We have used Harold’s tyres on numerous occasions in the past 12 months for a variety of services on our 2 cars including MOT, brake replacement, tyres including an emergency puncture repair. On each... See more
Location
Switch locationUnit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL Penrith, Cumbria, GB
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See what reviewers are saying
I have visited Harold’s Tyres at Penrith numerous times, before and after pro tyre took over. I am usually sceptical of Big brands taken over family businesses but the level of service and care at Pro... See more
Company replied
Very helpful to be able to select the tyres you want from the wide range available on the Protyre web site, and make an appointment for them to be fitted. Then on arrival, the car was immediately ta... See more
Company replied
Wow what brilliant service … Stressed as only halfway back to Scotland and got a screw embedded .. Friendly and reassuring .. We had a key and phone charger which involved a lot of humour and a m... See more
Company replied
Company details
About Protyre Autocare - Penrith
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL, Penrith, Cumbria, United Kingdom
- 01768 864361
4.6
Excellent
1K reviews
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We have used Harold’s tyres on numerous…
We have used Harold’s tyres on numerous occasions in the past 12 months for a variety of services on our 2 cars including MOT, brake replacement, tyres including an emergency puncture repair. On each occasion the staff have been friendly and extremely helpful. The service has been first class and their prices are most competitive.
July 16, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
ten out of ten!
July 15, 2026
Reply from Protyre Autocare - Penrith
Hello Bianca,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
So easy to book in online
So easy to book in online, and very prompt once you arrive for your time slot. The staff are great and friendly
July 13, 2026
Reply from Protyre Autocare - Penrith
Hello Tez,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very efficient service
Very efficient service, prices very reasonable . I would highly recommend
July 13, 2026
Reply from Protyre Autocare - Penrith
Hello Siobhan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Penrith
Hello Sally,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Penrith
Hello Mr Joyce,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Penrith
Hello Theresa,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Best service
Very helpful to be able to select the tyres you want from the wide range available on the Protyre web site, and make an appointment for them to be fitted. Then on arrival, the car was immediately taken in. All done in 30 minutes and no waiting. Could not be better.
July 8, 2026
Reply from Protyre Autocare - Penrith
Hello Mr Wanless,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Penrith
Hello Jean,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I have visited Harold’s Tyres at…
I have visited Harold’s Tyres at Penrith numerous times, before and after pro tyre took over. I am usually sceptical of Big brands taken over family businesses but the level of service and care at Protyre in Penrith has been great. I think their best feature is the easy to use booking system online. I recently went for an air-conditioning re-gas and could’ve had it done the same day. I’ve had tires put on there MOT is completed and little bit of work I would recommend them.
June 29, 2026
Reply from Protyre Autocare - Penrith
Hello John,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very friendly staff
Very friendly staff. No long waiting times. Car was ready to collect at the time I was advised.
June 22, 2026
Reply from Protyre Autocare - Penrith
Hello Mrs Impey,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Penrith
Hello Valley,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
They got the job done in a timely…
They got the job done in a timely manner, were informative and provided additional assistance that hadn’t been sought. I would happily use them again.
June 17, 2026
Brilliant
Wow what brilliant service …
Stressed as only halfway back to Scotland and got a screw embedded ..
Friendly and reassuring ..
We had a key and phone charger which involved a lot of humour and a mutual solution..
Good luck with the new arrival
xx
June 13, 2026
Unprompted review
Reply from Protyre Autocare - Penrith
Hello Wendy,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The staff are friendly and they provide…
The staff are friendly and they provide an excellent service. I have used them for 6 years
June 11, 2026
Reply from Protyre Autocare - Penrith
Hello Mr Campbell,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Penrith
Hello Paul,
We are so pleased you found our air con regas a straightforward process. Thank you!
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Penrith
Hello Norman,
Thank you for your 5-star review! We are delighted you were happy with our professional service.
Best regards,
Eddie
Customer Care - Protyre
So following on from last weeks issue
So following on from last weeks issue, you'll note the very prompt and seemingly interested reply from the brand.
However, over a week after a promise that the Area Manager would be in contact.....nothing.
They don't care how their branches operate as long as they scam customers.
Says it all.
June 11, 2026
Unprompted review
Reply from Protyre Autocare - Penrith
Dear David Halley,
Thank you for leaving us another review.
We can see from our records that this matter had been raised with the Area Manager, he is currently investigating with the centre and will be in touch with you in due course.
Kind regards,
Eddie
Customer Care - Protyre
Easy to book in
Easy to book in, very friendly staff and very helpful too. A good service all round, I would highly recommend them
June 8, 2026
Reply from Protyre Autocare - Penrith
Hello Alison,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very efficient
Very efficient, friendly staff. Also pointed out an engine problem that was not related to the MOT.
June 5, 2026
Reply from Protyre Autocare - Penrith
Hello Steve,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
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