I called into my local branch with a punctured rear tyre. The receptionist was on the phone to a customer displaying an excellent telephone manner talking the customer through the work being carri... See more
Company replied
Location
Switch location2 Cambridge Road, Granby Industrial Estate, DT4 9TJ Weymouth, Dorset, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service as always from Protyre. Had the strange experience of two tyres blowing on diagonal opposites at the same time. Called Green Flag who sorted out the tyres and a recovery vehicle. Handed... See more
Company replied
Omg the man on the desk was a fountain of knowledge and so helpful, compassionate and always put the customer first. I sat waiting for my tyre and leant so many tips listening to him help others and o... See more
Company replied
Booked in efficiently through the app with a special offer. All done within the hour. They know about tyres too unlike some local operators. Many thx
Company replied
Company details
About Protyre Autocare - Weymouth
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
2 Cambridge Road, Granby Industrial Estate, DT4 9TJ, Weymouth, Dorset, United Kingdom
- 01305 788556
4.6
Excellent
980 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick and effient service thank you
October 9, 2026
Reply from Protyre Autocare - Weymouth
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weymouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service as always from Protyre.
Great service as always from Protyre. Had the strange experience of two tyres blowing on diagonal opposites at the same time. Called Green Flag who sorted out the tyres and a recovery vehicle. Handed the car over to Ashley Wood Recovery and collected it from Protyre a couple of hours later. Great service from all involved which turned a potential drama into a pain free experience.
October 9, 2026
Reply from Protyre Autocare - Weymouth
Hello Christine,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Weymouth branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Good service in an emergency prices…
Good service in an emergency prices very competitive
October 9, 2026
Reply from Protyre Autocare - Weymouth
Hello Mrs Bousfield,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weymouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Weymouth
Dear Customer,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Remedied
Protyre Weymouth
Honest review here....I cannot recommend Protyre Weymouth highly enough.
As a family with three cars on the road, we've needed their help on numerous occasions over the years, and they have consistently provided an excellent service.
The team are always professional, accommodating, polite and respectful.
They genuinely go out of their way to help, whether it's fitting us in at short notice, providing honest advice, or ensuring our vehicles are safe and roadworthy.
Most recently, an issue arose which was through no fault of Protyre's. Despite this, they dealt with the situation swiftly, professionally and without hesitation, demonstrating excellent customer service and a real commitment to looking after their customers.
They also offered a very competitive price, representing great value for money.
I've always found them to be convenient, reliable, and reasonable in all respects.
It's refreshing to find a business that consistently puts customers first.
Thank you to the whole team at Protyre Weymouth for your continued support and exceptional service. I wouldn't hesitate to recommend them to family, friends, and anyone looking for a trustworthy garage.
Highly recommended. ⭐⭐⭐⭐⭐
Mr B
October 7, 2026
Reply from Protyre Autocare - Weymouth
Dear Mr Bailey,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
I rang early in the morning and spoke…
I rang early in the morning and spoke to the manager who arranged for me to have a new tyre fitted at a very reasonable price and fitted that morning. Very pleased with the service.
September 30, 2026
Reply from Protyre Autocare - Weymouth
Hello Mr Legg,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Weymouth branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
staff very helpfull
September 30, 2026
Reply from Protyre Autocare - Weymouth
Hello Mr Buss,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weymouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent value
September 28, 2026
Reply from Protyre Autocare - Weymouth
Hello Paul,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weymouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Weymouth
Hello Paul,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weymouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
They are always so helpful and friendly…
They are always so helpful and friendly and even when things didn't go to plan, they kept me informed the whole time. Issues resolved, great service.
September 23, 2026
Reply from Protyre Autocare - Weymouth
Hello Sarah,
We would like to thank you for sharing your feedback regarding the service you received at our Weymouth branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Dorchester branch Excellent, Weymouth not so good!
I usually use the Dorchester branch where I have found the service exceptional, this time I used the Weymouth branch and it wasn't as good!
The tracking equipment couldn't print a report, the explanations not as helpful, and I had to clean the rim sealant off my tyre and alloy wheel myself when I got home!
It didn't feel like the same company as Dorchester Protyre!
September 12, 2026
Reply from Protyre Autocare - Weymouth
Dear PhilTea ,
Thank you for your feedback . We are sorry to hear that your recent visit to our Weymouth branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Before my journey back to Kent from…
Before my journey back to Kent from Weymouth i was unfortunate to have a flat tyre. I managed to put the spare silly tyre on. Protyre were the third company as the other two telling me iwould need a tyre without inspecting it first and the informing that it would be at least two hours as they needed to order in a tyre.
At Protyre the person on the desk was polite and understood that I was en route to Kent. Within a short time a very pleasant took the car into the garage and then informed me that i had a stone splinter in the tread and that they could plug it and would not need to have a new tyre. I took all the luggage from the boot and he put the spare tyre back in the wheel compartment.
thiis was done in half an hour. Very good service.
All staff were pleasant and helpful. Thanks
September 11, 2026
Reply from Protyre Autocare - Weymouth
Hello Terry,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Weymouth branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Weymouth
Dear Mrs Adeyemo,
We're sorry to hear that you were not happy with the level of customer service received.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with further details of your experience, vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Weymouth
Hello Tom,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weymouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Good and friendly staff
Good and friendly staff
Helpful
Got all the jobs done and quickly
September 14, 2026
Reply from Protyre Autocare - Weymouth
Hello Mr Barnes,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weymouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Weymouth
Hello Mr Sturgeon,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weymouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Booked in for an mot
Booked in for an mot and dropped the car off in advance. I had to wait quite a while for someone to come to the desk and take the keys, there is no bell or any way to let staff know a customer is there as far as I could tell.
I asked for a slow puncture to be looked at while they had the car.
I didn't receive any notification that the mot had been completed, but through regular checking on line with the mot check site, I realised it had been done two hours after the mot booking.
When I went to collect the car, I again had to wait at the desk until a member of staff appeared. He seemed flustered and not very organised.
When I reminded him what my car was in for, I was told the mot had been done but they hadn't looked at the tyre and he asked if i could come back tomorrow. He then seemed to not know where he had put the key to the car.
All in all, not a very good service and very disorganised.
They completed the mot which is why I have given two stars.
August 28, 2026
Reply from Protyre Autocare - Weymouth
Dear Mike,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Really friendly staff
Really friendly staff, super helpful and welcoming. Great prices and they stick to timing very well.
August 25, 2026
Reply from Protyre Autocare - Weymouth
Dear Chantelle,
We would like to thank you for sharing your feedback regarding the service you received.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team at our Weymouth branch delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
we will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Reply from Protyre Autocare - Weymouth
Hello Sue,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weymouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.