Great experience so far. Telephone team gave excellent information. Car handed over promptly and easily. Driver (Des) polite and friendly, handed over vehicle and gave lots of helpful information.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Friendly, polite & thorogh showing us every aspect of the vehicle on hire . Called an hour beforehand to advise on way & if any change to eta would call again to notify me . Excellent service from fir... See more
Company replied
I received excellent service from Proximo when I needed a replacement WAV vehicle. There were extremely helpful and found a vehicle usuable for me within a couple of days. The WAV vehicle was delive... See more
Company replied
From the account manager Joey organising and sourcing a suitable adapted vehicle to delivery of the car. Dawn called en route to give us an ETA. She arrived on time and was so polite and friendly. Tal... See more
Company replied
Company details
Written by the company
Proudly employee-owned, Proximo is the UK’s leading provider of specialist replacement vehicles. We help major fleets and insurance providers keep their customers moving by supplying the right temporary vehicle, quickly and reliably. We also own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Proximo
Written by the company
- We own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Contact info
Chantry Court Sovereign Way Chester West Employment Park, CH1 4QN, Chester, United Kingdom
- 0808 143 3810
- customerexperience@proximo.co.uk
- www.proximo.co.uk
4.9
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Neville was on time and friendly…
Neville was on time and friendly explained everything well
June 12, 2026
Unprompted review
Reply from Proximo Group
Hi George,
Thank you for your kind review. We're glad to hear that Neville arrived on time, was friendly, and explained everything clearly. We'll be sure to share this with him.
Kind regards,
Will
Customer Experience
Paresh was extremely helpful showing us…
Paresh was extremely helpful showing us the replacement hire WAV.
Friendly and knowledgeable, the whole process was great.
Many thanks
June 12, 2026
Unprompted review
Reply from Proximo Group
Hi Jeff,
Thank you for your 5-star review. We're pleased to hear that Paresh was friendly, knowledgeable, and helpful throughout the replacement hire process. We'll pass your thanks on to him.
Kind regards,
Will
Customer Experience
Masoud
Masoud was very polite and helpful, giving us plenty of time to check everything including to see if the wheelchair fitted ok. He was a great delivery driver!
June 12, 2026
Unprompted review
Reply from Proximo Group
Hi Angela,
Thank you for your wonderful feedback. We're delighted to hear that Masoud was polite, helpful, and gave you plenty of time to ensure everything was right for your needs. We'll be sure to share this with him.
Kind regards,
Will
Customer Experience
Neville who came to collect & check…
Neville who came to collect & check vehicle was polite, friendly & made everything run smoothly.
Thanks Neville
June 11, 2026
Unprompted review
Reply from Proximo Group
Hi Ozzie,
Thank you for your wonderful feedback. We're delighted to hear that Neville was polite, friendly, and made the collection and vehicle check process run smoothly. We'll be sure to pass on your kind words to him.
Kind regards,
Will
Customer Experience
Paul Edney explained everything really…
Paul Edney explained everything really well. Went through all the small details as well. He did a great inspection too
June 11, 2026
Unprompted review
Reply from Proximo Group
Hi Ms X,
Thank you for your wonderful feedback. We're delighted to hear that Paul took the time to explain everything clearly and thoroughly, ensuring all the finer details were covered. It's also great to know that his inspection was carried out to such a high standard. We'll be sure to pass your kind comments on to him.
Kind regards,
Will
Customer Experience
Very helpful in finding a specialist vehicle
Proximo found us a wheelchair accessible vehicle suitable for our needs-not an easy job! They got it to us very promptly in time to go on holiday which was amazing. The office staff and delivery team were all so helpful and supportive. Highly recommended.
June 11, 2026
Unprompted review
Reply from Proximo Group
Good afternoon,
Thank you for taking the time to share your experience. We're delighted that we were able to secure a wheelchair-accessible vehicle that met your requirements and deliver it in time for your holiday. It's wonderful to hear that both our office team and delivery staff were able to support you throughout the process.
Kind regards,
Will
Customer Experience
Assad delivered or hire car and was…
Assad delivered or hire car and was fantastic. Very professional and courteous.
June 11, 2026
Unprompted review
Reply from Proximo Group
Hi Gareth,
Thank you for your kind review. We're pleased to hear that Assad provided a professional and courteous experience when delivering your hire vehicle. We'll be sure to pass on your comments to him.
Kind regards,
Will
Customer Experience
easy to deal with
Although it took quite some time for the company to locate & supply a suitable hire car, Neville who supplied it was fantastic & really easy to deal with…
June 10, 2026
Unprompted review
Reply from Proximo Group
Hi Jason,
Thank you for your feedback. We appreciate your patience while we sourced a suitable hire vehicle. We're delighted to hear that Neville made the process straightforward and provided such excellent service throughout.
