feedback regarding the service you received at our Billingham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
MOT carried out on time and within…
MOT carried out on time and within timescale advised. Very good service, comfortable seats and free coffee ~ what more could you want!
November 3, 2025
Reply from Protyre Autocare - Billingham
Hello Ian,
We're happy to hear that your MOT was completed promptly and efficiently. It's great to know you appreciated the comfortable waiting area and complimentary coffee. Thank you for your positive feedback!
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Billingham
Hello Gill,
We appreciate you taking the time to leave us this great review! We're so happy to hear you found our team in centre helpful and the service great.
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Billingham
Hello John,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Really helpful
Really helpful , considerate, give me a time to come in, two tyres changed in 30 minutes , good price , and a nice cappuccino, , great service!
October 29, 2025
Reply from Protyre Autocare - Billingham
Hello Colin,
We would like to thank you for sharing your feedback regarding the service you received at our Billingham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great service and good prices as always.
October 29, 2025
Reply from Protyre Autocare - Billingham
Hello Mr Shaun Wallas,
We appreciate you sharing your positive experience with our service and prices. We're happy to consistently meet your expectations.
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Billingham
Hello David,
We appreciate you taking the time to leave us this positive feedback. We are so glad our team in centre were helpful to you!
Best regards,
Eddie
Customer Care - Protyre
could of had the repair done quicker 4…
could of had the repair done quicker 4 dayes seemed a long time
October 27, 2025
Reply from Protyre Autocare - Billingham
Dear Philip Scott,
Thank you for raising your concerns.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Great service
Ryan did not try to upsell or say I needed mores tryets than I did . Great work by the tech as well. Sorry don't know his name
October 24, 2025
Reply from Protyre Autocare - Billingham
Hello Alfred,
We would like to thank you for sharing your feedback regarding the service you received at our Billingham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
The amount of time it took to get the…
The amount of time it took to get the service done was too long. It was a 10.30 slot and I didn't get it back till 3.30. I had it booked in for brakes the next day. Dropped off at 10 and was told would be ready at lunchtime. I got it back at 3.45. I was supposed to go into work but was unable to do so because of this
October 22, 2025
Reply from Protyre Autocare - Billingham
Dear Tracy Finnerty,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
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