Protyre Autocare - Bristol Church Road Reviews 

1,485
•
TrustScore 4.5 out of 5

4.7

27 - 31 Church Road, Lawrence Hill, BS5 9JJ Bristol, Bristol, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Short notice tyre change - I turned up without an appointment, and Protyre were able to sort me out in a couple of hours. Dave was really helpful and got it sorted before I needed to be somewhere else... See more

Company replied

Rated 5 out of 5 stars

They always seem very busy but I had a booked appointment. They started within 10 mins of the time which is great for an appointment nearing the end of the day .I had my 2 tyres and tracking within 30... See more

Company replied

Rated 5 out of 5 stars

Took my car to Protyre, after receiving a couple of thousand pound bill from main dealer for my wheel alignment issue, the fitter at Protyre resolved it in 15 minutes for a £95.00 bill, many thanks, c... See more

Company replied

Rated 5 out of 5 stars

Had a problem with a screen message referring to 'Wheel sensors not detected ' on my Ford Fiesta 1.0 ecoboost. Tried to reset myself, but still showing the information. Went to Church Road branch in B... See more

Company replied


Company details

  1. Tire Shop
  2. also in
  3. Brake Shop
  4. Car Battery Store
  5. Car Inspection Station
  6. Car Service
  7. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 27 - 31 Church Road, Lawrence Hill, BS5 9JJ, Bristol, Bristol, United Kingdom

  • 0117 9540123

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,485)

33,081 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful and reliable company

Helpful and reliable company. Pleasant people. I would recommend to others.

November 2, 2026
Protyre Autocare - Bristol Church Road logo

Reply from Protyre Autocare - Bristol Church Road

Hello Sam,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great servis

Super servis

November 2, 2026
Protyre Autocare - Bristol Church Road logo

Reply from Protyre Autocare - Bristol Church Road

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Competitively priced and on time

They always seem very busy but I had a booked appointment. They started within 10 mins of the time which is great for an appointment nearing the end of the day .I had my 2 tyres and tracking within 30 mins and was on my way. When I ran before hand to discuss tyres,at the conclusion of our conversation the person suggested ordering online (although he was happy to order the my selection for me)as there was a discount available with online orders. Job done!whilst I was there they were having problems with a part not being delivered and a customer waiting . To get the lady away they collected the part and fitted it that afternoon so she would not be further inconvenienced over the weekend.

October 23, 2026
Protyre Autocare - Bristol Church Road logo

Reply from Protyre Autocare - Bristol Church Road

Hello Customer,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Short notice tyre change

Short notice tyre change - I turned up without an appointment, and Protyre were able to sort me out in a couple of hours. Dave was really helpful and got it sorted before I needed to be somewhere else.

October 24, 2026
Protyre Autocare - Bristol Church Road logo

Reply from Protyre Autocare - Bristol Church Road

Dear Customer,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers. We are delighted to hear that we could accommodate you without an appointment and get you back on the road quickly so you could make your next commitment. It is wonderful to know that our team member at our Bristol Church Road branch was so helpful in resolving this for you in a timely manner.

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care - protyre.

Rated 5 out of 5 stars

A well run and efficient experience

A well run and efficient experience. Dave and team were great at accommodating my needs. As Schwarzenegger said, “I’ll be back”

October 28, 2026
Protyre Autocare - Bristol Church Road logo

Reply from Protyre Autocare - Bristol Church Road

Hello Alistair​,

We would like to thank you for sharing your feedback regarding the service you received at our Bristol branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great as always

I can't fault this garage. They're always friendly and get the job done quickly.

October 28, 2026
Protyre Autocare - Bristol Church Road logo

Reply from Protyre Autocare - Bristol Church Road

Hello Luke,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars
Protyre Autocare - Bristol Church Road logo

Reply from Protyre Autocare - Bristol Church Road

Hello Robert,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Took my car to Protyre

Took my car to Protyre, after receiving a couple of thousand pound bill from main dealer for my wheel alignment issue, the fitter at Protyre resolved it in 15 minutes for a £95.00 bill, many thanks, can't recommend them highly enough.

