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Purl Soho Reviews 

2,417
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,632 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the high quality of the products, particularly the beautiful, soft yarns that are a joy to work with. The ordering process is highlighted as easy and straightforward, complemented by excellent customer service providing quick, friendly, and effective support. Reviewers appreciate the fast and timely delivery, with orders consistently arriving well-packed and often sooner than anticipated. Many are pleased with accurate product descriptions, the gorgeous, vibrant colors, and valuable resources like free patterns and helpful videos.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers consistently praising the beautiful,... See more

Quality

Users describe positive interactions with quality, consistently praising the beauty, softness, and overall... See more

Order

Reviewers consistently express satisfaction with the ordering process, highlighting its ease and efficiency.... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the fast and prompt... See more

Customer service

People report positive experiences with customer service, consistently describing it as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Linen Quill is gorgeous! Super soft, a bit rustic, perfect for my project (a self-drafted, top-down, drapey tunic), and even better than expected after seeing several raves by YouTube podcasters. M... See more

Rated 5 out of 5 stars

I love all Purl Soho's yarns -- and their patterns. I have just finished a child's pullover using 2 kinds of cotton: Serif and Cotton Pure, and I loved both. The pattern, like all PS's designs, was cl... See more

Rated 5 out of 5 stars

Such a great website! Easy to navigate, much help and information, and so many amazing yarns. Accurate descriptions, advice on substituting, and almost best of all is the way it’s all presented - ju... See more

Rated 5 out of 5 stars

The cotton/yak wool has arrived safely. I'm thrilled with the colour and texture. I haven't begun making the toddler sweater yet as my fingernails are dry and splitting from the cold weather here. I... See more


Company details

  1. #2 of 6 best companies in Yarn Store
  2. #1 of 26 best companies in Craft Store
  3. #1 of 12 best companies in Handicraft
  4. #1 of 3 best companies in Knit Shop

Written by the company

Discover our naturally gorgeous yarns: 45 natural-fiber yarns in 1000s of glorious colors... And you'll only find them at Purl Soho! For over 20 years we have been an independent, women-owned business, staffed and run by passionate knitters. We live and breathe yarn and love every single one we create... We know you will, too! In addition to yarn, be sure to explore our vast collection of one-of-a-kind knitting patterns for all levels, including 1000s of free knitting patterns. Our beautiful photos show you exactly what you're going to make, while our super clear instructions and legendary knitting tutorials will guide you through every step. We are based in the USA, but we ship all over the world. Try us... You'll feel inspired and supported and will surely knit something beautiful!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(2,417)

1,514 reviews in the last 12 months

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Rated 5 out of 5 stars

Such beautiful yarns!

Such beautiful yarns! Very friendly and fast response to an email inquiry. Delivery overseas was very quick also.
Thank you to all at Purl Soho.
Warm regards.
Vera

June 25, 2026
Rated 5 out of 5 stars

Summer knitting with Field Notes

I ordered Field Notes because the combination of Sicilian cotton and French hemp sounded interesting. The knotted bag pattern also intrigued me. I cast on right away so I could get a feel for the knitted fabric. Love knitting with Field Notes. It's perfect for a summer project. Also love the color I ordered which is Sea Glass. I plan to order more Field Notes.

June 26, 2026
Rated 3 out of 5 stars
Purl Soho logo

Reply from Purl Soho

We're so sorry your yarn wasn't as soft as you were hoping! We would love to help you return or exchange it at no extra cost (we'll provide a complimentary return shipping label for this process!) and have reached out to you via email from customerservice@purlsoho.com to help set that up. We're eager to assist with any questions you have and hope to get you a yarn that you really adore!

Rated 5 out of 5 stars

Potholder Loops

I ordered loops for my potholder loom.. The colors are vibrant and I love to make potholders for relaxation. My grandkids love making potholders too! The ordering process was easy and received the order quickly.

June 24, 2026
Rated 5 out of 5 stars

delighted customer

There's not a moment in which I wasn't happy about purl Soho. The wool is simply fantastic in terms of quality and colors. The photos in the instructions are meticulous and motivating. Thank you for such offers.

June 25, 2026
Rated 5 out of 5 stars

Best Yarn, Best Customer Service

I have been a Purl Soho customer for several years. Any time I have questions the customer service team is quick to respond, helpful and polite. Orders arrive within given time frames. Most importantly the yarns are beautiful, I have trouble shopping anywhere else as the quality is incredible. Thank you Purl Soho!

June 26, 2026
Rated 5 out of 5 stars

I love Linen Quill yarn

I love Linen Quill yarn! It knits up beautifully and the drape is awesome! I’ll be knitting another Half + Half wrap the colors are amazing! Shipping was very quick as well

June 25, 2026
Rated 5 out of 5 stars

My experience with Cat in Customer…

My experience with Cat in Customer services has been so good. USPS lost my package with yarn. They just gave me a case number and kind of shrugged their shoulders. When I contacted Cat she immediately offered to send a new package and she sent it with FedEx instead this time. The yarn is for making a baby blanket while I’m traveling (ending the trip with meeting the new baby) so it was really important for me to have the yarn before I left. I will recommend Purl Soho to all my knitting/crocheting friends!

July 12, 2026
Unprompted review

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