Proviation Reviews 

I ordered a camera for £199 by phone which came within a day on express. The camera included an SD card. Person on the phone so helpful and he explained that the sad card is a very good one as they had problems with cameras freezing, so I was happy with the honesty but mot put off and I see they have very good after service care in place.
Found this site by chance but can come back for accessories.
I highly recommend you give them a try.

I have ordered a Sportys SP-400 Handheld radio with a push-to-talk-switch and headset adapter. I contacted them by e-mail every month (for 9 months now!), by phone and on the chat service on their website. The payment was done by PayPal on the day of order (13 May, 2013).

Just a selection from the e-mails they sent:
14 May, that there will be some delay (up to 10 working days)
3 June: there will be more delays (sign. by [name])
14, June: more delays, give a "must have date" (sign. by Proviation Ltd)
11 July: "expecting them any day now" ([name])
28 July: "I will get a resolution to this as soon as possible" ([name])
15 August: "So, I could order the SP-400 again- but just order one for you if necessary" (by [name]) (What does it mean "necessary"? If it would be not necessary, I would have not ordered it!) [name] also offered another product.
20 September: "We are close to getting SP-400" and offered an other product again.(by [name]) My reply: "Feel free to decide which one to send"
12 Nov: "I am extremely sorry for the way this ordered has worked out, and it is certainly not the kind of business we want to run, or to offer you as a customer. Certainly not." (by [name]) In my response on 15th Nov, I wanted my money back, or immediate delivery of the ordered product or a replacement product.
21 December: "I have paid 62.50 + 15 USD for UPS delivery." (He means paid for the urgent delivery from the US.) It's interesting that he ([name]) offers an other product again. Why if it is being shipped from the US.
5 Jan, 2014: "Would request I follow-up with you tomorrow about this?" ([name]) I replied: "Please, decide what you want to do and do not change your mind: order and send the radio what is available for delivery." I asked again: if not able to send a radio since last May, GIVE THE MONEY BACK!
12 January: I suggested to open a resolution process as they are not willing to pay the money (344.95GBP) back. (no answer!)

I suggest to any buyer: don't let to put you sleep by them. Initiate a resolution process before the PayPal deadline.

I give the one star rating, because any merchant with good intentions would have paid the money back, long ago.

I ordered the Cessna 152 Fuel gauge. It is for standard tanks of 13 US gallons, 12 useable. All of the other aviation shop sites I visited simply stated "12 Gallons".
As the aircraft has "13 Gallons" marked on the wing I was not sure whether or not there were two different tank capacities.
This was the only website that described it accurately as 13 gallons, 12 useable. Thus, I purchased from here. just one small example of being that little bit more accurate. It arrived very quickly, too. Good product, good service.

I placed an order as the website was showing the item as being available from stock.The following day I received an email saying it wasn't and I subsequently phoned, used live chat, left emails asking for the order to be cancelled and for a confirmation to be sent, but nobody got back in touch.I tried and tried but was completely ignored until I finally got an email response asking what I wanted to do. I asked for the order to be cancelled but again received no response.Today they have sent me an email saying the item has been dispatched . They are utterly useless and I wouldn't dream of ever using them again.

I made an order on 3rd January. Aero oil. It hadn't arrived several days later so I attempted to contact them by phone. Both numbers went to voice mail and despite leaving a message, no one phoned me back. The oil arrived on 15th January. Not impressed Proaviation.

Nice site and overall good experience. Ordered case which shipped within 7 days- a little longer than I expected. But no delivery charge. I was emailed to be told there would be a short wait. Cheers.

Good price on antenna analyzer - v competitive and finally swayed by extra warranty.

Fast delivery and good communications and updates by email.

Thanks guys. Will recommend.

Very professional service on first contact with good answers to queries and obvious knowledge and passion for the products sold which I must say proviation convey better than other stores.
They are a credit to the many brands they represent.
I did have to try a few times to get through by telephone but the tim on the phone was not rushed and very informative. I have no hesitation in gradually placing further orders in future with this company.

