Great service from first contact by phone through to the tyres being fitted. Good price for the tyres. The only thing that prevented it being a 5 star review was the cleanliness of the waiting a... See more
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simple order process, immediate attention at the branch despite arriving 25mins early. Very helpful staff and a pleasure to deal with. Very competitive price
Company replied
The new manager handled the problem I had extremely well. His customer care attitude was brilliant….. His attitude is rarely seen today…. The problem was mine but he owned it!! 10/10 I’m so gla... See more
Company replied
Called in adhoc on a bank holiday Monday morning with a balding but not quite illegal front tyre, had a big journey coming up so just made an enquiry. After a quick chat and a quote, 25mins later on... See more
Company details
About Protyre Autocare - Thetford
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 4, Telford Way, IP241HU, Thetford, United Kingdom
- 01842 763663
4.6
Excellent
1K reviews
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Reply from Protyre Autocare - Thetford
Hello Stephen,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I have used thetford tyre and exhaust…
I have used thetford tyre and exhaust for around 20 years and when it changed to pro Tyre I was sceptical.... But ... Was actually really pleased and will continue going there 👍
September 17, 2025
Great service as always
Great service as always. Fast and professional. Great pricing.
September 12, 2025
Good service and range of tyres at…
Good service and range of tyres at reasonable prices
September 8, 2025
Reply from Protyre Autocare - Thetford
Hello Rod,
We appreciate you sharing your positive experience. We're happy to hear you were pleased with our service and prices. We value your feedback.
Best regards,
Eddie
Customer Care - Protyre
Did a good job changing my tyres..
September 8, 2025
Reply from Protyre Autocare - Thetford
Hello Mr J Reyes,
We're happy to hear that your tyre change went well. Thank you for your positive feedback; we appreciate your time.
Best regards,
Eddie
Customer Care - Protyre
The best
Appointment was available, car was fixed quickly and good quality. Always amazing service ✨👍
September 8, 2025
Booked my tyres online date and time
Booked my tyres online date and time
Picked my car up hour and a half later
Couldn’t have been happier.
September 3, 2025
The tyres were a good price and the…
The tyres were a good price and the team from the manager down were fantastic
August 29, 2025
Bank Holiday help
Called in adhoc on a bank holiday Monday morning with a balding but not quite illegal front tyre, had a big journey coming up so just made an enquiry. After a quick chat and a quote, 25mins later on my way with a new tyre! Excellent service nice guys all happy to help and a nice hot chocolate whilst waiting.
August 29, 2025
Very helpful and considerate staff
Very helpful and considerate staff. Prompt service and a good price.
August 29, 2025
I visited you on 20th August on my way…
I visited you on 20th August on my way down south, asked to check my Tyres allso mentioned I had luggage, when I left after several miles I checked my Tyres and it seemed air was taken out rather then topped up.
When I got back I went to my local dealers who checked all my Tyers and all needed air, they checked all my Tyres and valves everything was fine
August 29, 2025
Reply from Protyre Autocare - Thetford
Dear Gerald Almond,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Good all round except staff happiness...
Easy to book an MOT, good price for MOT. Staff could have been a bit more welcoming/try to look like they enjoy their job. ':)
August 20, 2025
Well received at reception and work…
Well received at reception and work conducted professionally.
August 20, 2025
Reply from Protyre Autocare - Thetford
Hello Mr Wilks,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Highly recommended and will definately use again.
From the initial online order to the extras requested over the phone for the same appointment the team were absolutely brilliant and kept me ion the loop every step of the way. Highly recommended and will definately use again.
August 20, 2025
Excellent job done on time and very…
Excellent job done on time and very professional
August 20, 2025
Very happy with service provided
August 18, 2025
Reply from Protyre Autocare - Thetford
Hello Garry,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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