Its a great gym, the other members are friendly, the staff are a little bit absent or not quite engaging. Some of the equipment is intimidating for a newbie. Wish i could book in to get a PT to show m... See more
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Having been with Pure Gym at Park Royal for ohhhh so many years and seen a lot of changes I write because I believe they are finally listening to us ... the clients!! I love the pump, circuits and cor... See more
Company replied
I've been going to PureGym for a while now, and it's honestly one of the best decisions I've made for my fitness. The classes are brilliant and a great way to mix up my weekly workouts. I always l... See more
Company replied
Firstly the staff always make you feel welcome. Professional throughout with underpinning knowledge. Not only do they look the part, Great to see the staff practice what they preach. Good range of equ... See more
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Company details
About PureGym UK
Written by the company
Membership Help
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Find a Gym
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
4.0
Great
67K reviews
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Replied to 90% of negative reviews
Typically replies within 1 week
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We nEd a water fountain desperately
We nEed a water fountain desperately
July 29, 2026
Unprompted review
Reply from PureGym UK
Hi Tashan. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of kit so that members have a variety of ways to workout. We're happy to pass your suggestion onto the club.
Thanks, PureGym
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So far, good
They get in contact to me, and explained everything, but still, they need to improve communication and information about the services, promotions and website..
July 23, 2026
Unprompted review
Reply from PureGym UK
Hi Ricardo. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are sorry to see this is 1 star.
We would like to apologise for any inconvenience caused. Could you please email member.services@puregym.com and they will be happy to advise and assist you further. Please note due to how busy the team currently is, replies may take a little longer than usual.
Thanks, PureGym
Fabulous gym!
Just love the place. Love the classes, love the staff (especially Suzanne who is awesome!) and making a new circle of friends.
July 29, 2026
Unprompted review
Reply from PureGym UK
Hi Mick. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
I've been going to PureGym for a while…
I've been going to PureGym for a while now, and it's honestly one of the best decisions I've made for my fitness. The classes are brilliant and a great way to mix up my weekly workouts. I always leave feeling like I've worked hard.
The biggest reason I enjoy coming back is the staff. They're friendly, approachable, and always encouraging. They know how to push you to give that little bit extra, but they also make you feel comfortable and supported, whatever your fitness level.
The atmosphere is really welcoming, and it's a place where you feel motivated to keep improving. If you're thinking about joining a gym with great classes and an amazing team, I'd definitely recommend PureGym. Five stars from me!
July 29, 2026
Unprompted review
Reply from PureGym UK
Hi Jose. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
The worst air conditioning
Great gym but every summer it’s so hard to workout as they have such poor air conditioning. I’ve written to pure gym about this as I’ve been a member over 5 years now and every year they roll out rented blowers that don’t keep the gym cool but Pure gym didn’t respond to me so I’m now leaving.
July 20, 2026
Unprompted review
Reply from PureGym UK
Hi Tanya. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
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Reply from PureGym UK
Hi Joanna. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Amazing gym
Amazing gym, friendly staff, very clean. Would highly recommend
July 29, 2026
Unprompted review
Reply from PureGym UK
Hi Bayfield. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Always professional in correspondence…
Always professional in correspondence and information supplied
July 29, 2026
Unprompted review
Reply from PureGym UK
Hi Alan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Stop turning the hvac system off
Stop turning the hvac system off between 10pm-4am. We all pay for this, if you cant afford it then charge us more. Jokers
July 28, 2026
Unprompted review
Reply from PureGym UK
Hi Elliott, thanks for leaving us this review.
We have recently made slight changes to this area, looking at improving energy efficiency. This is both to control our energy usage, but also with a look to reduce our carbon footprint. By law, we have a requirement to provide a certain amount of fresh air based on occupancy levels, and our ventilation system increases and decreases at different times throughout the day and night, making sure me meet these requirements and provide good air movement around the gyms. These levels are based upon size of the gym, and occupancy levels, and are regularly monitored.
With regards to the temperature in the gym, we use air conditioning units which heat the air when it drops below 17.5C, and cools the air when it goes higher than 21.5C, keeping the temperature within the gym at an acceptable level. This is regularly checked to ensure the units are operating as they should be across all of our gyms.
On occasion, we can get faults on our ventilation and AC systems which is normal. When this happens, there is a process in place to ensure we arrange for our contractors to attend, investigate and resolve the faults and return the systems back to full working order within a timely manner.
All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities and all feedback is taken into account when making any future changes.
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Well equipped gym at a reasonable price
Well equipped gym at a reasonable price with friendly staff. Always clean and well managed.
July 28, 2026
Unprompted review
Reply from PureGym UK
Hi Paul. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Once the gym refurb is finished it…
Once the gym refurb is finished it should be great
July 28, 2026
Unprompted review
Reply from PureGym UK
Hi David. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great classes and members
Great classes and members. The team and manager are very friendly and supportive.
July 28, 2026
Unprompted review
Reply from PureGym UK
Hi Emily. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Beautiful customer service lads
July 28, 2026
Unprompted review
Reply from PureGym UK
Hi Jason. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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Excellent PTs
November 6, 2025
Reply from PureGym UK
Hi Gboyega. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Pure Gym Marylebone
Good range of equipment. Friendly and helpful staff. Gym area is kept clean and tidy. Well done.One comment I would make though is the blocking of equipment by those people who think that the gym equipment is really a chair to enable them to scroll on their mobile phones. No problem if they are using the equipment but 9 times out of 10 they are just using the equipment as a seat! This behaviour is very frustrating and annoying.
July 27, 2026
Unprompted review
Reply from PureGym UK
Hi Ken. Thanks for taking the time to leave this review, It's great to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great staff great gym
The reasons is had a nutrition class today with Anth he was really good took time explaining stuff as years since been to gym great deal has changed loads of good information. But also was very nice in attitude and friendly. But also all staff are nice at Hartlepool gym. Right down to the lad that’s the clean very friendly. Thank you Tony.
July 27, 2026
Unprompted review
Reply from PureGym UK
Hi Anthony. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Long-term customer
The gyms are generally equipped and the online service seems reliable. The classes are challenging but fun.
July 27, 2026
Unprompted review
Reply from PureGym UK
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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Gym good, parking ridiculous
The gym quality in Bangor was good. However parking resulted in a charge, despite having a time stamped entry day pass. Do yourself a favour and go somewhere else.
Edit- no way to contact Pure Gym and nothing on their booking states to add your car reg.
June 27, 2026
Unprompted review
Reply from PureGym UK
Hi Clare, thanks for taking the time to leave us this review. We are sorry to see this is 1 star.
We are sorry to hear you have received a fine and we apologise for any inconvenience caused. It is however stated clearly on the gyms web page about parking restrictions.
If you wish to discuss this further our Member Services team can be contacted via email at member.services@puregym.com or via Facebook/Instagram DM. They will be happy to look into this and advise you further.
Thanks, PureGym
Reply from PureGym UK
Hi Jassim. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great gym, great staff
Really enjoying this gym.
Recently joined with Mason Tanner is my pt. I've been learning so much from him, not only about fitness but about my overall health and support with menopause.
He's very encouraging and very easy to get along with.
The gym itself is very clean and has some great equipment. All the staff are brilliant and very friendly and are happy to help if you need them.
I've even tried the classes and was made very welcome and really enjoyed them.
Overall I'm very impressed on what they have to offer.
July 24, 2026
Reply from PureGym UK
Hi Sarah. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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