Pryors Uk Reviews 24

No problem with the service, Alan is friendly and polite. The washes are very quick I think if you want a light wash for windows fine but if you looking for harder dirt and grime to wash off then do inform them.

We are very pleased with the windows being cleaned by Pryor's very professional and polite . I would recommend them

Based on customer feedback, the service is disappointing. Common complaints include rushed, poor-quality cleaning (with cobwebs and marks left behind), unfair charges for work not done, and frustratingly short notice via late-evening texts for the next day's appointment.

They only give one days notice and then claim they have rung the bell. They report back and then charge 100% for the service. Do not reccommend, they seem to rely on you not being in or not hearing the doorbell even if you're in. So that they can charge.

Used for a few years and cleaning was ok but not great, getting worse over time. The last "clean" allegedly took place when I was out but the windows were dirty, still had cobwebs, bird strike marks and generally looked like they hadn't been touched. Ive now cancelled as they clearly didn't care when I called to complain.

I used Pryors window & gutters cleaning service for couple of years, they were right on schedule but did not clean windows, doors thoroughly. They missed my gutters cleaning properly and I had to send them a video once to indicate something was not right.

When I got fed up with their poor service and cancelled the contract I got charged a wooping £242 which I investigated and was told that was for last day windows, guttering and facia cleaning on 1st September 2025.

A proper rip off company when it comes to cancellation, charges and quality …..AAAC

Despite having a sticker on the door saying no leafletting or sales , I had someone who said they were from Pryors knock on my door to say they were cleaning my neighbour's windows next week and would I be interested.

Having previously thought about getting the windows professionally cleaned, I listened to what was said instead of just closing the door. A mistake.

He went through the process; text the day before arriving, what they do, no need to be in, cost, and that it was every 6-8 weeks, but you could skip one. But you were signing up for at least 3 cleans a year.

I was happy to have a consistent clean, but I wanted to check the company's work first. Through conversation, I ended up giving him my contact details so the company could call to discuss a trial clean. Something didn't add up, though and there was a nagging feeling.

I immediately called the company and was told that I had signed up for regular cleaning every 6 week, and the person I talked to was a 3rd party salesperson. I asked to cancel everything and have all of my details deleted. Their response was that they hadn't yet received the email with my details but it would be binned when they receive it. I have doubts I will receive confirmation to say that this has happened.

So now just keeping my fingers crossed that this happens and that I don't have to waste more time calling the company. I definitely do not want this company coming round to my house when I am out and cleaning anything!

Ridiculous. Was canvassed at home beginning of August. The rates seemed reasonable & our last window cleaners had retired so we signed up. Got a telephone call same day saying someone would be in touch within 2 weeks. Heard nothing further from them until 7pm Sunday evening 14th September. A text informed me the window cleaner would be coming the next day & that if I was not going to be at home, I should ensure access. No thanks.

Very poor service. There is not proper cleaning schedule any day approx 5-6 weeks you get a text message at 19:00 saying they are going to come and clean your windows. Even if your not in to let them clean the back windows and you send them a message they will come and clean your front ones and leave and they down even do a proper job. I still have cob webs on my windows even after they cleaned it.. not the first time.. even when they came the second time around same thing.. never use these people..

Very pleased with the window cleaning but bad experience with making an enquiry regarding clearing the gutter. Asked the window cleaner if they clear gutters. Yes they do, for £50. I said a bit high for me so I will clear them myself. He cleaned the windows and left.3 weeks later I noticed being charged £50 for clearing the gutter. Phoned Pryors to query this. They said the job was booked in, with my consent, and carried out! The window cleaner in question had left their employ so could not verify it with him. Refused to refund or actually do the job. I asked them to close my account with them and they did not really care.

Pushy company I was interested but would confirm after speaking to my partner no within seconds of the young man leaving the front door received a phone call for my address details so they could begin work !
I explained I needed to confirm and was not yet ready following day received message saying that I had agreed to a six week service !!! Needless to say I will not be having my windows cleaned by Pryor

Absolute bonkers. Sales rep agreed for a price and schedule. The next day lady presumably the owner calls and double up the price. Apparently their sales team is 3rd party and looks like owners wont agree with the prices the sales team promise you.

The window cleaner was excellent and did a great job with our difficult-to-reach conservatory. Left everything almost spotless and came back to improve the work when I asked him to. Excellent service.

Did not clean windows well and not at all thorough: a lot of money for a 10 minute clean. We've cancelled and wouldn't recommend using them.

Absolutely useless! We’ve used for over a year! Sometimes they just don’t turn up! The last excuse “we ran out of water” lol
They also don’t do a good job when they manage to turn up! In & out 10 mins!!!
Don’t use these people!

I signed up for a clean every six weeks. I received a text yesterday saying they were coming today - only 4 weeks after the previous clean. I don't know how long this has been going on, but am glad I realised. Apparently they are doing this to other customers too. A way of getting more money out of the customer?

very rushed job, done in 10 min 6 windows and 2 doors. very poor service. glass left full of marks

We have tolerated Pryor’s Window Cleaning for a few months. Yesterday we got a text at 7PM and still dark their Contractor turned up in the dark at 7 AM and proceeded to clean, even breaking into the rear of house by reaching over our latched side gate. No courtesy or empathy. Very limited service with surrounds excluded unless you pay a King’s Random

We were canvassed by a door knocker. He advised we would just need to have 3 cleans a year. Every 6 weeks I had a text message to say they would be cleaning our windows tomorrow. So, I cancelled every other clean as 6 weeks for me is excessive. I have now had my 3 cleans so assumed all is well. Then I get a snotty voicemail saying that as I seem to cancel a lot, they would have to charge me £51.00 a pop!!! Absolutely awful customer service. Expensive and rude. I would not recommend.

They managed to ‘clean’ a 4 bed detached house with a conservatory and patio doors in 15 minutes.
I’ll let you decide how clean the windows are !