Puffitupcom Moreno Valley Ca . I ordered a Plenty vaporizer this year 2025 it did not work, contacted them many times for a return receipt never got an answer returned vaporizer right away certified... See more
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See what reviewers are saying
Zach S. at PuffItUp support adequately addressed my concerns and provided exceptional service with high aptitude and quick response times. He went out of his way to provide detailed explanatio... See more
Company replied
Nowadays this gradual transition from original cigarettes and tobacco to vapes is really on hype actually. Smokers are ssure that it can ease the harmful consequences of nicotine for their health. I g... See more
Well organized e-store! PuffItUp! was running several sales on items in almost any category which was great. I'm relatively new to this form of intake so between having quite a few options, all of whi... See more
Company details
Written by the company
Hi! I'm Randy, the guy who started PuffItUp over a decade ago. We want to be your favorite place to shop and learn about the Vaporizer industry. Great products and exceptional customer service is what we are all about. Say hi to us sometime, we love a good vaporizer conversation :)
Contact info
290 kingsbury grade #5, 89449, stateline, United States
- 800-420-4237
- help@puffitup.com
- www.puffitup.com
3.5
Average
6K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
They ghosted me and didn't give the…
They ghosted me and didn't give the charger for my induction heater.
December 29, 2022
Good price and quality
December 22, 2022
I never received my last order and…
I never received my last order and never received a refund !
November 3, 2022
Their product broke and they failed me before the review request came
Bought item, broke within 10 days. These people were smoke in the wind. Item's manufacturer got back to me and helped, but the seller didn't.
September 21, 2022
Firefly2+ purchase
Great customer service and very responsive! Trustworthy retailer!
September 15, 2022
Puffitup.com is an excellent company…
Puffitup.com is an excellent company who truly goes the extra mile to be the best for their customers. I've directed a number of people in their direction, so they're gaining be fans so the time. Thanks again, Puff It Up!
September 21, 2022
Best price with fast shipping.
August 17, 2022
Recent firefly 2+
New user of this site and everything went smoothly. Wish they would have offered a second battery purchase option but otherwise received my order quickly and discreetly
September 6, 2022
Great product and quick ship/delivery…
Great product and quick ship/delivery time. Will definitely buy from this site again!
September 1, 2022
Customer service has declined
Customer service has declined. The device I purchased broke after less than 2 months. I reached out for a replacement and received no response after multiple tries. Luckily, the manufacturer did issue me a replacement. I will buy directly from them from now on and not through PuffItUp again.
September 1, 2022
Amazing products, but Terrible customer service.
Amazing products, but terrible customer service.
I’ve reached out to the company three separate times for two different orders and received NO response.
In the second instance I had ordered a mouthpiece and reached out to them about it, so they sent another one immediately… But again they did not talk to me at all… and the mouthpiece they sent the second time was also the wrong mouthpiece…
Waiting to hear back…
August 6, 2022
My order never arrived
My order never arrived. When I contacted them they said it was my problem, that, according to their records, had been delivered. They said I needed to reach out to USPS directly, but never provided a tracking number or instructions on how to do that.
June 9, 2022
Unprompted review
First time customer probably last
This is my first time ordering from this company. They had a great Mothers Day sale so I took advantage of it. All items were in stock. I'm checking the tracking number and package is arriving on time. When it was delivered all I got was the free candy. I emailed puffitup and was told it was on back order. I requested a time frame so I could decide if I wanted to wait or get a refund. No one has gotten back to me either way. Now what? Am I just out $70?
May 13, 2022
Unprompted review
I miss the good old days of lightning…
I miss the good old days of lightning deliveries !!!
May 2, 2022
Email bounced back
The email that puff it up sent me did not work in response to my previous review. If you are serious about trying to make it right like you said in your reply, I would appreciate you sending an email to me that doesn’t bounce back.
April 6, 2022
Unprompted review
Amazing 2nd experience
Initially had a bad experience with this company due to misunderstanding with the associate. They’ve since then reached out and made things right. This rep went above and beyond and certainly changed my thoughts on this company.
March 25, 2022
Unprompted review
Reply from PuffItUp!
Hey Amir, please reach out to me directly. Zakk@puffitup.com so we can get this taken care of for ya! I'm so sorry for this experience. Definitely not one we're proud of and I'd like to get it corrected.
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