Pyszne.pl Reviews 

WHY THE HELL DO YOU WRITE 15-30 MINUTES IF IT'S NOT TRUE EVERY DAMN TIME??? The AI chat bot gaslights every time, no apologies or anything, you just automatically postpone and it takes like 40-60 minutes instead of 15-30 as it is mentioned. People order food and count their time before going out, having an important call and everything, and they count on the info you PROVIDE!!! Its for example 15-30 minutes, not 60, and you postpone it to 60 just like it is okay to do, not because you messed up

Its v v bad while ordering the delivery show 45min after payment done the delivery shows 1hr n 50 min almost 110 minutes its v v bad to cheat such way n make kids wait so long is not good and easy for parents

I had a very disappointing experience with Pyszne.pl.

I ordered a birthday cake as a surprise for my friend in Poland. The recipient never received the order. I was later told that the courier could not reach anyone and that the order was left near the building, then marked as delivered.

In my opinion, leaving food somewhere near an apartment building without handing it to the recipient is not a completed delivery. The order cost around 80 PLN, plus service/delivery fees, and the birthday surprise was completely ruined.

When I contacted customer service, I was told that the restaurant refused the refund and that Pyszne.pl could not refund me without the restaurant’s approval. I was also told to contact the restaurant directly, even though I do not speak Polish well enough to dispute this by phone.

I placed and paid for the order through Pyszne.pl, so I expected the platform to help resolve the issue instead of simply shifting responsibility to the restaurant/customer.

Very disappointing customer service. I would think twice before ordering through Pyszne.pl again.

I’ve been using Pyszne.pl for food delivery, but unfortunately, the app feels quite outdated compared to other delivery platforms available in 2026. One of the biggest limitations is that you cannot use more than one voucher per transaction. In 2026, this is a standard feature across almost all food delivery apps, so it’s surprising that Pyszne.pl still doesn’t support it. It makes promotions far less useful and creates unnecessary frustration for users who simply want to combine discounts as you can on other platforms. Another issue is the interface, which feels very old and poorly modernized. The design might have been acceptable around 2010, but today it looks dated and less intuitive compared to the cleaner, more modern interfaces used by competing delivery services. Customer support is also not particularly efficient. When you contact support, responses tend to arrive much later than expected, which can be frustrating when you have a problem with an order and need a quick resolution. Finally, delivery costs are often excessively high. In many cases the delivery fee feels disproportionate to the order itself, especially when compared with other delivery apps that offer more reasonable pricing or clearer promotions. Overall, while the service itself works, the platform seriously needs modernization and improvements in key areas such as voucher flexibility, user interface, support response times, and delivery pricing if it wants to stay competitive with other delivery apps.

Kolejny raz bez dostawy... ostatni raz.

This was easily the worst delivery experience I’ve ever had with pyszne.pl.

The courier claimed that he called me and that I didn’t answer, which is simply not true. I received no call at all. Then he marked the order as delivered and stated that he left it at the gate. When I went down to check, there was absolutely nothing there.

To make things worse, there was no photo provided showing where the order was supposedly left. So according to the system, the food was “delivered,” yet there is zero proof and no actual order.

No call, no food, no photo, and no accountability.

Completely unacceptable service. I paid for food that never arrived, and the courier falsely reported the delivery. If this is how deliveries are handled, then the service clearly has serious reliability issues.

Very disappointing experience.

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⭐️ 1/5 – Terrible customer support and no real way to file a complaint

I’m extremely disappointed with this service. The biggest issue isn’t even the quality itself — it’s the fact that there is practically no clear or reliable way to submit a complaint.

When something went wrong, I tried to file a claim, but the process was confusing, poorly explained, and felt intentionally designed to discourage customers. There was no straightforward complaint form, no transparent procedure, and no proper confirmation that my complaint was received. Attempts to contact support resulted in generic responses, long delays, or no response at all.

A service can make mistakes — that happens. But blocking or making it difficult to submit a complaint is unacceptable. It leaves customers with no accountability, no resolution, and the feeling that once they take your money, you simply disappear.

Until they implement a clear complaint process and take customer issues seriously, I cannot recommend this service.

The company used to be better but it degraded quickly. They recently got rid of people support, trying to save costs. Even when it was available it was so so, current bot is useless (as everything ai). They tell you to contact restaurant directly, what a joke.
They also hid people's opinions on restaurants, leaving only stars. How am I supposed to decide on purchase? Useless app.

I have ordered three times and my food was never delivered, the worst app ever. If you really would like to have some food never use this app

There is no live support in the app at all. In fact, they have no customer support whatsoever. My order arrived incorrectly. I submitted a request through the app’s AI system, and it has been 4 days with no response. I will not use this app again since there is no human support agent available.

This is a scam you dont get your food and no service either when you try to contact them. But they still take your money..🤣🥲

I ordered and the delivery never got to me. I wouldn't have a problem with that if they had a sufficient help center and had tried to give my money back. Instead of that it looks like they are keeping the 35 euros they stole from me. keep them! That's how low you are selling your credibility. Never using the again! scammers! -1 star review! One of the worst! keep away! They left me poor and hungry! Scammers!

Do not order your food by this company or you will stay hungry always. I never had any single good experience with this company. Please avoid or you will lose your money and stay hungry.

I placed an order through Pyszne.pl with courier delivery. The courier never delivered the food, yet my payment was taken.

When I contacted customer support to request a refund, I was redirected to a bot that clearly stated it could not help. There was no option to reach a real support agent. I also called the delivery service directly, but they refused to assist me and told me to contact the bot again.

As a result, I received neither my order nor a refund. This is not just poor service — it is a complete lack of responsibility toward the customer. There is no effective support when something goes wrong.

I do not recommend Pyszne.pl. If your order is not delivered, be prepared to waste time and lose your money.

Bad experience. Lack of updates on order status, way too long waiting time.

Pyszne.pl really needs to improve their service. The app is poorly designed and it’s almost impossible to track orders properly. There is no real customer support — only a basic AI assistant that doesn’t understand issues and cannot solve any problems. Whenever something goes wrong with a delivery, you’re left without any real help. Very frustrating experience.

The courier arrived, but I didn't receive an update or message, so I didn't come to pick up the order, the courier left without waiting and we didn't receive the order, I tried to clarify the situation, but the courier doesn't pick up the phone, I'm very disappointed...

Imagine being on a family trip and the kids get hungry so you decided to order them sushi. First of all you are waiting almost 3 hours for the food. Then they never deliver it, they told me that courier has left the food at the reception. Haha guess what? That was a lie. Then they refused to give me my 140 zl back. In the end when I told them that im gonna get the police included the company got scared and decided to give me my money back. So i definitely don’t recommend this app, it is basically a lottery, you really don’t know if you get your food delivered. What a bullshit.