October 21, 2026
Protyre Autocare - Bristol Church Road logo

Reply from Protyre Autocare - Bristol Church Road

Hello Tony,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great experience

Great experience, friendly staff and alloy wheels not damaged following tyre changes.

October 21, 2026
Protyre Autocare - Bristol Church Road logo

Reply from Protyre Autocare - Bristol Church Road

Hello Mark​,

We would like to thank you for sharing your feedback regarding the service you received at our Bristol branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great service

Great service, easy to book online, order what you need and turn up at date and time job done. Informed of any issues found and asked about how to move forward.

October 19, 2026
Protyre Autocare - Bristol Church Road logo

Reply from Protyre Autocare - Bristol Church Road

Hello Customer,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 1 out of 5 stars

Use in an emergency only.

Use in an emergency only.

While the staff were friendly and helpful, the work they did has caused more problems.

Windscreen washer jets
- Wrong tubing used
- Lost cap to fluid reservoir
- Wired wrong way around

AC regas
- Lasted less than 6 months as they apparrantly didn't check why it needed regassing.

December 22, 2025
Protyre Autocare - Bristol Church Road logo

Reply from Protyre Autocare - Bristol Church Road

Dear Vicki,

Thank you for bringing this to our attention.

We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars
Protyre Autocare - Bristol Church Road logo

Reply from Protyre Autocare - Bristol Church Road

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Absolutely 1st Class Service

Absolutely 1st Class Service - All Round - from initially getting tyres checked - to being recommended which tyres to purchase for my estimated mileage - went home to order them online - however website let side down a little as the Size I needed wasn't mentioned at all so I ended up ordering the incorrect size - an error which was swiftly picked up by the Fitter & the Manager & a reorder had to take place. No stress - I returned & Tyres were fitted - rear ones checked for their safety - absolute wonderful service - as always - Waiting Area was clean & tidy, Staff were knowledgeable & friendly - been using ProTyres for many years - cannot recommend them highly enough - Thank you

October 7, 2026
Protyre Autocare - Bristol Church Road logo

Reply from Protyre Autocare - Bristol Church Road

Hello Sharon,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

I have been a customer with them for a…

I have been a customer with them for a long time by now and I can say that as of the publishing of this review I have never really had an issue with them.

Very honest and trustworthy garage and even when I use to give them a Ford KA which looked like roadkill they still gave a truthful feedback on it and passed the MOT if it is was still roadworthy.

June 8, 2026
Protyre Autocare - Bristol Church Road logo

Reply from Protyre Autocare - Bristol Church Road

Hello Richard,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Thanks, good advice!

Thanks Ricardo for helping me go for tyres that suited our annual mileage. I needed an unusual size and wanted all season, and had to order through Black circles. Worked well.

September 28, 2026
Protyre Autocare - Bristol Church Road logo

Reply from Protyre Autocare - Bristol Church Road

Hello Mike,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Punctured tyre

Staff are always very helpful
Got me out of a sticky situation on my way home and fully sorted the issue the next day.

September 25, 2026
Protyre Autocare - Bristol Church Road logo

Reply from Protyre Autocare - Bristol Church Road

Hello Mrs Weston,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Quick service and friendly staff

The Staff very welcoming and answered any questions I had. The service was Quick and was away within the hour. Can't fault them.

September 26, 2026
Protyre Autocare - Bristol Church Road logo

Reply from Protyre Autocare - Bristol Church Road

Hello Sarah​,

We would like to thank you for sharing your feedback regarding the service you received at our Bristol branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Nice and easy tyre change!

Booked for rear tyre change through Blackcircles. Job was done okay, they even did a few checks on the breaks and informed me what work I might need doing (thanks!) as well as some advice on my spare. Friendly chaps, would recommend.

September 23, 2026
Protyre Autocare - Bristol Church Road logo

Reply from Protyre Autocare - Bristol Church Road

Hello Stoyan,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Friendly staff

Friendly staff, who looked after my wheels and I was able to watch and inspect the car

September 23, 2026
Protyre Autocare - Bristol Church Road logo

Reply from Protyre Autocare - Bristol Church Road

Hello Marc​,

We would like to thank you for sharing your feedback regarding the service you received at our Bristol branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look