friendly reception by the Manager - quickly attended to - says no fault with my tracking - so will refund the charge - cant say fairer than that
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I had a puncture on another car so took the wheel down asked if they could fix it and I’d call back, they said if you’ve got 10 minutes I’ll do it now for you, which was a big help. Much obliged che... See more
Would normally be a 5 star but when I called in this morning to book in our other car for a service I was told that when the tracking was done it’s not correct due to a fault on your equipment T... See more
First off - it was an easy walk to the tyre centre. The staff were friendly and extremely helpful - especially when trying to find a better deal for me and the correct tyre. Would highly recommend!
Company replied
Company details
About Protyre Autocare - New Mills
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Buxton Road 109, SK22 3JT, New Mills, England, United Kingdom
- 01663 889230
4.8
Excellent
684 reviews
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Reply from Protyre Autocare - New Mills
Hello Louise,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Friendly, helpful service
Friendly helpful service and they were able to repair my tyre the next day, and it was reasonably priced.
September 26, 2025
Reply from Protyre Autocare - New Mills
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our New Mills branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - New Mills
Dear Mr Allmark
We're happy to hear that you had a very good experience at our New Mills branch .
Thank you for recommending us; we appreciate it!
We will look forward to welcoming you again in the future
Kind regards
Kayliegh
Customer Care - Protyre
My car was serviced at a main retailer…
My car was serviced at a main retailer but the brakes were still making a noise so I took the car to Protyre. The customer service there was second to none. Luke was brilliant. The brakes thoroughly examined and brake pads replaced all in the same day. It would appear that the brakes were not examined at the main retailer.
September 22, 2025
Reply from Protyre Autocare - New Mills
Dear D Woods,
We're happy to hear that you received excellent customer service at our New Mills branch.
It's great to know that we could thoroughly examine your brakes and replace the pads on the same day, especially after your experience elsewhere. We appreciate your positive feedback.
We will look forward to welcoming you again in the future
Kind regards
Kayliegh
Customer Care - Protyre
Excellent service from Protyre
Excellent service from Protyre. Mare than happy to use them again
September 22, 2025
Reply from Protyre Autocare - New Mills
Hello Robert,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Speed, Quality, and Transparency
I had 2 rather urgent problems with my car about 3 weeks apart and the centre resolved both issues with incredible professionalism, speed, and most importantly quality. They were extremely transparent from the beginning on the time frames (both only took 1 day), and the price with labour included leaving no hidden costs. The second visit, I requested 3 MOT failures to be fixed and they recommended fixing the advisories too, being completely transparent that I may even fail again on the advisories if they were not resolved too. This led to around 7 problems which all needed completing. Sadly they missed one, however, they were incredibly apologetic and due to my rather unusual distance from the centre they got me an appointment at a more convenient location within the next day to solve the problem. The customer service and product quality I cannot fault at all, it is by far the best garage I have used.
September 18, 2025
Unprompted review
Great service
Great service. They got me booked in straight away when I had a flat tyre. Thank you
September 17, 2025
Reply from Protyre Autocare - New Mills
Hello Kerry,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Friendly, efficient and responsive. Saved the day!
Very friendly, efficient and responsive service. I was about to head off on a two hour drive to see family when I noticed my tyre was going flat. I didn’t want to miss out but it wasn’t safe to drive. Protyre sorted it quickly and I was on my way!
September 17, 2025
Courtesies service and efficient work
September 12, 2025
Quick and efficient and not pushy
September 10, 2025
The team are always super helpful and…
The team are always super helpful and friendly and always willing to go out of their way to make you feel happy with their service, highly recommend!
July 30, 2025
Reply from Protyre Autocare - New Mills
Hello Louise,
We would like to thank you for sharing your feedback regarding the service you received at our New Mills branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Ask them to check your tyre pressures when finished
They did my tracking front and back, swapped front tyres to back and put on new ones at the front. That was all done well and promptly. However, they never checked the tyre pressures and all 4 tyres have widely differing pressures - from 32 to 38.
September 3, 2025
The service was polite and swift
The service was polite and swift. I hadn’t made an appointment yet they fit in a repair for me in short order. The re branded premises looks great and reception area and toilet were clean and very tidy.
September 3, 2025
Protyre New Milton
Protyre New Milton - late in the afternoon with a leak on one of my Range Rover tyres. Fitted me in and did a professional job with a friendly attitude. Recommended
September 2, 2025
Unprompted review
The team at new mills delivered an excellent service to my car requirements in the estimate time spans ! I will be using them again for my vehicle needs !
Goods and service supplied by Nee Mills team excellent !
September 1, 2025
Helpful friendly and good price for new…
Helpful friendly and good price for new tyre.
August 20, 2025
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