Pure Hair Extensions Reviews 

442
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 107 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptionally soft texture, brilliant overall quality, and wide variety of available color matches for the hair extensions. Many people note that the items feel very natural, blend seamlessly with their own hair, and provide wonderful volume for daily styling routines and special occasions. Some reviewers were not happy with long delivery times, noting that international shipping from overseas took significantly longer than expected. A few consumers also experienced poor product durability, mentioning that certain items degraded quickly, became completely unmanageable, or suffered from heavy shedding over extended periods.

What people talk about most

Product

Customers report positive experiences with the product, highlighting the incredible hair quality, softness,... See more

Quality

Users describe positive interactions with quality, noting that the hair extensions are soft, thick, and look... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a wide split in experiences. Many consumers... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with highly mixed feelings regarding... See more

Order

Consumers experience mixed and ambiguous feelings regarding their orders. Many customers report fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 300g of 30-inch extensions in color 1B, and I’m beyond impressed! Even though the hair wasn’t in stock, the team emailed me right away, offered express shipping, and delivered so quickly. Th... See more

Rated 5 out of 5 stars

Had the best experience with them, reached to get a colour match and the response was so quick and accomodating that I was even to book a last minute appt to purchase and colour match. Was able to lea... See more

Rated 5 out of 5 stars

I have purchased from pure multiple times, and have been really happy with the hair. The colours are great and I really love the quality, they have lots of shades and customer service is always very h... See more

Company replied

Rated 5 out of 5 stars

I purchased the 16” invisible wire extensions. The quality of the hair is incredible and it blends so seamlessly with my own shoulder length hair. The delivery took a while as it was shipped to Englan... See more


Company details

  1. Beauty & Well-being

Written by the company

Pure Hair specialises in premium 100% Remy double drawn human hair extensions, designed to deliver beautiful, natural-looking length and volume. Our collection includes luxury Clip-In, Seamless, Halo, Tape, Weft, Keratin Bond and Micro Bead hair extensions in a wide range of lengths and shades. Our premium extensions are crafted using high-quality double drawn Remy human hair for soft, silky and beautifully blended results. With thousands of customers around the world, we’re passionate about making beautiful hair easy — from helping you find your perfect colour match to delivering quality extensions straight to your door. We offer fast, tracked shipping worldwide. **Beautiful Hair, Made Easy.**


Contact info

4.1

Great

TrustScore 4 out of 5

442 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(442)

107 reviews in the last 12 months

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Rated 1 out of 5 stars

TERRIBLE. Avoid at all costs!

Awful customer services. They tried to accuse me of heat styling a product when I had simply combed a defective product on arrival to try and fix it. They try to deflect and be of little help when you report issues to them and then accuse you of things. Avoid at all costs including the fact the at the price and quality of product is terrible.

November 6, 2024
Unprompted review
Pure Hair Extensions logo

Reply from Pure Hair Extensions

Hi Imy,

As mentioned in our emails our fringes don't come frizzy, they come straight and they are all checked before being sent out.

Kind regards,
Kate

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Rated 5 out of 5 stars

The clip in one piece

The clip in one piece is very good hair quality and easy to use giving the thickness and volumizer. Perfect color match and very helpful staff. I would recommended👍🏻

October 11, 2024
Unprompted review
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Reply from Pure Hair Extensions

Hi JJ,

Thank you for your lovely review. We are glad to hear you are happy with your order.

Kind regards,
Kate

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Rated 5 out of 5 stars

Clip On Extentions - Melbourne Customer

I have tried hair extentions from couple of different places just to get disappointed. I was scared to spend money yet again, but I am so happy with my decision. I bought Mocha Brown clip on and they go very well with my natural hair even though my natural hair colour is natural black in colour. The clipping is very easy. The quality of hair is fabulous. Additonally, the videos on this business's website are very helpful in learning on how to wear these extentions. I wore them to a party and got so many compliments. And trust me not just writing this for the sake of giving this business a good review - Pure Hair Extentions definitely deserve a great review.

September 23, 2024
Unprompted review
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Reply from Pure Hair Extensions

Hi Pooja,

We are so happy to hear you love your extensions and you got so many compliments. Thank you for your lovely review.

Kind regards,
Kate

Rated 1 out of 5 stars

Halo hair extensions don't blend

Halo hair extensions don't blend with my own hair. The piece is way too heavy. Uncomfortable and complicated wire. I'm a hair stylist and I tried to cut them and it was impossible to make it work. Sadly, a waste of money. They ended up in the bin.

September 13, 2024
Unprompted review
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Reply from Pure Hair Extensions

Hi Lara,

That's a shame, we are sorry to hear. Unfortunately, halos aren't made for all hair types as they only sit in one spot on the head causing it to feel heavy if your natural hair isn't thick. We do offer customers to send photos of their hair so we can recommend the best product for your hair type.

