The team were very helpful and upfront regarding new problems that they found, and then showed me. We were notified about how long the work going to take, allowing us to go and do other things, and wa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a tyre online and got an appointment for the following afternoon, I arrived for my appointment but unfortunately my tyre hadn't arrived. I sat watching TV and drinking free coffee waiting fo... See more
Company replied
My car had its MOT and needed new tyres, which were booked in to do a couple of days later. As always everyone is friendly and knowledgeable and always offer a variety of appointments. They always tel... See more
Company replied
I visited Protyre Fareham on 5th-6th October for an MOT and service and was very pleased with the experience. Jason was friendly and kept me updated throughout, so I always knew where things stood... See more
Company replied
Company details
About Protyre Autocare - Fareham Russel Place
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Russell Place, Fareham, PO16 7SE, Fareham, Hampshire, United Kingdom
- 01329 220743
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service provided at a very…
Excellent service provided at a very good price two tyres and free wheel alignment check all within 45 mins well recommended
August 25, 2026
Reply from Protyre Autocare - Fareham Russel Place
Dear Phillip,
Thank you for sharing your feedback regarding the excellent service you received from our team at our Fareham Russel Place branch.
We are delighted to hear that we were able to provide you with a positive experience and a very good price for your new tyres and wheel alignment check.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Reply from Protyre Autocare - Fareham Russel Place
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Fareham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Really helpful and efficient
Really helpful and efficient. Very friendly staff, would definitely use again. Thanks very much!
August 31, 2026
Reply from Protyre Autocare - Fareham Russel Place
Hello Ellis,
We would like to thank you for sharing your feedback regarding the service you received at our Fareham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
The staff were very helpful and…
The staff were very helpful and professional in carrying out my MOT as well as being very reasonable on price
August 21, 2026
Reply from Protyre Autocare - Fareham Russel Place
Hello Timothy,
We would like to thank you for sharing your feedback regarding the service you received at our Fareham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Been using Protyre for years
Been using Protyre for years, always a good service, with polite staff.
August 24, 2026
Reply from Protyre Autocare - Fareham Russel Place
Hello Alan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Fareham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I booked in an air conditioner re-gas…
I booked in an air conditioner re-gas and a MOT, there was confusion over the time(as l booked them together and was told when l arrived they are 3 hours apart) not happy as I’m sure you can understand.
I then said ok, with this my car was taken to get re-gassed and then told sorry forgot the the machine wasn’t working the last couple of weeks (Why book it in then).
So overall, not a great experience as advertised, I’m now wondering if l should take my business elsewhere, we have 4 cars in the family that come here and get MOTs and service.
August 17, 2026
Reply from Protyre Autocare - Fareham Russel Place
Dear David,
Thank you for your feedback . We are sorry to hear that your recent visit to our Fareham Russel Place branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Always have good service and everything…
Always have good service and everything explained.
August 19, 2026
Reply from Protyre Autocare - Fareham Russel Place
Hello Janet,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Fareham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service and a great price!
I spent some time price checking where I could get my car air con re gassed and not only was Protyre Autocare the cheapest, they also had 25% off.
The engineer on the day was really friendly and engaging.
I’ve not used this garage before but I would definitely go back again.
August 19, 2026
Reply from Protyre Autocare - Fareham Russel Place
Hello Nikki,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Fareham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Service as expected
Dropped off car at allotted time, disappeared for a bit and was contacted when ready. No issues.
August 19, 2026
Reply from Protyre Autocare - Fareham Russel Place
Hello,
We're glad to hear your car service was straightforward and efficient. We appreciate you choosing us and sharing your positive experience.
Best regards,
Eddie
Customer Care - Protyre
That great but I am deaf need text if…
That great but I am deaf need text if problem and or email need help ..
Alway face to face in garage
Thank you kind
August 19, 2026
Reply from Protyre Autocare - Fareham Russel Place
Hello Paul,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Fareham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Friendly team despite resource issues
Friendly team despite resource issues. Goodcustomer service
August 19, 2026
Reply from Protyre Autocare - Fareham Russel Place
Hello Joseph,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Fareham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Fareham Russel Place
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Fareham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
All done on time
August 11, 2026
Reply from Protyre Autocare - Fareham Russel Place
Hello Mr Springhall,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Fareham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Fareham Russel Place
Hello Jennifer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Fareham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Amazing service at a brilliant price
Amazing service at a brilliant price. I always shop around but 9/10 times Protyre come up on top anyway!
August 14, 2026
Reply from Protyre Autocare - Fareham Russel Place
Hello Sean and Tina,
We would like to thank you for sharing your feedback regarding the service you received at our Fareham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very helpful staff on site
Very helpful staff on site, quick turnaround too. I would recommend Jason and the team.
August 12, 2026
Reply from Protyre Autocare - Fareham Russel Place
Hello Sue,
We would like to thank you for sharing your feedback regarding the service you received at our Fareham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Fareham Russel Place
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Fareham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I always go to Protyre in Fareham as…
I always go to Protyre in Fareham as they are a very helpful and polite team. I have always been satisfied with the service they provide and never had any reason to complain. They are very competitive regarding price, too.
August 10, 2026
Reply from Protyre Autocare - Fareham Russel Place
Hello Glyn,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Fareham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
A job well done
A job well done. Regassed my Aircon on my Jaguar. Took about an hour. Now I am cool; shame I cannot move my TV to the car. I could sit in comfort then. lol
Thank you, Protyre staff. Very satisfied customer. Will definitely use again.
August 5, 2026
Reply from Protyre Autocare - Fareham Russel Place
Hello David,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Fareham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.