Protyre Westbury. Had two front tyres fitted with Protyre, first time i've been there, impressed. All the staff very friendly and approachable, in particular the fitters who were generous with their... See more
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A Review by Stella Leeder On Monday 13 July I tried to make contact with Westbury Protyre by phone, on both occasions I waited 30mins and again later 20min, and nobody answered. The next day I sen... See more
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Excellent service My new number 1 tyre fitters They were very busy with loads of problems form diffrent customers including myself . Their manager was away and the lads all pooled together solved... See more
Steve and Rob were amazing. They cared about the situation with my car, and me as a person. The work they undertook was really professional, along with their expert communication. Protyre should be ve... See more
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Company details
About Protyre Autocare - Westbury
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Station Road, Westbury, BA13 3JS, Westbury, Wiltshire, United Kingdom
- 01373 825800
4.5
Excellent
2K reviews
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Booking the slot was easy
Booking the slot was easy. Only positive thing i have to say. We had 11am slot in Westbury. Told several times to make sure arrive on time for your 30 min delivery slot. Arrived on time told have to wait an hour. Boiling hot day. Reception and office closed. Richard is 81. No choice but wait outside for hour and half or more in 30 degrees!! When he went back at 12 still not started. Eventually started at 12.15 and not one single apology for the poor service other than we are extra busy. Ok don't ask people to arrive well on time then and certainly don't book so many slots out so you're not so busy and customers at least get a reasonable service if not a good one!!! Very poor service. Will not use again. If we hadn't paid in advance and money already taken we would have said forget it and walked away. However since posting this the regional manager has responded and has explained fully the situation regarding improvements being made at Westbury branch. So whilst I wont change my review as that is my true experience on the day I will say well done Gary Lake for a full apology and explanation and responding so quickly. Thank you Gary. I have put my rating up to 4 stars following your email. Sandra Singer
August 12, 2026
Reply from Protyre Autocare - Westbury
Dear Sandra Singer,
Thank you for bringing this to our attention and we are sorry to hear that you did not have a positive experience.
We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you.
Best regards,
Eddie
Customer Care - Protyre
I have used Protyre several times and…
I have used Protyre several times and found them to be quick, efficient and trustworthy
August 14, 2026
Reply from Protyre Autocare - Westbury
Hello Christine,
We would like to thank you for sharing your feedback regarding the service you received at our Westbury branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
terrible service
Was there ontime for them to check torque on wheelnuts as they told me to,also losing pressure on new rear tyre they fitted,no reception area as it was closed for refurbishment,was told it would be an hour,was offered a hard plastic seat in full sun in the car park,I had nobody with me so nowhere to go,I am disabled and 77 years of age,had to sit out in 30 degrees + for an hour,went into garage where they had roped off part for reception,was informed I owed them £35 for a puncture(they had already repaired tyre)I explained that tyre had been losing 1-3 psi each week since they fitted new rear tyres(as I knew I was going back to get wheel nuts checked and I only use the car for shows)I thought I would wait,I said they were brand new ttyres which reception replied are you trying to say we punctured the tyre,I said of course not but as the tyre started going down after they fitted it and it is a garage it could have been punctured in the garage as he showed me a tiny rusty screw,he also said more chance of a puncture being a new tyre!!!! I have been in the motor trade for over 60 years,never heard that excuse before,they eventually told me to pay £13 for the puncture repair,needless to say I will never use your garage again,the last time I used you(to fit new tyres)you lost the tyres you took off after promising me they would keep them for me,nothing wrong with them just had wider tyres put on,after banter with the staff the manager refunded me £120 as I already had a buyer for them!!!!!
August 14, 2026
Reply from Protyre Autocare - Westbury
Dear Clive Turrell ,
Thank you for your feedback . We are sorry to hear that your recent visit to our Westbury branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Reply from Protyre Autocare - Westbury
Hello Della,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Staff were very professional and…
Staff were very professional and service was excellent and timely as scheduled without any issues or delays.
August 10, 2026
Reply from Protyre Autocare - Westbury
Hello Emmanuel,
We would like to thank you for sharing your feedback regarding the service you received at our Westbury branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Absolute fantastic service from Protyre…
Absolute fantastic service from Protyre Westbury, Steve was very helpful, I definitely recommend everyone to go there for tyres etc. Brilliant service 👍👍👍👍👍👍👍
August 8, 2026
Unprompted review
Reply from Protyre Autocare - Westbury
Hello Simon,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Mixed up appointment time…
I made an appointment yesterday to have a puncture looked at 10 am today. When I arrived on time, a smiling Manager said it was 1:30pm. “There it is on the computer”he said, turning the screen round. He thought it was amusing. I thought it was rude!
