I have been w/ Puretalk since July of 2021. Coverage is as good and in some spots better than Verizon. Customer service is very good as well. When I do have an issue, I have spoken w/ someone who s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
PureTalk provides the same excellent service at a fraction of the cost of the major carriers. We’re retired and needed to reduce costs, where possible, and PureTalk, a veteran owned company, has achi... See more
Company replied
Outstanding customer service. When changing carriers Trac Phone slow walked unlocking my phone. A PureTalk rep set up a 3-way call with me and Trac Phone and got it done immediately. Also, tech suppor... See more
Company replied
They answer the phone. They are professional and knowledgeable about their product. Their instructions are clear and understandable . They spend as much time as needed to solve my issues. This company... See more
Company replied
Company details
Written by the company
At PureTalk, we believe that you shouldn't have to compromise on your wireless service or your values. We are a proud, veteran-led American company dedicated to providing premium wireless service on the same nationwide 5G network as one of the big guys, but at a fraction of the cost. Our mission is to put people before profits, delivering honest, transparent, and affordable mobile solutions without any hidden fees, contracts, or overage charges. We understand how important it is to stay connected to your family, friends, and business. What truly sets us apart isn't just our reliable nationwide coverage; it's our unwavering commitment to exceptional customer care. When you call us, you are guaranteed to speak with a highly trained, 100% US-based customer service team who genuinely wants to help you. We pride ourselves on creating a hassle-free experience that values your time and your hard-earned money, ensuring you always feel supported and appreciated as part of our family. Whether you need a basic plan for essential communication or a robust data package for streaming and working on the go, we have you covered. Best of all, we offer a range of flexible options to fit any budget, including plans starting at $24.99/mo. By choosing us, you are supporting a company that champions family, community, and the American spirit. We are dedicated to providing smart solutions and real savings for hardworking people. Switch today and experience the difference of a provider that puts you first. PureTalk, a wireless company that actually stands for something.
Why PureTalk
Written by the company
- Customer service, right here in the USA
- We believe in America and in creating jobs for Americans. That’s why, unlike other big businesses that offshore to save a buck, our friendly customer service team is based right here in the U.S.
- No contracts or overage fees
- You deserve better from your wireless company, not to be pigeonholed into an unlimited data plan you don’t need. That’s why we offer plans starting at $24.99 with no contracts and no hidden fees.
- Deeds. Not words.
- You can say a lot of things. Doing them is harder. Deeds, Not Words reflects PureTalk’s belief that values mean nothing without follow-through. By partnering with organizations that serve Veterans and champion American work ethic, we turn shared beliefs into measurable results. When an organization like AWP calls and says an individual needs help, we send it without hesitation. Less talk. More doing. Every single time.
30-day money back guarantee
Love our service or your money back.
We know that making a big purchase is a big deal. You work hard for your money and if you spend it on something that doesn't meet your needs, that's a big problem. That's why PureTalk offers a 30-day Money Back Guarantee, so there's no risk when you sign up. You can make the switch without breaking a sweat. We're confident you'll love your PureTalk service, but if we're wrong, just give us a buzz. Let us know that you need a refund, and we'll make things right.
Contact info
11100 Alcovy Road, 30014, Covington, United States
- (877) 820-7873
- trust@puretalkusa.com
- www.puretalkusa.com
4.3
Excellent
5K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If PT continues to block my VPN…
If PT continues to block my VPN provider I will change carriers after 7 years of hassle free use.
April 8, 2026
Unprompted review
Reply from PureTalk
Edited 04/14/2026:
Hello! We wanted to follow up as we haven't heard back from you regarding our previous message.
We want to ensure everything is working perfectly for you, so if you are still experiencing any issues, we would love the opportunity to help. Please feel free to reach out to our Technical Support team directly at 770-818-3918 whenever you have a moment.
We're here to support you and look forward to getting everything resolved. -M.S.
Hello! We are very sorry to hear about the trouble you've been having with your VPN. We truly value your seven years of loyalty, and it is certainly our goal to keep your service hassle-free just as it has been in the past.
We do not have a policy to intentionally block VPN providers, though technical configurations or security updates can sometimes cause unexpected connection issues. We would love the opportunity to look into this for you and see if there is a specific setting we can adjust to get your VPN back up and running.
A separate message has been sent to gather your information so we can troubleshoot this together and ensure you remain a satisfied member of our community. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I was able to talk with a real person…
I was able to talk with a real person who is in the USA. Bridget was very helpful and personable.
April 7, 2026
Unprompted review
Reply from PureTalk
Hi, Ruth! We’re so glad to hear you had a great experience! It’s wonderful to know that Bridget was able to provide the excellent support you deserve. We take a lot of pride in our US-based team, and feedback like yours really makes our day. Thank you for being part of the PureTalk family! - A.M.