I found it easy to find what I was looking for with a large choice of product. It was easy to order and pay for and the items I ordered where easy to track. All items arrived quickly and in excellent condition thank you.

It was going to be a long wait to find the part I needed from other stockists in the United States and Europe. Proviation had the part in stock and it was at the address within 48 hours. I'm extremely impressed with how easy this transaction ended up being once I found proviation,

I can not recumbent this web shop for others!

I order a headset (marked in stock) in the beginning of oct -13. After 1 week a get a email that they don't have this headset ion stock and ask if i want to wait or cancel the order. My choice was to cancel my order and get refund of my money. BUT today i still waiting for my money!!!!!! I tried to call this company under 3 month and even leave a message at the answer machine but the don't call back. When i get an answer by email they tell me that the money is on its way.

Service and support, exists????? I don't think so.

As i wrote before, don't use this webshop or order something!!!!!!!!!

UPDATE!!!!!!!!

I wait still being on my refund. it's been 4 months now and 2 week since i heard somthing from them... after post here on trustpilot they contacted me and promised to solve the problem immediately. It also responded to my post that they work for and I would be left as a satisfied customer ..... now it has gone 2 weeks without hearing a sound from them. I would like to sincerely warn that buying from this company. Terribly poor support. Responds never answer the phone. Never call back after leaving a message on the answering machine. It should be in their interest to solve the problem immediately when they or partners who have done wrong.

I ordered goods totalling over £200 on 30 November for my husbands Christmas present, my items have still not arrived! Initially I was happy with the customer service proviation offered keeping me somewhat informed of my order status, however this has now changed.

I was told that the items ordered were unfortunately out of stock but that they were hoping they would be in stock in time for Christmas, fair enough, I understand that proviation can't control issues with their suppliers. Eventually I was told that my order would not be in stock in time for Christmas but that I would be told as soon as the items were ready for delivery. Christmas came and went, New Year came and went and still no contact from proviation. After several emails I eventually got a response from someone on 6th January saying that items were now in stock but that as I placed my initial order over 30 days ago, and they had not taken payment, I would have to re-order, I agreed to this asking that they sent my order as quickly as possible seeing as it is now a very late Christmas present, apart from the automated response saying my order has been placed I had no further correspondence. Since placing this order the customer service I have received has been appalling, my husband has emailed the company, he's been ignored, I've left voice mails, they've been ignored, I've tried the live chat option and on most occasions I've been ignored! On a rare occasion that I spoke with someone on live chat yesterday morning I was informed that my goods were being sent out to me that day by Saitek directly, I have today tried to get hold of proviation to obtain a contact number for Saitek so I can track my delivery but guess what.....I've been ignored!

I am actually now beginning to wonder if I will ever receive my goods? I don't normally leave bad reviews on companies but on this occasion I am so unimpressed I feel it is important that others are aware of the issues I have had before they place an order, I only wish I'd checked other reviews before ordering as it appears that I am not the only one to have had this kind of experience.

UPDATE

Since posting my initial 1 star review proviation have gone out of their way to update me on the status of my order, both myself and my husband received responses to emails and I was informed that there have been a few issues with the live chat option. I am also happy to report that I received my order this afternoon. The efforts which have been made by the company over the past 24 hours have reinstated my faith in them, hence the change in my rating of the company, my only comment would be it's a shame I had to leave such a negative review to get a response, however, I have been informed that they are currently under staffed hence the delays in getting back to customers.

My husband has said that he will certainly use this company again following their efforts since posting my initial review, after all everyone deserves a second chance!

