Friendly receptionist and work carried out as instructed. Took a bit longer than usual but understood only one team member working that day with heavy workload. Was accepting of this and hope others w... See more
Location
Switch locationUnit 1-2 Alder Hills Trading P, Barter Road, BH12 4BJ Poole, Dorset, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Solved my problem there and then. Matching my previous price for 2 tyres and fitted them. Allowing me reduced downtime and the ability to earn money. Extremely helpful chap in the office.
Company replied
Plenty of parking space on arrival. Greeted by a happy friendly team. Customer service is fantastic overall MOT done really quick I try and use Alder Hills centre for my MOT’s It is definitel... See more
Company replied
A kind gentleman guided me to where i should park my car and to see the reception staff. Very friendly " lady" at reception was extremely attentive and helpful. A very happy nice attitude. Car MOT wa... See more
Company replied
Company details
About Protyre Autocare - Poole Barter Road
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 1-2 Alder Hills Trading P, Barter Road, BH12 4BJ, Poole, Dorset, United Kingdom
- 01202 722433
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to book on line
Easy to book on line.
Work done on time. Free coffee in waiting room.
Happy with the new Pirelli Tyres
Good offer with £40 off set of four.
The only down side - it would have been helpful to know a reset of the low pressure tyre warning would be needed.
It would have been even better if this had this been done when the tyres were fitted.
January 12, 2026
Reply from Protyre Autocare - Poole Barter Road
Dear Mr Allen,
We're glad you found the online booking easy and appreciated the timely service, coffee, and tyre offer at our Poole Barter Road branch.
We appreciate your feedback regarding the tyre pressure warning reset.
We'll review our process to ensure customers are informed about this in the future.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
Ran to time, friendly
I just had my car MoT'd at Protyre in Poole. Friendly staff, comfortable waiting area, MoT done on time.
January 9, 2026
I usually use Protyre at Alder Hills…
I usually use Protyre at Alder Hills for my MOT, Service and other repairs. The staff are always friendly and helpful. On occasion they have also brought my car to my home if I have been unable to collect it. On 2 January I waited for my car to have its MOT and was able to watch the process live on their screen in the waiting area which was really good. I am glad to say that it passed.
January 2, 2026
Great customer experience and they’re…
Great customer experience and they’re my go to guys for getting my tyres done.
January 7, 2026
Booked in online for 11.00 on Tuesday
Booked in online for 11.00 on Tuesday, arrived and told tyres wouldn't be there for a couple if hours.
Booked in for next day at 11.00, tyres weren't fitted until 12.45
December 30, 2025
Reply from Protyre Autocare - Poole Barter Road
Dear Mr Clarke,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Tyre replacement…
The guys at Protyre Autocare are greatthey are effecient and very proffessional.
December 31, 2025
Reply from Protyre Autocare - Poole Barter Road
Dear John Mitchley,
We're happy to hear that you found our team at our Poole Barter Road efficient and professional.
Thank you for sharing your positive experience with us.
we appreciate your feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
I always use Protyre Alder hills…
I always use Protyre Alder hills Parkstone, they have been brillant from day one, and more trusting then the garage I purchased my car from. They are very open about their prices and if you don’t understand something they are willing to explain
November 12, 2025
The staff
The staff, Jordan and Jack, did an excellent job in sorting out the issue with the tyres on my Touareg. Well done.
December 17, 2025
Jack at Protyre
I have been assisted by Jack every time I’ve been in over the last month or so and every time I’ve come in, he has been welcoming, kind and so helpful.
I have been dealing with car troubles for over a year now and Jack has helped me to get everything dealt with in just under a month. I couldn’t be more grateful for his attentiveness and efficiency in ensuring the smoothest process for me.
Thank you very much :)
December 13, 2025
Unprompted review
Quick efficient and easy to deal with
Quick efficient and easy to deal with. I’ve used them for MOTs and tyres.
December 15, 2025
Their technicians did what they said on…
Their technicians did what they said on the tin ! Tyres fitted and job completed quickly.
December 15, 2025
Protyre fitted me in super fast to…
Protyre fitted me in super fast to repair a slow puncture. Very grateful. Thank you
December 3, 2025
Puncture
Got a puncture at the end of the day today drove down with no notice, they had a new tyre on the van within the hour.
Friendliest guys in there super helpful and sorted me a good price would highly recommend to anyone needing any of there services.
December 11, 2025
Unprompted review
Reply from Protyre Autocare - Poole Barter Road
Hello Nick,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Poole Barter Road
Hello Mrs Green,
We appreciate you taking the time to leave us this wonderful review! We're so glad to hear that our team in centre was helpful and efficient for you.
Best regards,
Eddie
Customer Care - Protyre
Great!
Really friendly and helpful staff and great work done! I used the online booking which was really easy. Thanks!
December 10, 2025
Reply from Protyre Autocare - Poole Barter Road
Hello Meg,
We would like to thank you for sharing your feedback regarding the service you received at our Poole branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Racing though 10mph car park.
Just seen protyres van racing at great speed in a 10mph van in Wessex Ind EST going to Macdonald's. It's 9.15 am. Dangerous and bad attitude.
Just seen same van at 8.50am on his way to Macdonald's. Lot better driving.
December 8, 2025
Unprompted review
Reply from Protyre Autocare - Poole Barter Road
Dear John Tuson,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Very helpful staff which informed me of…
Very helpful staff which informed me of time taking to replace 2 tyres
Quick and efficient
December 5, 2025
Reply from Protyre Autocare - Poole Barter Road
Dear Mr Scholes,
We appreciate you sharing your feedback regarding the service you received at our Poole Barter Road branch.
We are delighted the team were helpful, quick, and efficient when replacing your tyres.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.