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We give you a carefully curated collection of handbags, shoulder bags, backpacks and other styles of purses at affordable prices.
United States
Ordered a bag, tracking link didn’t work. Emailed a few times for an update no one responded. Received the bag a month later. Not only did delivery take so long, they sent the WRONG ITEM. No one contacts you back. Absolutely awful, definitely stay away! I’ve now paid for a bag and ended up with the wrong item and I can’t even get in touch with someone to correct this
Fraudulent company. Ordered two purses online but tracking information was invalid. Contacted company several times with no response. This is a scam. Avoid at all costs.
Its been over a month a ordered my bag and yet still not arrived. I contacted them multiple times and no one reply to me . Probably the 1st and last time I will buy from you.
DO NOT TRUST THIS COMPANY!
I ordered 2 handbags on December 7th, 2021. It is now January 2nd, 2022 & I have not received my bags! I spent well over $100! I checked tracking & my product is still "being processed" I sent an email & I have not received a reply! I then ended up writing on one one their posts on instagram, hoping I would get a reply. When I checked instagram, they cleared my message! These people have STOLEN my money & there is no way to contact them.
They also ship straight from CHINA!
Reply from Pursh Collection - Handbags
Hi Laura,
We do sincerely apologize for your experience with us! I have attempted to request your information so that I can assist further, but we have not heard back from you. I have also checked all of our queues for many messages with your first name and do not see any outstanding requests (I hope we've responded at this point!)
If you could kindly respond to the request for information from Trustpilot, I'd be happy to personally assist with any and all issues and make it right!
And to clarify, we are owned and operated in Dallas, Texas (where I am writing from), and we ship either from Dallas or international warehouses, depending on stock and destination. I hope this helps!
We hope to hear back and assist further! <3
I bought the bag. The strap is way too small, but in order to send it back they want photos! I sent the photos through email. No response. The return window is slowly closing in, and then I won't be able to return it anymore. Thank god it was not that expensive otherwise I would have been pissed. These bags are cheap, and the smell is horrible. I have had bags from other places where the bags are cheap, but they do not smell to this extent. INVEST IN A GOOD BAG. In the shipping email or whatever they mention their hours and that you can email them anytime. Will they respond? Who knows? They are not responding to me and I have sent a follow up email as well.
I place an order on July 18, 2021
I received a tracking link with the purchase confirmation. That tracking link takes you to a Chinese page, in chinese lenguaje!! So you are not able to check where is your order.
I sent an email on July 23rd asking about the order, I haven’t received any response. I am sending another one today July 25th.
I will update this review.
Andrea V.
Update: 07/27
They responded to my email.
My order is in process and about to be shipped to US and they would send a valid tracking number.
UPDATE: I got in contact with them and they send the parcel and a full refund because of the delay.
I ordered 2/02 its 05/03 and still no bag received. They told me it will maybe arrive on 19/03 and if not they will send another one, after I told them I want a refund.
I dont even care about the bag anymore as it was a gift for someone, I just want my money back.
Reply from Pursh Collection - Handbags
UPDATE: Thank you for allowing us the opportunity to assist you and for the updated review; it means the world to us! We do apologize again for any inconvenience caused. Please do contact us if there is anything else we can do for you!
--
Hi Georgiana, thanks for your review and we do apologize you haven't received your bag yet!
We'll make sure to assist and we hope we can earn the opportunity for an updated review if we are able to assist to your satisfaction.
I have just requested more information so we can locate your order. We hope to assist soon.
-Elise
I ordered a bag in July. Paid $72 for it. Was sent the wrong size bag twice. Last I heard in September-October was they were sending the correct bag size, it is now December, I never got the bag I ordered!
Reply from Pursh Collection - Handbags
Hi Ashna,
Thank you for submitting your review! All feedback is important to us.
We'd be happy to provide some additional detail for you here, and we ask that you contact us directly for other specific information if you'd like more.
We were able to locate your order with your name. We confirm that due to picking errors in our warehouse, we re-sent your order to you twice. We do apologize for those errors!
The final shipment was sent on October 18th, along with a free gift. We confirmed with your local post that they show delivery on October 30th, 2020. We do not show any additional emails from you since then.
The tracking information can be seen on the order tracking page, but if you do not have this or want more information, feel free to contact us and we will be happy to provide it, along with recommended next steps.