I ordered 3 cases of oil from Proviation on 15th December as my stocks were running low and 3 aircraft were due oil changes in early January . Proviation emailed me next day saying they were very busy coming up to Christmas and could I wait until after Christmas or would I prefer a refund . I replied that delivery after Christmas would be OK.
I expected delivery sometime after Christmas or in the very early New Year so when nothing arrived by the 7 the of January I rang their answer service to enquire about my order . As I got no reply I emailed them a couple of days later . Still no response so I telephoned and was told that they had the box of Shell Sport 4 in stock but NOT the 2 cases of Shell 15/50 . They did however have a few loose bottles of 15/50 and could send those immediately with the case of Sport 4 and send the remaining order when available . The delivery date quoted was 10 the January but nothing arrived .
I run a Microlight Training School and source supplies for myself and other microlighters at the airfield and was in urgent need of oil to complete aircraft servicing. l advised Proviation of the situation and they appear to have been restocked and dispatched the entire order immediately. I received the oil by special delivery on the 16 th January.
Whilst the delay was unfortunate I am satisfied that Proviation resolved the situation and pulled out the stops when they realised the problem.
The fact that this company opens itself up to independent review by Trust pilot is reassuring and illustrates a commitment to resolve problems .
I will use Proviation again but will ring in advance to ensure items are deliverable in my required timeframe.

Placed order for £579 in October despite the item not being in stock was charged immediately,Order was cancelled due to them not being able to supply in time stated.Still awaiting refund unable to do a chargeback as no proof of refund for bank.
Customer service poor you are lucky if you get an answer to emails and phones are not answered,online chat is quickly ended if you ask questions regarding a refund,I now have to either keep waiting or go to trading standards.

It appears you only get help and answers if you leave a review so wish me luck

After writing the review Nick then contacted me and provided me with the information the bank required to process a chargeback. Finally today after nearly 5 months I have now received my refund.
Due to the help I did get in the end I have changed to 2 stars as I do believe they had some issues with there card provider, but do not think I would personally use Proviation ever again.

Good service, item I ordered was supposed to be in stock, but delay was minimal, and you are one of a very few who actually could supply Plexus, many thanks Glynn

I'm pleased to write my experience about a company that actually does as they say they will and in an exemplary manner. I have nothing to do with this company but have been repeatedly disappointed in the past with other specialist shops with accessories showing up in stock that that aren't, or items arriving excessively late etc. Anyhow, thank-you Proviation for the swift despatch of exactly the product I ordered for a more than reasonable price and secondly for the good chain of email information about the order progression before this.

I ordered from this website 2 weeks before Christmas for a gift for my partner. When I ordered it said it was in stock. A couple of days later I get an email stating that it wasn't in stock and would be dispatched asap. Over the course of two weeks I got a few emails saying they would do their best to get my item to me before Christmas. Some of these emails were not even for the item I bought. I sent several emails myself saying it was needed before Christmas, most of which were not replied to. On the 23rd I sent another email asking if my item would be delivered the next day. I get an email back saying that it hadn't arrived from the suppliers and that they wish they had phoned the suppliers the day before as it was closed that day. I couldn't believe that it was only my prompting that made them even think to contact them in good time for my item to arrive! No item arrived on Christmas eve and when I emailed after, I was told it would be sent at the end of the week. My item has still not been delivered, most of my emails have been ignored and no one answers the phone. It has been nothing short of shambolic and I find their customer service disgusting. They are not interested in complaints and it seems they are happy to take money and still not deliver a product over a month later. I will never use this company again, I would not recommend to anyone and if you ever use them, be warned that they have no interest in customer relations.

I heard of the Plexus plastic cleaner from a forum member in Australia who gave it a very good review. I have come to the same conclusion, it is excellent and even though it is expensive I still think it is worth it. The service from Proviation was also excellent. My order, even though it was only for one small item, was dealt with quickly and efficiently. I placed the order on the Tuesday and received it on the Thursday, and was informed at each stage of it's progress through the dispatch system. Full marks all round.

Items arrived very late. Communication was ok when placing order, but have not received reply to my last two emails since I have received items.

Update:
Received a reply to my email today. Problem solved so giving positive feedback.
Many thanks.

So far I have been very impressed with [names] at Proviation. Prices are good and all the products I have bought have been as described and have arrived in perfect condition. I would totally recommend Proviation.