Why can’t Protyre send an SMS or email confirmation of booking, then there is no misunderstanding. Restaurants and pubs do it, Barbers do it. Even the Health Centre gives you an appointment label.
August 8, 2026
Unprompted review
Reply from Protyre Autocare - Westbury
Dear Stephen Pyne,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Not set up to do a big service took way…
Not set up to do a big service took way too long over 4 and a half hours for mot and service and then never filled out my service book properly only ticked 2 items on it so I’m thinking did they do it also they disconnected my dash cam by pulling the wires out and left it like it and I only noticed it when I got back to my house and my service light on my dash wasn’t reset so I’ve paid a lot of money for something that wasn’t done I’m not satisfied at all
August 5, 2026
Reply from Protyre Autocare - Westbury
Dear Trevor Frank Smith ,
Thank you for your feedback . We are sorry to hear that your recent visit to our Westbury branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Customer service
Booked in for a mot.
On arrival the WiFi was down so they couldn’t do any mot’s. Don’t know how long it had been down so perhaps they didn’t have time to inform us prior to arrival.. We were informed they couldn’t do anything so would ring each customer to re arrange. We had no such communication so after a week or so we rang in and rebooked. Mot day no. 2 we dropped the car off at 9am. By 1 o clock we still hadn’t heard anything and couldn’t get through to them as all representatives were busy .. We eventually got through, It failed on one thing that the monkeys at longleat had stole the day previous
So we rectified that and they squeezed us in for a
Re rest the next day. All ok in the end but communication was poor to say the least. Also on arrival to reception the man at the desk just said ‘yes’ quite rudely rather than a ‘how can I help you?’ Two star service.
August 3, 2026
Reply from Protyre Autocare - Westbury
Dear Glenn Carlile,
Thank you for taking the time to raise your concerns. We are sorry to hear that your recent visit to our Westbury branch has not been a positive one for you on this occasion.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Outstanding service provided at…
Outstanding service provided at Westbury protyre. Efficient and courteous arrangements for booking and then very good service by the mechanics. Many thanks to all.
August 3, 2026
Reply from Protyre Autocare - Westbury
Hello Peter,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Westbury
Hello Susan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Customer service needs to be better
This was my first time booking an MOT at Protyre Westbury as I’ve just moved. Although the actual MOT was done okay, I wasn’t happy about the following:
1. The space is so small. When I arrived all parking was full and there were already way to many cars blocking other cars in. I’m sorry I thought people had assigned slots to avoid this chaos. I ended up leaving my car randomly in a space that was blocking 2 other cars.
2. I walk in and the person at reception is completely not acknowledging my presence. I’m not there for you to like me. I’m there for you to talk to me so I can have the service done and go back to work before my lunch break is over.
3. Same cold shoulder on my pick up. Like I have other places in to be. Give me my keys back so I can be on my way. I have no time for any attitude.
I was so irritated I won’t be booking any other MOTs or service( which is due) here which is a shame as it’s close to where I live.
July 29, 2026
Reply from Protyre Autocare - Westbury
Dear Tino,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Reply from Protyre Autocare - Westbury
Hello Steve,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Never again
Worst service ever,refund given but that won’t cover the delay and all the hassle I’ve been trough.
July 20, 2026
Reply from Protyre Autocare - Westbury
Dear Mr Kolarov,
Thank you for leaving us another review. We can see from our records that following your previous review this had been investigated by management and a full refund had been issued. We are sorry that you did not have a positive experience on this occasion.
If there are any further issues or you require any other assistance, please do not hesitate to contact us at customerrelations@protyre.co.uk
Best regards,
Eddie
Customer Care - Protyre
TIME AND HELPFULL PEOPLE
May 6, 2026
Reply from Protyre Autocare - Westbury
Hello Slawomir,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very good and friendly service
July 24, 2026
Reply from Protyre Autocare - Westbury
Hello Linda,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Westbury
Protyre Westbury. Had two front tyres fitted with Protyre, first time i've been there, impressed. All the staff very friendly and approachable, in particular the fitters who were generous with their advice and knowledge but still turned the job round pretty quickly. Very happy, wouldn't hesitate to recommend.
T.D.
July 21, 2026
Unprompted review
Reply from Protyre Autocare - Westbury
Hello Tony,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
My MOT was performed promptly at the…
My MOT was performed promptly at the time arranged
Good customer service
July 22, 2026
Reply from Protyre Autocare - Westbury
Hello Mrs Nixon,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
No problems
July 22, 2026
Great service as always at a good price
July 20, 2026
Reply from Protyre Autocare - Westbury
Hello Mr Barkwill,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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