Update: I have received the service check sheet and spoke to the branch manager who confirmed all work was carried out in accordance with the service level booked. Thank you for your call and clarifi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent communication following a web purchase of 4 tyres at a very competitive price. Phoned me to offer an earlier fitting slot which was convenient. Tyres were fitted quickly and professionally.... See more
Company replied
Tony & his team are fantastic as always. He is not always able to get my brand tyre in however gets us in promptly to fit and does a complimentary health check. Staff are knowledgeable, frie... See more
Company replied
Easy of booking and paying on-line. Cheaper than ATS and Kwik-Fit even without an additional discount. Air conditioning recharged quickly and efficiently, all round good service. Also recently had... See more
Company details
About Protyre Autocare - Newport Gwent
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
449 Corporation Road, Newport, NP19 0HE, Newport, Gwent, United Kingdom
- 01633 279300
4.9
Excellent
722 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Web tyre purchase
Excellent communication following a web purchase of 4 tyres at a very competitive price. Phoned me to offer an earlier fitting slot which was convenient. Tyres were fitted quickly and professionally. I would recommend them.
November 4, 2026
Reply from Protyre Autocare - Newport Gwent
Hello Robin,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Newport Gwent branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Service 16.10.26 - no service report issued
Update: I have received the service check sheet and spoke to the branch manager who confirmed all work was carried out in accordance with the service level booked. Thank you for your call and clarification, much appreciated.
Many thanks.
October 16, 2026
Reply from Protyre Autocare - Newport Gwent
Dear Emil,
Thank you for your feedback.
We have just emailed this invoice over, please let us know if you have any trouble - we do advise to always check your spam folder, just in case.
For any further assistance, please do not hesitate to contact us again.
Kind regards,
Kayleigh
Contact Centre Advisor
Car booked in for mot
Friendly staff very helpful
Clean environment and great value on 2 tyres to get through MOT..
October 21, 2026
Reply from Protyre Autocare - Newport Gwent
Hello Brian,
We would like to thank you for sharing your feedback regarding the service you received at our Newport Gwent branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Highly appreciated
Customer service communication was instant after online buying of the service was completed. The service at the centre was excellent and completed on time without any issues. The staff were polite and welcoming. The three monthly instalments payment schedule for the service was highly appreciated.
October 14, 2026
Reply from Protyre Autocare - Newport Gwent
Hello Harry,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Newport Gwent branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service
Easy to arrange appointment. Tracking was completed quickly. Staff were very friendly and helpful.
October 14, 2026
Reply from Protyre Autocare - Newport Gwent
Hello Mr Hawrot,
We would like to thank you for sharing your feedback regarding the service you received at our Newport Gwent branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Superb service given by Newport branch…
Superb service given by Newport branch on every visit
Very professional , friendly and polite staff 👍
October 5, 2026
Reply from Protyre Autocare - Newport Gwent
Hello Ashley,
We would like to thank you for sharing your feedback regarding the service you received at our Newport Gwent branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent straightforward efficient…
Excellent straightforward efficient tyre replacement
October 5, 2026
Reply from Protyre Autocare - Newport Gwent
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Newport Gwent branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Newport Gwent
Hello John,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Newport Gwent branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Newport Gwent
Hello Stephen,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Newport Gwent branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Tony the Tiger!
Tony & his team are fantastic as always.
He is not always able to get my brand tyre in however gets us in promptly to fit and does a complimentary health check.
Staff are knowledgeable, friendly and always on hand.
Service is second to none.
Whether it's new tyres or service these guys are def worth the visit!
September 28, 2026
Reply from Protyre Autocare - Newport Gwent
Hello Mark,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Newport Gwent branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Newport Gwent
Hello My Lloyd,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Newport Gwent branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Incredibly service
The two gentlemen were incredibly cooperative, helpful, efficient and customer-oriented.
My booking was scheduled for 3:30pm, but I arrived much earlier than expected. They kindly accommodated me and arranged for the tyre replacement to be completed ahead of schedule.
Additionally, they were willing to provide a hard copy of the invoice upon request, a level of customer care that is becoming increasingly rare.
Overall, it was a fantastic experience with excellent customer service. I am very happy with the service provided.
September 11, 2026
Reply from Protyre Autocare - Newport Gwent
Hello Mr Tang,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Newport Gwent branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great price even for premium tyres
Great price even for premium tyres. Knowledgeable staff. Efficient service.
September 16, 2026
Reply from Protyre Autocare - Newport Gwent
Hello Mr Savidge,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Newport Gwent branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Newport Gwent
Hello Emma,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Newport Gwent branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Newport Gwent
Hello Denise,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Newport Gwent branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Newport Gwent
Hello Jones,
Thank you very much for leaving us this 5-star review.
We always try to ensure our customer service is the best it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at Newport Gwent.
We appreciate your business and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Newport Gwent
Hello Julia,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Newport Gwent branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent customer service
Excellent customer service
Excellent knowledge of a range of tyres
Fairly priced
August 12, 2026
Reply from Protyre Autocare - Newport Gwent
Hello Rhys,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Newport Gwent branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
4 Michelin Cross Climate 3
Close to home, fitted & balanced 4 tyres in a timely manner
August 10, 2026
Reply from Protyre Autocare - Newport Gwent
Hello Mr Nicholls,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Newport Gwent branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service throughout on my…
Excellent service throughout on my recent Battery replacement,can’t fault the service I received and excellent staff they went above and beyond to assist me.
July 29, 2026
Reply from Protyre Autocare - Newport Gwent
Hello Darren,
We would like to thank you for sharing your feedback regarding the service you received at our Newport Gwent branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.