Its a great gym, the other members are friendly, the staff are a little bit absent or not quite engaging. Some of the equipment is intimidating for a newbie. Wish i could book in to get a PT to show m... See more
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Review summary
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Reviews shaping this summary
Amazing gym great community v friendly made friends of all ages incredible Class schedule above beyond any other gym with v experienced coaches and manager jamie goes all out covering classes when... See more
Company replied
I've been going to PureGym for a while now, and it's honestly one of the best decisions I've made for my fitness. The classes are brilliant and a great way to mix up my weekly workouts. I always l... See more
Company replied
Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful h... See more
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Company details
About PureGym UK
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
4.0
Great
67K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Amazing gym
Amazing gym, friendly staff, very clean. Would highly recommend
July 29, 2026
Unprompted review
Reply from PureGym UK
Hi Bayfield. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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Always professional in correspondence…
Always professional in correspondence and information supplied
July 29, 2026
Unprompted review
Reply from PureGym UK
Hi Alan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Stop turning the hvac system off
Stop turning the hvac system off between 10pm-4am. We all pay for this, if you cant afford it then charge us more. Jokers
July 28, 2026
Unprompted review
Reply from PureGym UK
Hi Elliott, thanks for leaving us this review.
We have recently made slight changes to this area, looking at improving energy efficiency. This is both to control our energy usage, but also with a look to reduce our carbon footprint. By law, we have a requirement to provide a certain amount of fresh air based on occupancy levels, and our ventilation system increases and decreases at different times throughout the day and night, making sure me meet these requirements and provide good air movement around the gyms. These levels are based upon size of the gym, and occupancy levels, and are regularly monitored.
With regards to the temperature in the gym, we use air conditioning units which heat the air when it drops below 17.5C, and cools the air when it goes higher than 21.5C, keeping the temperature within the gym at an acceptable level. This is regularly checked to ensure the units are operating as they should be across all of our gyms.
On occasion, we can get faults on our ventilation and AC systems which is normal. When this happens, there is a process in place to ensure we arrange for our contractors to attend, investigate and resolve the faults and return the systems back to full working order within a timely manner.
All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities and all feedback is taken into account when making any future changes.
Well equipped gym at a reasonable price
Well equipped gym at a reasonable price with friendly staff. Always clean and well managed.
July 28, 2026
Unprompted review
Reply from PureGym UK
Hi Paul. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Once the gym refurb is finished it…
Once the gym refurb is finished it should be great
July 28, 2026
Unprompted review
Reply from PureGym UK
Hi David. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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Great classes and members
Great classes and members. The team and manager are very friendly and supportive.
July 28, 2026
Unprompted review
Reply from PureGym UK
Hi Emily. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Beautiful customer service lads
July 28, 2026
Unprompted review
Reply from PureGym UK
Hi Jason. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Excellent PTs
November 6, 2025
Reply from PureGym UK
Hi Gboyega. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Pure Gym Marylebone
Good range of equipment. Friendly and helpful staff. Gym area is kept clean and tidy. Well done.One comment I would make though is the blocking of equipment by those people who think that the gym equipment is really a chair to enable them to scroll on their mobile phones. No problem if they are using the equipment but 9 times out of 10 they are just using the equipment as a seat! This behaviour is very frustrating and annoying.
July 27, 2026
Unprompted review
Reply from PureGym UK
Hi Ken. Thanks for taking the time to leave this review, It's great to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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Great staff great gym
The reasons is had a nutrition class today with Anth he was really good took time explaining stuff as years since been to gym great deal has changed loads of good information. But also was very nice in attitude and friendly. But also all staff are nice at Hartlepool gym. Right down to the lad that’s the clean very friendly. Thank you Tony.
July 27, 2026
Unprompted review
Reply from PureGym UK
Hi Anthony. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Long-term customer
The gyms are generally equipped and the online service seems reliable. The classes are challenging but fun.
July 27, 2026
Unprompted review
Reply from PureGym UK
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Gym good, parking ridiculous
The gym quality in Bangor was good. However parking resulted in a charge, despite having a time stamped entry day pass. Do yourself a favour and go somewhere else.
Edit- no way to contact Pure Gym and nothing on their booking states to add your car reg.
June 27, 2026
Unprompted review
Reply from PureGym UK
Hi Clare, thanks for taking the time to leave us this review. We are sorry to see this is 1 star.
We are sorry to hear you have received a fine and we apologise for any inconvenience caused. It is however stated clearly on the gyms web page about parking restrictions.
If you wish to discuss this further our Member Services team can be contacted via email at member.services@puregym.com or via Facebook/Instagram DM. They will be happy to look into this and advise you further.
Thanks, PureGym
Reply from PureGym UK
Hi Jassim. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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Great gym, great staff
Really enjoying this gym.
Recently joined with Mason Tanner is my pt. I've been learning so much from him, not only about fitness but about my overall health and support with menopause.
He's very encouraging and very easy to get along with.
The gym itself is very clean and has some great equipment. All the staff are brilliant and very friendly and are happy to help if you need them.
I've even tried the classes and was made very welcome and really enjoyed them.
Overall I'm very impressed on what they have to offer.
July 24, 2026
Reply from PureGym UK
Hi Sarah. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great first experience
Great first experience, PT Missy was fantastic! I felt really at ease and she was very patient and encouraging throughout classes today.
July 26, 2026
Unprompted review
Reply from PureGym UK
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK
Hi Marcus. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK
Hi Victoria. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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Had a great Hit class with Ciaran!
Had a great Hit class with Ciaran!
Highly reccomend...
Great pace very professional,looking forward to the next one!
July 23, 2026
Unprompted review
Reply from PureGym UK
Hi Sadie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
HEMEL HEMPSTEAD BRANCH IS GREAT
Very competitively priced, good mix of age groups, shapes and sizes, non intimidating, trainer’s always available if needed, good range of equipment and weights, classes available if needed. Only slight negative I have is they need more rope attachments for the cable machines, they have 9 cable machines in Hemel branch with only 4 rope attachments and 4 straight bar attachments. Apart from that it’s great also not over busy apart from holiday times.
July 25, 2026
Unprompted review
Reply from PureGym UK
Hi Fangio. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
The changing rooms are clean
The staff are friendly, changing room are clean.
July 22, 2026
Unprompted review
Reply from PureGym UK
Hi Muhammad. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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