Booked online, this is a garage I used when running my own car many years ago before bing spoiled with a company motor - now serving my daughters car and can safely say the service and friendly staff... See more
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Easy to book an appointment online. Also helpful when I phoned to see if they could help with a particular car issue. Friendly and polite. No nonsense. Rang promptly to say when my car was ready. No u... See more
Company replied
Needed to regas our air con, used a groupon code. Very efficient procedure, we arrived 15 minutes early for our appointment, staff got straight on with the job. We were out within the hour, nice cold... See more
Company replied
Needed an Air-Con clean and Re-Gas. The booking process was easy and the price was competitive. Plus the depot isn't too far for me to travel to. A friendly welcome at the Service Desk, the car was... See more
Company replied
Company details
About Protyre Autocare - Ipswich
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
8-10 Britannia Road, Ipswich, IP4 4PE, Ipswich, Suffolk, United Kingdom
- 01473 723325
4.6
Excellent
1K reviews
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Great experience at Protyre Ipswich
Great experience at Protyre Ipswich! The staff were knowledgeable, friendly, and efficient. Highly recommend!
July 25, 2025
Unprompted review
Battery replacement done quickly
Battery replacement done quickly. Just think that workers should have knowledge about start/stop types as they can be tricky if installed wrong way, thanks
July 30, 2025
Competitively Priced
Service was prompt, punctual and competitively priced.
Fitting had been booked a few days earlier and tires were ready and waiting to go on my car. The fitters got to work shortly after I arrived and when completed wheel nuts were carefully torqued.
July 23, 2025
quick service
July 25, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Protyre Autocare - Ipswich
Hello Mr Gilbert,
We would like to thank you for sharing your feedback regarding the service you received at our Ipswich branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care - Protyre
Had motorcycle tyres supplied and…
Had motorcycle tyres supplied and fitted before , always had good service
July 21, 2025
Reply from Protyre Autocare - Ipswich
Hello Robin,
We would like to thank you for sharing your feedback regarding the service you received at our Ipswich branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care - Protyre
Tyre was fixed on the time they booked it. Also got an advisory on my break pads, that I wouldn't of known,, great service
Got my tyre fixed the same day,,, quick and efficient,,,,
July 18, 2025
Reply from Protyre Autocare - Ipswich
Hello Scott,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ipswich branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care - Protyre
Value & expertise
Value & expertise
Job took exactly the time they informed me it would
July 9, 2025
Confidence is everything!!
Overall service not bad, however, customer service was extremely poor. Very little explanation to questions asked and very little patience with customers.
I’m not entirely convinced I received the service I paid for as brakes still feel exactly the same after brake fluid change?
July 4, 2025
Reply from Protyre Autocare - Ipswich
Dear Customer,
Thank you for taking the time to raise your concerns.
Customer service is important to us and we always try to make sure that it is at the best that it can be for all our customers, therefore we have brought this to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further with you.
Kindest regards,
Georgia
Customer Care - Protyre
My first time at this Protyre location
My first time at this Protyre location. Everything was done right. The car was taken in to be worked on straight away, the staff were very professional and efficient. I was shown my tyre wear and tracking details and given the option of whether I wanted my my tracking done at the same time (which I did as it was out of line). Very happy with the service I received. I would happily use them again.
June 30, 2025
Ease of dropping off and leaving car…
Ease of dropping off and leaving car accessible after closing to collect. Car left clean. Only reason not given 5 stars is whoever called me to confirm was very abrupt and told me I'd have to be earlier than the booking time
July 2, 2025
Great service 👍🏻
June 30, 2025
Good service
Got in the same day for an air con refill. Booked online and got a discount too! Handy as it was local to me.
Very professional and helpful. Air con in the waiting room too which was great as it was a hot day. Would recommend. Thanks!
June 25, 2025
Reply from Protyre Autocare - Ipswich
Hello Sara,
We're happy to hear that you had a positive experience with your air con refill. It's great you were able to book online and appreciate the discount. We're glad our service was both professional and convenient for you, and that you were comfortable in our waiting room. Thanks for recommending us!
Best regards,
Eddie
Customer Care - Protyre
They were ready for my appointment with…
They were ready for my appointment with no waiting time and rear tyre was fitted quite quickly whilst I was able to wait in the air conditioned waiting area.
They also advised on further repair work required.
June 21, 2025
Reply from Protyre Autocare - Ipswich
Hello Neil,
We're happy to hear that you experienced prompt service and a comfortable waiting area during your tyre fitting. We appreciate you mentioning the advice on additional repairs. Thank you for your positive feedback!
Best regards,
Eddie
Customer Care - Protyre
this was the best service ever
this was the best service ever , amazing people , very good and fast service, very clear
June 18, 2025
Fitted us in at very short notice and…
Fitted us in at very short notice and excellent service. Thank you!
June 9, 2025
Second MOT fail for ‘rust’ issues
Second MOT fail for ‘rust’ issues.
High turnover of staff give an indication of how this once good garage has lost its way. Never again boys. Good luck.
June 16, 2025
Reply from Protyre Autocare - Ipswich
Dear Customer,
Thank you for taking the time to raise your concerns. We are sorry to hear that you are not happy with the outcome of your recent visit to our Ipswich branch.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Went to get 4 new tyres
Went to get 4 new tyres. Process was quick. Didn't get ripped off like did at Kwikfit.
June 11, 2025
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