My Linen Quill is gorgeous! Super soft, a bit rustic, perfect for my project (a self-drafted, top-down, drapey tunic), and even better than expected after seeing several raves by YouTube podcasters. M... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #2 of 6 best companies in Yarn Store
- #1 of 26 best companies in Craft Store
- #1 of 12 best companies in Handicraft
- #1 of 3 best companies in Knit Shop
Written by the company
Discover our naturally gorgeous yarns: 45 natural-fiber yarns in 1000s of glorious colors... And you'll only find them at Purl Soho! For over 20 years we have been an independent, women-owned business, staffed and run by passionate knitters. We live and breathe yarn and love every single one we create... We know you will, too! In addition to yarn, be sure to explore our vast collection of one-of-a-kind knitting patterns for all levels, including 1000s of free knitting patterns. Our beautiful photos show you exactly what you're going to make, while our super clear instructions and legendary knitting tutorials will guide you through every step. We are based in the USA, but we ship all over the world. Try us... You'll feel inspired and supported and will surely knit something beautiful!
Contact info
United States
- customerservice@purlsoho.com
- www.purlsoho.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Yarn is a great price and lovely
Yarn is a great price. Lots of colours to choose. If it wasn’t for Donald Trumps Tarriffs and shipping fees I would order lots more of your lovely wool/yarn
Such quality yarn and beauty
Such beautiful yarns!
Such beautiful yarns! Very friendly and fast response to an email inquiry. Delivery overseas was very quick also.
Thank you to all at Purl Soho.
Warm regards.
Vera
Fabulous Business
Customer service is top notch and the Linen Quill is beautiful.
Summer knitting with Field Notes
I ordered Field Notes because the combination of Sicilian cotton and French hemp sounded interesting. The knotted bag pattern also intrigued me. I cast on right away so I could get a feel for the knitted fabric. Love knitting with Field Notes. It's perfect for a summer project. Also love the color I ordered which is Sea Glass. I plan to order more Field Notes.
Potholder Loops
I ordered loops for my potholder loom.. The colors are vibrant and I love to make potholders for relaxation. My grandkids love making potholders too! The ordering process was easy and received the order quickly.
Really beautiful yarn
Really beautiful yarn! I also love that you can get help with any pattern or lesson. That's amazing!
delighted customer
There's not a moment in which I wasn't happy about purl Soho. The wool is simply fantastic in terms of quality and colors. The photos in the instructions are meticulous and motivating. Thank you for such offers.
Best Yarn, Best Customer Service
I have been a Purl Soho customer for several years. Any time I have questions the customer service team is quick to respond, helpful and polite. Orders arrive within given time frames. Most importantly the yarns are beautiful, I have trouble shopping anywhere else as the quality is incredible. Thank you Purl Soho!
Yarn is beautiful- can’t wait to start…
Yarn is beautiful- can’t wait to start the baby sweater!
Always great customer service
Did think it took longer than usual to arrive once ordered
The Daily Wool was of extremely high…
The Daily Wool was of extremely high quality and the colors were exactly as pictured, The Super Easy Baby Blanket kit I received was complete and came packaged in reusable tote bags.
I love Linen Quill yarn
I love Linen Quill yarn! It knits up beautifully and the drape is awesome! I’ll be knitting another Half + Half wrap the colors are amazing! Shipping was very quick as well
One of my favourites for yarn!
PurlSoho is always a reliable retailer for quality yarn, ethically sourced. I’ve been a repeat customer for years and have never been disappointed.
I’m in love with the yarn and can’t…
I’m in love with the yarn and can’t wait to get knitting! Order fulfilled promptly. Thanks!
My experience with Cat in Customer…
My experience with Cat in Customer services has been so good. USPS lost my package with yarn. They just gave me a case number and kind of shrugged their shoulders. When I contacted Cat she immediately offered to send a new package and she sent it with FedEx instead this time. The yarn is for making a baby blanket while I’m traveling (ending the trip with meeting the new baby) so it was really important for me to have the yarn before I left. I will recommend Purl Soho to all my knitting/crocheting friends!
Quick shipping
Quick shipping. Great quantity of yarn. Not cheap not exorbitant either.
Love Purl Soho
Just great as last time I bought yarn…
Just great as last time I bought yarn from you. Enjoy your quality yarns, and will keep you in mind next time I need new yarn. Thank you Annette J. Parsons 🧶
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