We thank you again for your review and look forward to assisting further!
I am very happy with my new bags. The entire process of delivery to Denmark and Poland took appx. 2 weeks which is very fast considering the busy Christmas period.
Debbie from customer team showed a lot of support and understanding. I am very satisfied with their customer service.
I can only recommend Pursh Collection to anyone in doubt for their great quality bags, customer service and loyalty program.
Love these trendy bags! Stylish, affordable, and great customer service.
I love work with Pursh collection. My english is bad but how they work, how they help, have my full heart! If you need to know anything about your bag or anything they replied you in the same hour. AND THEY BAGS ARE LOVELy
I bought a couple of bags two different times from Pursh and love them! The first time was right in the middle of the pandemic when it started and delivery took a bit longer but the second time was much faster. The team was really helpful and re-sent the first one free of charge because of the delay.
Update: the customer service reached out to me and offered a resolution, much appreciated. Also, my order finally showed up.
The shipping is extremely long. I placed an order a month ago and still haven’t received it. Moreover, I don’t even know when or if i will receive it. The customer service is not helpful also, even if you ask to follow up with the carrier, they will not do it, they will just ask you to keep tracking... Very disappointed with the entire experience and will definitely not shop at pursh again
Reply from Pursh Collection - Handbags
Hi Alyona,
Thank you for your review - we appreciate you taking the time to provide this information and help us improve! We do apologize you have not received your order yet. I'll do my best to provide some detail below and I can also follow up with you directly to help make things right.
Based on the information you provided to help us locate your order, we were able to confirm that your order has indeed been in-transit longer than it should have. We do apologize for that. Some of the carriers we have been working with have been experiencing some unfortunate delays and we have done our best to place notices on our website in multiple places. Per your parcel tracking, it does look like your tracking information does indicate there was a flight delay (although this did occur after you e-mailed us). We're sorry about that! We'll make sure to contact you to find a solution to resolve this.
Regarding our contacting the carrier, we definitely do do additional research internally, including contacting the carrier as needed. When you contacted us, we could see that it was still in transit to the next point and it was still within our delivery timeframe from the date of shipping. There is typically a pause in updates when it is in transit from the international carrier to the local one (we try to explain this in our shipping policy and FAQs). This is normal and the carrier is not able to provide us any more information than this. Although it is typically only a couple of days' pause in normal circumstances, it has been a little longer with some of the delays we have been experiencing recently (we apologize for this again). When an issue does actually occur, we do work with the carrier in more detail and we also try to find ways to make it right with our customers during that time, as finding a solution with the carrier can sometimes be lengthy.
I apologize for the lengthy response, but hope this helped provide some insight into our internal process. We will definitely work as a team to find ways to improve and provide better transparency to our customers with our responses. Please feel free to contact us directly with any other questions, and we will contact you within 1-2 days regarding a solution for the carrier's flight delay. Thank you again!
Please be aware, this appears to be a scam. The ad popped up on my facebook and their price were decent so I ordered a purse on August 31. The very next, september 1st I received an email saying "The order is on its way". I emailed them about the order and got a response back saying " However, if your order is not received by October 5th, we will be glad to reship your order free of charge
(and if you get your original shipment, you can keep it as well)!". When I emailed them on October 5th, I was told they were out of stock on the design that I had placed order. Today, the day I am writing this review is October 12th and I am yet to receive anything from them, so I had to dispute the charges from my bank. So be aware of this scam company.
Reply from Pursh Collection - Handbags
Hi DJ,
We really do apologize about your experience. We are a real company, based out of Texas and it is important to us to make sure our customers get what they ordered. We really do apologize you didn't receive your purse both times, and we would have been happy to refund your order if the issue has escalated to this point (we are so sorry if we didn't take care of you when you reached out). Regardless, when your dispute comes through, we will honor it with your bank to ensure you get your funds back.
We have experienced some recent challenges with shipping due to the pandemic and have had to change carrier partnerships multiple times since March of this year due to ongoing obstacles and issues occurring with delays, lost packages, packages returned to sender, etc. We are constantly looking for ways to improve and we apologize that we failed you here.
Please feel free to contact us again if we can help (and you can ask for Elise). We wish you a lovely week ahead.
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