Kind regards,
Kate

Rated 5 out of 5 stars

I've been wearing extensions for over…

I've been wearing extensions for over 12 years, Pure hair is my favorite brand I've tried in years. the hair lasts me at least 9 months and are great quality for a great price.

cherry on top is fast international shipping and amazing customer service :)

September 17, 2024
Unprompted review
Pure Hair Extensions logo

Reply from Pure Hair Extensions

Hi Lauren,

Thank you for your review.

Kind regards,
Kate

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Rated 2 out of 5 stars

Glue tabs dissolved first wash

I had my extensions in for 2 weeks, I washed them and they started sliding straight out. The glue had completely dissolved on the tapes. I did email about this and I feel they looked for every excuse possible. First it was because I didn’t wash my hair immediately before application and then it was because I use wella hair products. I have used tapes from other companies and never had this issue. I am only giving two stars because the hair is average quality. I feel the way has been handled is really disappointing.

September 13, 2024
Unprompted review
Pure Hair Extensions logo

Reply from Pure Hair Extensions

Hi Ella,

As mentioned in our emails if you don't follow our important information card that's highlighted and sent with your order then this can affect the wear of the extensions. Tape slippage is caused by not prepping the hair with an extension prep shampoo before the installation. Also, any harsh ingredients highlighted on the card can cause the glue to break down/dissolve.

Kind regards,
Kate

Rated 5 out of 5 stars

Have been purchasing tape and weave…

Have been purchasing tape and weave extensions for my clients from Pure Hair for years and can honestly say the quality has always been excellent and lasted. Never had any issues and will always be my go to for remy human hair extensions. Thank you!!

July 20, 2024
Unprompted review
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Reply from Pure Hair Extensions

Hi Vanessa,

Thank you for your review. We are glad to hear you are happy with all of your orders and different methods of extensions.

Kind regards,
Kate

Rated 2 out of 5 stars

Too much hair

While the quality of the hair is better than other (cheaper) options, there was way too much hair in the clip in fringe I bought (like 10 times too much hair, too much to reasonably be able to thin it out). So, completely unusable for me.

August 30, 2024
Unprompted review
Pure Hair Extensions logo

Reply from Pure Hair Extensions

Hi Sarah,

Thats a shame to hear as we have many customers style/cut/colour our fringes to suit. Usually, a hairdresser can do this for you.

Kind regards,
Kate

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Rated 5 out of 5 stars

I found pure hair extensions online and…

I found pure hair extensions online and was looking for an affordable solution to thickening my hair - they responded to my enquiry immediately and I was able to collect my hair piece the same day, it was so easy and I’m so happy with my hair extensions!

August 27, 2024
Unprompted review
Pure Hair Extensions logo

Reply from Pure Hair Extensions

Hi Lichelle,

Thank you for your lovely review and thank you for coming in yesterday it was lovely to meet you.

Kind regards,
Pure Hair.

Rated 1 out of 5 stars

Having bought from Pure hair before and…

Having bought from Pure hair before and the extensions being great quality I decided to purchase again. I really wish I hadn't. Even though my hair was clean before application and no conditioner used they are shedding badly. After 1 week the hair looks dry and frazzled even though I am using the correct shampoo and conditioners qnd using hair serum. I have worn extensions for 15 years and have never ever experienced this. My hair dresser has also ran out of ideas and after 3 weeks of wear I am going to have to have these removed. My hairdresser has recommended sending one of the unused bonfs to a lab to be analysed as this should not happen with Remy extensions. Don't waste your money buying these.

August 25, 2024
Unprompted review
Pure Hair Extensions logo

Reply from Pure Hair Extensions

Hi Charlotte,

Could you please send an email to enquiries@purehairextensions.com.au so we can look into this further for you.

Kind regards,
Pure Hair.

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Rated 5 out of 5 stars

So happy with my purchase

So happy with my purchase.
Colour matched perfectly and delivered super quick.
Will shop here again. Thanks pure Hair.

July 19, 2024
Unprompted review
Pure Hair Extensions logo

Reply from Pure Hair Extensions

Hi Brooke,

Thank you for your lovely review.

Kind regards,
Pure Hair.

Rated 5 out of 5 stars

Pure hair extensions is an amazing…

Pure hair extensions is an amazing place to shop at, they were quick with postage and everything went super smooth I would definitely recommend shopping with them!

August 13, 2024
Unprompted review
Pure Hair Extensions logo

Reply from Pure Hair Extensions

Hi Hailey,

Thank you for your lovely review.

Kind regards,
Pure Hair.

Rated 5 out of 5 stars

Exceeded expectations

Exceeded expectations. The 16” pony tail clip in was plenty and you could feel the weight. Easy to insert in my existing (pencil thin) high ponytail. Felt and looked like real hair and I received lots of compliments.

August 5, 2024
Unprompted review
Pure Hair Extensions logo

Reply from Pure Hair Extensions

Hi Sarah,

Thank you for your lovely review. Glad to hear you love your ponytail.

Kind regards,
Pure Hair.

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