The Pubshop Catalogue 

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Rated 1 out of 5 stars

Placed an order in July. Haven’t received anything yet. Still waiting. No reply to the emails or phone calls. Requested for refund but nothing.

Rated 1 out of 5 stars

OMG ordered on 11th July, never arrived emailed them to say I needed the glasses fir 29th July, Rob assured me I would get them in time ha still waiting 7 weeks later. They now ignore my emails, how... See more

Rated 2 out of 5 stars

Chased our order after the 7-10 day window had passed, no answer. Chased again and on third attempt the items were sent and arrived next day. We've used pubshop before on several occasions with no pro... See more

Company replied

Rated 1 out of 5 stars

If there was the option to give no stars, that would reflect more precisely just how shocking this business/scam is! Ordered pizza proving goods in May and although I received an email in July to s... See more

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

DO NOT PLACE ORDER!

Placed order on 25th July - paid in full. Still not received any goods 8 weeks later. Do not return emails or calls. I will be taking this further to reclaim the funds paid.

September 11, 2023
Unprompted review
Rated 1 out of 5 stars

If there was the option to give Do not place order, scammers!!!no…

If there was the option to give no stars, that would reflect more precisely just how shocking this business/scam is!
Ordered pizza proving goods in May and although I received an email in July to say there was a delay, I still to this day am waiting to receive my order.
They have my money - I have no goods!!!
The emails bounce back stating the address is not found!

September 5, 2023
Unprompted review
Rated 1 out of 5 stars

Meat grinder SCAM DON'T USE

I have ordered meat grinder from them in december 2022 and it broke down after first use...tried to contact them regarding the return and refund but after first 2 emails they stopped responding both emails and phone calls, and its Septembernow...do not deal with them...Im taking it further now...

December 14, 2022
Unprompted review
Rated 1 out of 5 stars

Don't order from this company

OMG ordered on 11th July, never arrived emailed them to say I needed the glasses fir 29th July, Rob assured me I would get them in time ha still waiting 7 weeks later. They now ignore my emails, how are they allowed to get away with this? Wish I'd checked reviews before ordering

July 11, 2023
Unprompted review
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Rated 1 out of 5 stars

7 weeks and still no delivery

ordered and paid 4th July 23, even phoned to make sure the items were in stock before confirming the order. Now 25th August and nothing has arrived and no response to emails or telephone messages as they do not answer the phone.

July 4, 2023
Unprompted review
Rated 1 out of 5 stars

Do not by buy from these

Do not by buy from these, ordered a fridge fan on the 30th July and still not received tried calling everyday never answer have sent emails no response total scam

July 30, 2023
Unprompted review
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Rated 1 out of 5 stars

Absolutely awful experience

Absolutely awful experience, product never arrived initially kept getting excuses. After a month asked over the phone ( when I could get through) and via email for a refund that never happened. Seems to be a one person outfit.I wasted literally hours

Had to get the bank involved to obtain a refund.
Please beware

June 14, 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY...

DO NOT BUY.... Ordered a large Aluminium baking tray on the 3rd July 2023, it's now a month later and no item has been received. Multiple delivery dates given! Absolutely dreadful customer service! Forwarded it to my bank to deal with.. Another scam website!!

Update.. Did receive my money back after forwarding to my bank. But no request sent by the seller to have the item returned, if it did however turn up. Tells me, the item never got dispatched in the first place! Total waste of time!! Avoid like the plague!!!

July 3, 2023
Unprompted review
The Pubshop Catalogue logo

Reply from The Pubshop Catalogue

Hi Sarah,

Apologies for the issues with the tray. We actually cancelled and refunded your order yesterday and e-mailed you to confirm. We are NOT a scam website.
Kind regards
Pubshop

Rated 1 out of 5 stars

Fraudsters

Fraudsters, do not reply to emails, answer phone goes straight to a guy called Rob who clearly ignores, or send goods, reported to credit card company. they need closing down.

July 14, 2023
Unprompted review
The Pubshop Catalogue logo

Reply from The Pubshop Catalogue

Hi,
Apologies Steve, we are NOT fraudsters. We have picked up and refunded your order.
Kind regards
Pubshop

Rated 1 out of 5 stars

Absolutely shower of s**sters!!

Absolutely shower of s**sters!!
Ordered wine chillers for a wedding one month ago.
Have been constantly lied to re delivery date. Took money immediately and not delivered despite telling Rob they were needed for a wedding.
I will be exercising any rights I may have for further proceedings if my money is not refunded.
NEVER TRADE WITH THIS BUSINESS !!!!!!!

July 29, 2023
Unprompted review
The Pubshop Catalogue logo

Reply from The Pubshop Catalogue

Dear John,
Many apologies for the problems with your order. We have refunded your order in full.
Kind regards
Pubshop

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Rated 1 out of 5 stars

This company is a SCAM

This company is a SCAM. They take your money and then don’t send the order. Do NOT order from them.

January 4, 2023
Unprompted review
The Pubshop Catalogue logo

Reply from The Pubshop Catalogue

Dear Gabriella,

We are not a scam. We will be in touch to sort this out with you.

Kind regards

Pubshop

Rated 1 out of 5 stars

Do Not Place Order!

I never normally write reviews but had to on this to warn others. DO NOT ORDER FROM THIS COMPANY !! They take your money and you won't get your goods and they will not respond to any form of communication. Will try bank now to get refund.

December 1, 2022
Unprompted review
Rated 1 out of 5 stars

Made the mistake of not checking reviews

Made the mistake of not checking the reviews and placed order
The only chance you have of getting your order is by going threw trading standards and then this wolly Rob will contact you with a fake sob story excuse that he's had a family illness to deal with hence why after 10 weeks they've not sent the order but will get it over now (because you've made a formal complaint in writing after contacting trading standards)
Finally received wine glasses although they are different size to what I ordered as Rob said that size was discontinued but still haven't received a VAT receipt after numerous requests

January 21, 2023
Unprompted review
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Rated 1 out of 5 stars

SCAM

SCAM. Still waiting for my order placed 22nd Dec. No response from tel. or online chat. BEWARE.

April 4, 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY

I ordered goods on 12th January 2023 they wont answer the phone or reply to emails, but they do take your money. I put a claim into my bank and was lucky enough to get my money back.

January 12, 2023
Unprompted review
Rated 1 out of 5 stars

TAKEN MONEY NEVER DELIEVERED ITEM

TAKEN MONEY NEVER DELIEVERED ITEM

So so wish we had checked the reviews first.

Ordered 5th Jan. Have emailed, phoned and left messages. No response.
Lost £187. Now 14th March. Reporting to bank to see if able to claim money back. Absolutely disgusting that a company can continue to operate and take peoples money without fulfilling orders

January 5, 2023
Unprompted review

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