Pulleymaid Reviews 

Quick dispatch, awesome product. Every home should have a ceiling rack!

I bought my original pulley in 2018
With no fault of the company I was pulling it it rubbing the string . Therefore it wore through
I bought another one . Then the metal holder dropped and broke
I contacted the company to buy another one ….the company was amazing and sent me a full set free due to the lifetime guarantee
So very impressed and most definitely would recommend this company

Great product that I have bought again as such a useful thing to have. Perfectly made

Ordering from overseas can be a little nerve wracking. But Pulleymaid made it the whole process easy and very friendly on the shipping. We love our hanging clothes rack. Not very common in the USA. When I visited my sister in the UK and saw hers we knew that we needed to get one when we got home. Our Pullymaid is now saving energy and making our clothing last a whole lot longer!

Great Quality, Great service. Great Price
Ordered x4 Pulleymaid slats for my old pulley. Price very reasonable.
Bit of confusion with PayPal with address delivery as it was not getting delivered to my address.
Customer Service sorted this out quickly and professionaly.
Thanks Tom Edwards.

Well made product, speedy delivery.

Very happy with my purchase. Black Friday discount was a bonus as I was already looking to buy one. Also free delivery. Looks great and just the ticket for drying laundry indoors.

Brilliant simple and high quality. Only niggle is that the rope is stiff so it sticks out and gets caught in a door. I guess the rope will soften with use or it might be replaced

We love our airer, it takes a full load of washing and most things dry overnight. It was easy to install and excellent value for money, it will pay for itself in less than a year now we won't need the tumble drier running three times a week. And free delivery which was quick and well packaged, we should have got one years ago!

Our Pulleymaid clothes drier is just what we wanted. It is well made and was easy to install, and gives a little old world charm to our laundry room. Many thanks!

Arrived on schedule, ready to install and use.
Very effective at drying clothes and great as everything is off the floor.

The service from Pully maid was excellent. Their staff went the extra mile to get my purchase to me before Christmas. Great product, well made and sturdy. I would recommend this company without hesitation.

Excellent product arrived on time. Look forward to many years of drying clothes!

Pulleymaid were advertising 50 dollypegs in a cotton drawstring bag for £7.99 last August bank holiday (which included a 20% discount for the holiday period). I duly added two packs to my basket but, due to ordering over the phone, did not notice that the number of pegs for some reason automatically defaulted to 20 on the order page. Two packs of 20 turned up in cardboard boxes, no sign of any drawstring bags. When I made polite enquiries as to how this happened I was increasingly subjected to a torrent of abusive emails from employee A. I admit I became progressively stroppier, but this was due to his outrageous handling of the matter. He made personal insults and also, apropos of nothing, gave me details of the medical history of 3 generations of his family, which I am sure is outside of the data protection rules. He obviously has wind of the remake of Fawlty Towers and is teeing himself up as a scriptwriter or even for the part of Basil himself. 'We would all like 50 pegs for 7.99, wouldn't we?' Well, yes, A, that IS what we would like if it is clearly advertised on your website. I initially had hopes that B would be more helpful, but she soon closed ranks and also gave similar non-service to A, although not as rude. Neither gave me an answer to my question of why they were advertising something that it did not actually seem possible to purchase. Both declined to give me the contact details of the director, so I wrote to him. This was before I read other reviews on the company, which would have saved me wasting my ink as he never replied, so there is obviously no robust complaints procedure. The pegs themselves are superficially reasonably attractive compared to the cheaper Chinese pegs available, but many are not well finished. Incidentally, if I have had an issue with a Chinese company in the past they have been unfailingly courteous and put the matter right in a very timely manner. I had thought to do the right thing by supposedly buying British but the company's customer non-service team could learn a lot from the Chinese companies. Their other products look OK and get good reviews so I pity the poor workforce when their shop window is staffed by this team who are so hubristic that they even write rude and defensive responses to unfavourable reviews instead of trying to address genuine grievances. As an update, I see that the company is, as expected, slandering me by saying that I am lying. When talking of ordering over the phone I meant that I used my phone as the interface to place my order, rather than that I phoned them. This is why it was difficult to see that they had made the default to 20 pegs on the order form. There was in fact no other option than 20 pegs despite the website advertising 50. I at no point claimed to be visually impaired, just that i did not see their ruse of defaulting the number as the type was so small on the phone. As for being vindictive, I have never before written a poor review of this nature but the service was so far short of the mark of even the lowest bar that I felt obliged to warn others. I see that unfortunately, though, many have been victims of it and have learned that it is always wise to read reviews before purchasing a product. Is there no limit to this company's rudeness? Surely they are only letting themselves down by these risible replies and exposing their dreadful service to all and sundry. As a further update, I had a mildly threatening letter from Pulleymaid at 7 pm on a Thursday and by lunchtime on the Saturday they amended their response to this review to say I had not replied - not much time given to respond. Intriguingly, the writer of the letter (title of position not given) uses the same incorrect spelling of a word misspelled by employee A. I see that they have now taken down all the nonsense about me being a liar and a scammer in their response to the Trustpilot review, but if you require some mild amusement you can at present still see their reply to my Google review which duplicated this one.

Ordered on the 20/06, but processing did not take place for some time. I made the laths to suit our needs in Tasmanian oak. There are discrepancies in the size of the holes and between individual end pieces. This meant that each lath had to be individually shaped to fit. My main criticism is the pulleys that I bought. The long screws appear to be made of bright drawn steel which would make them prone to shearing unless great care is taken during installation. The individual pulley wheels are cheap, grey plastic. The pulleys are not well finished and have rough, sharp edges and no bearings, bushes or lubrication, I do not expect them to last long. This is a pity, obviously a lot of work has been devoted to ensure an authentic appearance but the basic engineering of the pulleys is not adequate.

Bought the shaker peg rail and am so pleased with it. The quality is excellent. They obviously take pride in their products. Packed well and received promptly. Would definitely order from them again.

Great company, great products. My wife had kept hold of some airer rack ends and pulleys she had been given by her grandmother. To find genuine replacement parts, enabling the original elements to used once again, was fantastic. The airer is now in daily use and is really easy to use.

Having moved house a new pulleymaid was essential. What you see is what you get! Easy instructions on line for installation. Very easy to operate. I have this time varnished the poles to protect them from damp clothes.

The pulleymaid cord is superior to other brands. It doesn't twist or fray and runs smoothly through the pulley wheels with a nice elasticity. It's competitive on price too. Would totally recommend.