Kind regards,
Will
Customer Experience
Masoud
Used them through Motability because of crash damage to existing car and I have to see it was very quick and efficient. Masoud was a very happy and chatty man. Definitely would recommend the company going forward.
June 10, 2026
Unprompted review
Reply from Proximo Group
Hi Dylan,
Thank you for your fantastic 5-star review! We're delighted to hear that you found our service quick and efficient during what can be a stressful time. It's great to know that Masoud made such a positive impression with his friendly and approachable manner. We really appreciate your recommendation.
Kind regards,
Will
Customer Experience
Great experience from start to finish…
Great experience from start to finish our second time using the service and all ran smoothly whilst meeting my needs every time I'm really impressed with them . From initial customer service to our driver rob mcdowal both have been amazing thanks again
June 10, 2026
Unprompted review
Reply from Proximo Group
Hi Kayley,
Thank you for your wonderful 5-star review! We're pleased to hear that your experience ran smoothly from start to finish and that our team, including Rob, met your needs throughout.
Kind regards,
Will
Customer Experience
Baldev singh very good customer service
Baldev singh very good customer service
June 10, 2026
Unprompted review
Reply from Proximo Group
Hi Türkay,
Thank you for your 5-star review! We're delighted to hear that Baldev provided you with very good customer service. We'll be sure to pass on your kind feedback.
Kind regards,
Will
Customer Experience
Paul edney was so lovely and…
Paul edney was so lovely and professional when he picked up the car
He rang to say he was on his way.
Proximo have been so accommodating with our hire vehicle can not praise them enough
June 9, 2026
Unprompted review
Reply from Proximo Group
Hi Diane,
Thank you so much for your wonderful feedback! We're delighted to hear that Paul provided such a professional and friendly service, and that you found our team accommodating throughout your hire.
Kind regards,
Will
Customer Experience
I have had a fantastic experience...
I have had a fantastic experience with Proximo Group; Account Manager William Keable handled couple of minor situations brilliantly and ensured delivery of my vehicle; and a special mention to Daniel Molinas who arrived within promised delivery window, very polite respectful, thorough with attention to detail, and a complete professional. For pick up of replacement vehicle I must give Robert a special mention for displaying professional, courteous and respectful approach. Only possible improvement I think can be made, standard delivery window does not suit everyone, little more flexibility should be considered where possible.
June 9, 2026
Unprompted review
Reply from Proximo Group
Hi Shaukat,
Thank you for your wonderful review! We're delighted to hear that William, Daniel and Robert provided such a positive experience and ensured everything went smoothly. We also appreciate your feedback regarding delivery window flexibility and will take this on board as we continue to improve our service.
Kind regards,
Will
Customer Experience
Reply from Proximo Group
Hi Michois,
Thank you for the 5-star review! We're pleased to hear the process was easy and that you had a positive experience with your driver.
Kind regards,
Will
Customer Experience
Reply from Proximo Group
Hi Jen,
Thank you for your kind review. We're delighted to hear you received great service and found Baldev friendly. We'll be sure to let him know!
Kind regards,
Will
Customer Experience
Reply from Proximo Group
Hi David,
Thank you for your kind review! We're delighted to hear you found our service excellent and polite.
Kind regards,
Will
Customer Experience
Very polite and explained every thing…
Daniep molinas was Very polite and explained every thing as I would of expected thank you for your brilliant service do strong recomend
June 8, 2026
Unprompted review
Reply from Proximo Group
Hi Martin,
Thanks so much for your feedback! We’re glad Daniel could provide a polite and clear service. We'll be sure to share this with him.
Kind regards,
Will
Customer Experience
Daniel molinas very good all ok
June 6, 2026
Unprompted review
Reply from Proximo Group
Hi David,
We're very grateful for your feedback. It's good to hear Daniel Molinas looked after you well and that everything went smoothly. We'll share your comments with him.
Kind regards,
Will
Customer Experience
Super helpful
Super helpful. Found me a great option for hire. The driver Daniel Molinas was helpful, friendly and very efficient. Highly recommended.
June 5, 2026
Unprompted review
Reply from Proximo Group
Hi SJ,
Thank you for your recommendation. We're glad we could find a great hire option for you and that Daniel provided such friendly and efficient service. We'll be sure to let him know.
Kind regards,
Will
Customer Experience
Dawn was hands on and very helpful
Dawn was hands on and very helpful. She took us through everything and made the experience worthwhile
June 6, 2026
Unprompted review
Reply from Proximo Group
Hi Mavis,
Thank you for your lovely comments. We're pleased Dawn was able to guide you through the process and make your experience a positive one. She'll be delighted to hear this.
Kind regards,
Will
Customer Experience
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