Prompt initial response and engineer was engaged and got job done effectively. I would suggest shoes should be removed if coming into a home. Price has gone up a bit more than I expected. Thank yo... See more
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Easy to arrange a visit by engineer to assess issues with Saniflo macerator/pump. Engineer (Gavin) arrived on time, within the hour time slot advised by pumpmaster. He was extremely knowledgeable and... See more
The engineer was professional, knowledgeable, fast, efficent and magically brought back to life a unit which is well past its sell-by date. A brilliant service.
Gavin was absolutely fantastic! He had a wealth of knowledge and explained everything really well. He was very polite and helpful. Thanks Gavin & pump master.
Company details
- Plumber
- Appliance Repair Service
- Appliances Customer Service
- Pumping Equipment and Service
- Repair Service
- Small Appliance Repair Service
Written by the company
We are a UK-based company specialising in the service, repair, and maintenance of Saniflo toilets, sinks, and shower pumps. With years of experience in the industry, our team of certified technicians is committed to providing reliable and efficient solutions for all your Saniflo system needs. Whether it's in a residential, commercial, or industrial setting, we take pride in delivering high-quality workmanship and exceptional customer service, ensuring that every job is completed to the highest standards. As a trusted name in the field, we offer quick response times, transparent pricing, and personalised service tailored to meet your specific requirements. Our goal is to provide our customers with peace of mind, knowing that their Saniflo systems are in the hands of experienced professionals.
Contact info
Manor Farm Offices, WR2 4BS, Worcester, United Kingdom
- 0800 292 2542
- info@pumpmaster.co.uk
- www.pumpmaster.co.uk
Hasn’t replied to negative reviews
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Excellent service
If you have a Saniflo and something goes wrong, this company is the one to use. We've called them out twice when friends have thrown wipes down the loo (despite the warning notices!). The response is fast, the guys know what they're doing, and the charges, while not cheap, are reasonable and in line with any "call-out" service. The HQ is in Worcester but they cover the whole country.
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