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Purl Soho Reviews 

2,401
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,632 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the high quality of the products, particularly the beautiful, soft yarns that are a joy to work with. The ordering process is highlighted as easy and straightforward, complemented by excellent customer service providing quick, friendly, and effective support. Reviewers appreciate the fast and timely delivery, with orders consistently arriving well-packed and often sooner than anticipated. Many are pleased with accurate product descriptions, the gorgeous, vibrant colors, and valuable resources like free patterns and helpful videos.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers consistently praising the beautiful,... See more

Quality

Users describe positive interactions with quality, consistently praising the beauty, softness, and overall... See more

Order

Reviewers consistently express satisfaction with the ordering process, highlighting its ease and efficiency.... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the fast and prompt... See more

Customer service

People report positive experiences with customer service, consistently describing it as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Linen Quill is gorgeous! Super soft, a bit rustic, perfect for my project (a self-drafted, top-down, drapey tunic), and even better than expected after seeing several raves by YouTube podcasters. M... See more

Rated 5 out of 5 stars

I love all Purl Soho's yarns -- and their patterns. I have just finished a child's pullover using 2 kinds of cotton: Serif and Cotton Pure, and I loved both. The pattern, like all PS's designs, was cl... See more

Rated 5 out of 5 stars

Such a great website! Easy to navigate, much help and information, and so many amazing yarns. Accurate descriptions, advice on substituting, and almost best of all is the way it’s all presented - ju... See more

Rated 5 out of 5 stars

The cotton/yak wool has arrived safely. I'm thrilled with the colour and texture. I haven't begun making the toddler sweater yet as my fingernails are dry and splitting from the cold weather here. I... See more


Company details

  1. #2 of 6 best companies in Yarn Store
  2. #1 of 25 best companies in Craft Store
  3. #1 of 12 best companies in Handicraft
  4. #1 of 3 best companies in Knit Shop

Written by the company

Discover our naturally gorgeous yarns: 45 natural-fiber yarns in 1000s of glorious colors... And you'll only find them at Purl Soho! For over 20 years we have been an independent, women-owned business, staffed and run by passionate knitters. We live and breathe yarn and love every single one we create... We know you will, too! In addition to yarn, be sure to explore our vast collection of one-of-a-kind knitting patterns for all levels, including 1000s of free knitting patterns. Our beautiful photos show you exactly what you're going to make, while our super clear instructions and legendary knitting tutorials will guide you through every step. We are based in the USA, but we ship all over the world. Try us... You'll feel inspired and supported and will surely knit something beautiful!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(2,401)

1,502 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Natural Black Purl Soho Simply Alpaca Yarn

I have followed Purl Soho for years. I have downloaded countless patterns from them, but this was the first time buying yarn. I purchased enough of the Natural Black Purl Soho Simply Alpaca yarn to make the New Moon hat. The pattern was simple and well explained. I really like the design of the hat. And the yarn! So soft with just the right amount of halo.

June 19, 2026
Rated 5 out of 5 stars

This company is great!

This company is great! Beautiful yarns sometimes yarn not available in local stores; a wide range of animal & plant fibers. Ordering is easy & delivery is well packed & arrives relatively fast to Seattle area,

June 19, 2026
Rated 5 out of 5 stars

Yarn was exactly as advertised

Yarn was exactly as advertised. Colors were perfect and yarn is good quality. Love the price for quality you provide. Looking forward to order from Purl Soho for my next project. Delivery was fast!

June 18, 2026
Rated 4 out of 5 stars

I did a mistake in my order

I did a mistake in my order, ordering more yarns than I need. I wrote a message and very soon I had an answer and a proposal to modify mu order and to reimbourse me. What was done the following days.

June 14, 2026
Rated 5 out of 5 stars

Such beautiful yarn!

Such beautiful yarn!
Everything about the Purl Soho experience is smooth. Ordering online, tracking the delivery, and oh, that beautiful squishy yarn! Thanks so much to the staff for being such a great shop. I buy yarn other places online as well, and Purl Soho is one of the shops that I am never disappointed with. The yarn is always great, and Customer Service has always been super helpful with questions. I need to buy more yarn from Purl Soho!

June 15, 2026
Rated 5 out of 5 stars

Cotton Pure is the gold standard

I use a lot of cotton yarn and find the Cotton Pure to be a wonderful treat. It may cost a bit more than some others but I have hand towels and wash cloths made from Cotton Pure that I have been using for close to 10 years.

June 15, 2026
Rated 4 out of 5 stars

The cotton yarn is great for making the…

The cotton yarn is great for making the bags, but I bought extra because your ad stated that it was fine for a baby blanket. I'm in the middle of making one, and probably this cotton yarn wasn't a good choice. It creates a fairly rough texture. I think this wasn't a good recommendation; something softer would have been better.

June 15, 2026
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Reply from Purl Soho

We're so sorry that our yarn fell short on softness for your baby blanket project. We want you to feel totally satisfied and are happy to offer you a refund on your yarn or a replacement... whichever works best for you!

We'd also like to note that many cotton yarns, including the one you bought, soften up significantly after laundering, so you might want to try gently machine washing your bag to see if it ends up how you'd want your baby blanket to feel... There's a good chance it will!

Either way, we've emailed you from customerservice@purlsoho.com to discuss a return or replacement order, so please be on the lookout for our email, and thank you again for your feedback!

Rated 5 out of 5 stars

Purl SoHo is fabulous

Purl SoHo used to be a bricks & mortar shop in NYC, but have moved online. Their yarns are consistently superior quality. They can be on the pricey side, but they have frequent sales. Customer service is excellent; returns are frictionless

March 6, 2026

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