Its a great gym, the other members are friendly, the staff are a little bit absent or not quite engaging. Some of the equipment is intimidating for a newbie. Wish i could book in to get a PT to show m... See more
Company replied
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Review summary
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Amazing gym great community v friendly made friends of all ages incredible Class schedule above beyond any other gym with v experienced coaches and manager jamie goes all out covering classes when... See more
Company replied
I've been going to PureGym for a while now, and it's honestly one of the best decisions I've made for my fitness. The classes are brilliant and a great way to mix up my weekly workouts. I always l... See more
Company replied
Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful h... See more
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Company details
About PureGym UK
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
4.0
Great
67K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Great first experience
Great first experience, PT Missy was fantastic! I felt really at ease and she was very patient and encouraging throughout classes today.
July 26, 2026
Unprompted review
Reply from PureGym UK
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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Reply from PureGym UK
Hi Marcus. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK
Hi Victoria. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Had a great Hit class with Ciaran!
Had a great Hit class with Ciaran!
Highly reccomend...
Great pace very professional,looking forward to the next one!
July 23, 2026
Unprompted review
Reply from PureGym UK
Hi Sadie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
HEMEL HEMPSTEAD BRANCH IS GREAT
Very competitively priced, good mix of age groups, shapes and sizes, non intimidating, trainer’s always available if needed, good range of equipment and weights, classes available if needed. Only slight negative I have is they need more rope attachments for the cable machines, they have 9 cable machines in Hemel branch with only 4 rope attachments and 4 straight bar attachments. Apart from that it’s great also not over busy apart from holiday times.
July 25, 2026
Unprompted review
Reply from PureGym UK
Hi Fangio. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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The changing rooms are clean
The staff are friendly, changing room are clean.
July 22, 2026
Unprompted review
Reply from PureGym UK
Hi Muhammad. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
First time using the gym
First time using the gym, visited whilst on holiday locally. I found the gym to be well laid out and the changing rooms were super clean and tidy.
July 25, 2026
Unprompted review
Reply from PureGym UK
Hi Ian. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Puregym is a friendly gym where people…
Puregym is a friendly gym where people mind their own business. If you want to lose weight, there is equipment that will help you lose weight. Most of the staffs are approachable. There is equipment which suits everybody. If you are self motivated, you can choose the equipment you want to you. If you need some help, you can join some classes. Generally people appear friendly and the general atmosphere is friendly. The toilets are clean. There are writings on the wall to encourage you such as Lets do this. I like Puregym. Value for money.
July 24, 2026
Unprompted review
Reply from PureGym UK
Hi Roselyn. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Good gym - Harold Wood
The staff are very polite, friendly & give good training advise. They are always happy.The gym is a nice size, great equipment & weights. Its very cosy. Very nice gym.
The classes are good & instructors are hard core but very good
July 24, 2026
Unprompted review
Reply from PureGym UK
Hi Samantha. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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As always
As always, the staff. Great bunch of friendly people to be fair.
July 24, 2026
Unprompted review
Reply from PureGym UK
Hi Keith. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK
Hi Devante. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Worst Gym in Lichfield
Again, I have to rate PureGym Lichfield one star. Unfortunately, the environment there makes me feel very uncomfortable. In particular, one female member of staff has a consistently unfriendly attitude, which only adds to that feeling.
There are also ongoing issues with the equipment. Some machines are either out of order or do not operate correctly. For example, the calf machine binds during use, making the movement very stiff and uncomfortable.
The showers are another concern, with mould growing on the silicone sealant and an unpleasant smell that seems to persist.
There are much better gyms in Lichfield that offer friendlier, more helpful staff and a more welcoming atmosphere. PureGym also seems to attract a number of people with oversized egos, which can make the environment less enjoyable. In addition, children are sometimes allowed in the gym unsupervised when they should not be.
Sadly, I can no longer recommend this gym.
July 24, 2026
Unprompted review
Reply from PureGym UK
Hi Simon, thanks for taking the time to leave us this review. We are sorry to see this is 1 star.
We are sorry to hear this and thank you for bringing these to our attention. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.
We have a strict age policy which is 16+ years. Nobody under this age is allowed to enter our gyms due to health and safety. If you have concerns that someone may be under then please report this to the Gym Manager who can then further investigate and take action.
Thanks, PureGym
Great environment and staff are very…
Great environment and staff are very interactive especially my personal trainer Resharn from snow hill who's absolutely brilliant. His ability to coach more confidence in movement, weight loss and strength is second to none and it's really changed my life. If your someone this relates to I'd definitely look to get in touch🙏🏾
July 24, 2026
Unprompted review
Reply from PureGym UK
Hi Jacqueline. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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Been here for almost a year and has not…
Been here for almost a year and has not disappointed me the people and colleagues are nice and the gym is a safe place for everyone.
July 24, 2026
Unprompted review
Reply from PureGym UK
Hi Yousf. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Up to date gym and got loads of…
Up to date gym and got loads of machines and good gym environment.
July 24, 2026
Unprompted review
Reply from PureGym UK
Hi Yahya. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK
Hi Natalie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great staff at the Birmingham Snow Hill…
Great staff at the Birmingham Snow Hill gym with a lot of equipment for every workout needs you have.
July 24, 2026
Unprompted review
Reply from PureGym UK
Hi Sammy. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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Weights are kept in designated area…
Weights are kept in designated area healthy amount of different machines. Only request is for a boxing bag!!! (I’m situated at snow hill puregym)
July 24, 2026
Unprompted review
Reply from PureGym UK
Hi Elliot. Thanks for taking the time to leave this review, It's great to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
The staff are extremely helpful and…
The staff are extremely helpful and have given me assistance since my journey started.
July 24, 2026
Unprompted review
Reply from PureGym UK
Hi Kaiden. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Lots of varied equipment depending on…
Lots of varied equipment depending on your routine available
July 24, 2026
Unprompted review
Reply from PureGym UK
Hi Richie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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