Protyre Autocare - Rhyl Reviews 

1,300
TrustScore 4.5 out of 5

4.6

Kinmel Park Industrial Estate, Royal Welch Ave, LL18 5TQ Rhyl, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

It’s always so easy to book and never a hassle getting work done. The team were very understanding and accommodating of last minute postponements. I never feel patronised or that I’m being misinformed... See more

Company replied

Rated 5 out of 5 stars

Really fell into this company this morning by accident. I am so glad I did. Had a totally flat Tyre and after pulling in was sorted almost immediately, great team, helpful staff. Very good prices. Wil... See more

Company replied

Rated 5 out of 5 stars

Easy to book online, knowledgeable staff, very pleased with the work undertaken. Have used Protyre Rhyl for tyres for a number of years and now will have my cars serviced there.

Company replied

Rated 5 out of 5 stars

Anthony,the Manager was amazing throughout the whole process from start to finish, together with Sam and Ben and Liam the engineers. The service was second to none and would highly recommend for profe... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Kinmel Park Industrial Estate, Royal Welch Ave, LL18 5TQ, Rhyl, United Kingdom

  • 01745 777000

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,300)

33,287 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to book online

Easy to book online, knowledgeable staff, very pleased with the work undertaken. Have used Protyre Rhyl for tyres for a number of years and now will have my cars serviced there.

September 4, 2026
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Hello Alec,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Really fell into this company this by accident.

Really fell into this company this morning by accident. I am so glad I did. Had a totally flat Tyre and after pulling in was sorted almost immediately, great team, helpful staff. Very good prices. Will travel from Llandudno again to come here. Thank you guys

September 3, 2026
Unprompted review
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Dear Mr Byrne,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.

We are pleased to know that we could assist you so quickly and efficiently.

we will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Rated 5 out of 5 stars

High quality service from a fabulous team

It’s always so easy to book and never a hassle getting work done. The team were very understanding and accommodating of last minute postponements. I never feel patronised or that I’m being misinformed, and everyone is friendly and respectful and seem to be genuinely happy to be working there. The service is professional from checking in at reception to handing back of the keys and I’m always confident that the work has been carried out to the highest standard. Overall a very positive environment and a committed and professional team. I wouldn’t trust my car with anyone else.

August 29, 2026
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Hello Claire,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Dear Customer,

Thank you very much for leaving us this 5-star review.

We always try to ensure our products and customer service are the best they can be for all our customers, and we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.

We appreciate your business and hope to see you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Rated 5 out of 5 stars

An excellent Service at a fair price

An excellent Service at a fair price, Can't really ask for more.

August 31, 2026
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Anthony,the Manager was amazing…

Anthony,the Manager was amazing throughout the whole process from start to finish, together with Sam and Ben and Liam the engineers. The service was second to none and would highly recommend for professionalism and cost.Mrs Roberts

August 24, 2026
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Hello Lisa,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great service

Great service, friendly staff, fast, efficient and detailed work carried out. Would highly recommend.

August 22, 2026
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Hello Lee,

We would like to thank you for sharing your feedback regarding the service you received at our Rhyl centre.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team in centre have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Great service by all

Great service by all, we'll done 👍🏻

August 26, 2026
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Hello John,

Thank you very much for leaving us this 5-star review.

We always try to ensure our products and customer service are the best they can be for all our customers, so we are delighted to hear that you are happy with the service you received from the team.

We appreciate your business and hope to see you again.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Easy to book MOT and pre pay on line

Easy to book MOT and pre pay on line.
Very slick and efficient set up with really friendly, knowledgeable and helpful staff. 5*

August 20, 2026
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Hello,

We would like to thank you for sharing your feedback regarding the service you received.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team at our Rhyl centre have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Using them second year in a row

Always a great experience, using them the second year in a row and find the service very reliable, so I trust the guys at this garage. Would definitely recommend! Always a fair price as well.

August 20, 2026
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Hello Oksana,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the reliable service you received from the team at Rhyl.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

I booked for an MOT.

I booked for an MOT.
Easy online booking system
Friendly and helpful staff
Competative price
Already recommended to friends and family

August 21, 2026
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Hello Nell,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Second Inspection at My Request

I am very satisfied with the service I received; the customer care was completely professional and fair.

This was the second time I had brought the car back regarding a previous issue that had not been resolved on the first occasion. This time, everything was explained to me in detail, including what was causing the issue and why. They also showed me photographs, which helped me fully understand the nature of the problem.

The issue is still present, but I now understand that it is not something that requires immediate attention. It is simply a minor, slightly annoying noise that has no significant technical implications.

The car was returned to me beautifully clean, and I am very grateful for all the help and assistance. The service was highly professional, and I would have no hesitation in recommending this excellent garage to others in the future.

August 19, 2026
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Hello Dr. Fél Tamás,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Friendly staff

Booked an MOT at Protyre Rhyl. Nice welcome on arrival with friendly and professional staff. Comfortable waiting area with free coffee, highly recommended.

August 22, 2026
Unprompted review
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Hello Nick,

Thank you for taking the time to share your positive feedback! We are delighted to hear that you experienced a nice welcome and found our team at Rhyl to be friendly and professional. We're also pleased you enjoyed our comfortable waiting area and complimentary coffee. We look forward to welcoming you again.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Hello Williams,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Professional

Professional, informative.

August 17, 2026
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Hello Mr Cummings,

Thank you for leaving us a 5-star review of your experience at our Rhyl centre. We;re delighted to hear that you found the team in centre professional and informative. Thank you for your custom.

Best regards,
Eddie
Customer Care - Protyre

Rated 1 out of 5 stars

Booked and paid on line - no tyres

Booked and paid on line, Camper van tyres, states on the tyre Camper.
Arrived , park there leave it with us, 7.9mt white camper, no issues raised.

Went for a walk , got a call, can’t fit your tyres we don’t have a bid enough jack 🤣🤣

Refund will be 24hrs.

Why sell camper tyres and why not make the assessment when they saw the big white clue in the car park 😉

Incompetent 👍🏻

August 20, 2026
Unprompted review
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Dear Mitch Finney, 

Thank you for bringing this to our attention. 

We can confirm that we have received you email regarding this matter and it has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you. 

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Excellent

Excellent, efficient service, start to finish. Friendly informative staff. Competitively priced.

August 19, 2026
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Hello Emma,

We would like to thank you for sharing your feedback regarding the service you received. We take customer service very seriously and want all of our customers to receive excellent service at all times, and we are delighted that the team at Rhyl has delivered this to you. Many thanks again for taking the time to provide us with such positive feedback!

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Prompt service

Prompt service
Friendly staff
Definitely recommend

August 19, 2026
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great service

Great service, made to feel welcome with free tea and coffee while we waited for our tyres to be fitted. Tyres were competitively priced and a great range to suit all budgets.

August 10, 2026
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Hello John,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Fast efficient

Fast efficient

August 12, 2026
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Hello Christina,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look