Lied to about pricing when trying to upgrade
I have been a customer for many years with 4 lines. I went to upgrade 2 of those lines on 3/31/26, which I have done in the past with no issue, and they lied to me about the monthly price. I even asked for an exact price including taxes, etc. The upgrades also eliminated my family plan discounts for having 4 lines. The price changes will cost my family over $480 more per year. I wanted to speak to a supervisor and they said none were available. This was a bait and switch and has left me frustrated. They are not the honest Company that they claim to be.
March 31, 2026
Unprompted review
Reply from PureTalk
Edited 04/14/2026:
Hello Julie! Thank you so much for sharing those account details with us.
We’ve taken a look at your billing, and we want to make sure everything is as clear and helpful as possible regarding your recent plan changes.
We have confirmed that a total of $60.00 in bill credits has been successfully applied to your account. Part of this credit was used to cover the costs associated with upgrading your second line, and the remaining balance will automatically carry over to reduce your May bill.
We also want to clarify how the Multi-Line discount works with our updated offerings. While our newest service plans are not eligible for this specific discount, we have ensured that your 10% Multi-Line discount remains active on the two lines currently enrolled in our legacy plans. Please note that should those specific lines be upgraded to a new plan in the future, the legacy discount would be removed at that time.
We sincerely apologize for any confusion or frustration these transitions may have caused. We aim to make these updates as seamless as possible, and we truly appreciate your patience while we work through this together.
Thank you for being such a valued member of the PureTalk family. Please let us know if there is anything else we can clarify for you! -M.S.
|Hello, Julie! We are truly sorry for the miscommunication and the stress these unplanned costs have caused you. That is certainly not the experience we want for our customers. We’d like to take a closer look at what happened and see how we can help. Please look out for a message from us shortly so we can get started on a fix for you. - A.M.
The customer service rep came on line…
The customer service rep came on line quickly, let me self identify and explain my problem quickly and showed me what to do quickly,all with pleasantness.
April 6, 2026
Unprompted review
Reply from PureTalk
Hi, Johnny! We’re so glad you had a great experience with our support team! Thank you for being part of the PureTalk family! We truly appreciate your business. - A.M.
I have been a loyal Pure Talk customer for a long time.
I have been with Pure Talk from when they first started. There were some minor glitches which got worked out without much of a problem. They are the only cell service I have ever used and am very happy with the coverage, price and customer support. Early on I was paying very much less than the larger carriers which was helpful as I did not need all the bells and whistles of those more expensive options. Pure Talk I believe is also veteran owned and had a better reputation than the other 3rd party providers at the time. Highly recommended.
April 5, 2026
Unprompted review
Reply from PureTalk
Hi, Bob! We're thrilled to hear you are enjoying our service! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for your loyalty and for choosing PureTalk! - A.M.
I am truly thankful for this company
I am truly thankful for this company. I'm a truck driver so I'm all over the USA, have had pure talk for about 4 months now, haven't dropped a whole lot of calls. And saving about 200 dollars a month and have unlimited everything plus a hot spot. Customer service for this company is second to none. If you want to know the truth I would put up with dropped calls if I had to, just for the customer service and support. Thank you pure talk. If you're reading this and thinking of dropping your old phone company, do it. If I knew this I would have switched long ago. Once again, THANK YOU PURE TALK
April 6, 2026
Unprompted review
Reply from PureTalk
Hi, Richard! It's wonderful to hear you're getting reliable coverage and saving $200 a month! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Great customer service, great website, great phone service, great company!!
I’ve been with Pure Talk for 8 years or so, going with them saved me so much $$$ compared to Verizon with the exact same plan and coverage. Always great service when I contact them. It’s very easy to use their website but if you need any help just dial 611. Being veteran owned was another deciding factor. One of the best decisions I’ve ever made!
April 6, 2026
Unprompted review
Reply from PureTalk
Hello Cynthia! Thank you so much for being a loyal member of the PureTalk family for the past eight years! We are incredibly grateful for your long-term support and for sharing your experience.
It’s wonderful to hear that we’ve been able to provide you with the same great coverage you expect while helping you keep more money in your pocket. We also appreciate you highlighting our veteran-owned roots—that foundation is a huge part of who we are and why we strive to provide the best possible service to our customers.
We are so glad that our website and our 611 support team have been helpful resources for you over the years. Thank you for recommending us, and we look forward to serving you for many more years to come! -M.S.
PURE TALK, PURE BARGAIN
I've had my phone service with Pure Talk for at least 5 years and they are very reasonable prices and easy to get ahold of when you have a question. They also are U.S. based and are very mindful of our military men and women and other patriotic interests. Good investment for people who want to give back to America and get a good phone plan to boot!
April 4, 2026
Unprompted review
Reply from PureTalk
Hi Christine! We are honored to have had you with us for the last five years.
It’s wonderful to know that our commitment to providing affordable, U.S.-based support has made a positive impact on your experience. We take great pride in our mission to support our military and veterans, and we’re glad to have a customer who shares those same values.
Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
KAMINA Queen of customer service
They were just great! Kamina spent time with me helping me set my new phone I (I have MS). She was patient, professional and made sure everything was functioning before we finished the call. The price is right for this veteran owned company and if
Kamina is typical of their customer service can't go wrong.
April 2, 2026
Unprompted review
Reply from PureTalk
Hello Stephen! We are so glad to hear that Kamina was able to provide the patient and professional support you needed to get your new phone up and running.
Ensuring that everything is functioning perfectly before we hang up is always our goal, and it’s heartening to know that she made that process smooth for you. We take great pride in our team, and Kamina truly represents the kind of dedicated, thorough service we strive to provide to all of our customers.
We are also honored that our veteran-owned roots and our pricing resonate with you. We’re happy to have you with us, and we’ll be sure to pass along your kind words to Kamina and her leadership team! -M.S.
Talking to a person not a machine
Talking to a person not a machine. The person was pleasant and solved problems in few minutes
April 2, 2026
Unprompted review
Reply from PureTalk
Hi James! We are thrilled to hear that you had such a positive experience.
We know how important it is to talk to a real person when you have a question or a problem. Our team prides itself on providing that human connection, and we’re glad our agent was able to resolve everything for you so quickly and pleasantly.
Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reply from PureTalk
Hello, R.L.A.! Thank you for your 5-star review and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
I DO NOT RECOMMEND PURETALK
I had a horrific experience with PureTalk. Thanks to TrustPilot, PureTalk finally paid me for my traded in phone. As far as customer service, they are unprofessional. PureTalk advertises lower prices, but that’s based on low data use. They are no cheaper after upping the data on your plan. I have unlimited data with Verizon. My Verizon plan is less expensive than PureTalk was.
April 2, 2026
Unprompted review
Reply from PureTalk
Edited 04/07/2026:
Hello Lee! Thank you for sharing your feedback regarding your experience with our device trade-in process and our plan pricing. We truly appreciate your perspective as we work to improve our services.
We want to ensure you have received your trade-in credit, which was mailed as a check to the address on file. If this payment has not yet arrived, please let us know so we can look into this for you immediately.
While we understand we may not have been the right fit this time, we hope you might consider giving PureTalk another try in the future if our services better suit your wireless needs. If you feel we have successfully addressed your concerns, we would be very grateful if you would consider updating your review.
Thank you for being a PureTalk customer! -M.S.
Hello! We are truly sorry for the frustration you experienced with your trade-in credit and our support team. That isn’t the level of service we strive for, and we appreciate your patience while we got it sorted out. Thank you for sharing your feedback; it helps us identify exactly where we need to improve. - A.M.
Half the price of my previous carrier…
Half the price of my previous carrier and all the same benefits, great customer service and an American Company
April 1, 2026
Unprompted review
Reply from PureTalk
Hi, Dave! We're thrilled you're getting great service at a fraction of the cost! Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
All my service calls over the last four…
All my service calls over the last four years have solved every problem I’ve had, on the first call.
April 1, 2026
Unprompted review
Reply from PureTalk
Hello Robert! We're thrilled to hear you've received excellent customer service and that each problem was resolved quickly! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Customer service rep helped activate…
Customer service rep helped activate eSim on new iPhone, transferring service from old iPhone. He was very knowledgable and patient. Really appreciated his help. Pure talk always has great customer service.
April 1, 2026
Unprompted review
Reply from PureTalk
Hi Mitzi! We're excited you've had an excellent experience with PureTalk thus far and that your new iPhone was activated quickly. Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Thank you Stephanie!
Stephanie was very knowledgeable and answered all of my questions for my needs, which led to a pleasant experience and happy remainder of my day; I truly recommend PureTalk.
April 1, 2026
Unprompted review
Reply from PureTalk
Hello John! We're elated to hear that Stephanie was able to answer your questions! Your feedback has been shared with our leadership team, as we love recognizing agents who go above and beyond. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Love this company
Love this company! Coverage is great! Customer service has been wonderful EVERY time. I know that I am helping to support America because all jobs are here. I know that their values align with mine. It costs me WAY less!
March 31, 2026
Unprompted review
Reply from PureTalk
Hi, GamerD! We’re proud to provide our customers with great coverage and US-based support without the premium price tag. Thank you for your feedback and for choosing PureTalk! - A.M.
American customer service and very…
American customer service and very professional.
March 31, 2026
Unprompted review
Reply from PureTalk
Hi, David! It's great to hear you're enjoying our US-based customer support! Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Professional
Professional, patient, courteous, above and beyond great co great service, need a few more stars
March 30, 2026
Unprompted review
Reply from PureTalk
Hi, Ricky! Thank you for sharing your experience! We pride ourselves on delivering exceptional service, and it’s rewarding to know we met your expectations. We value your business and look forward to continuing to serve you. - A.M.
Reply from PureTalk
Hello David! We're excited you're enjoying your PureTalk service! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
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