Qatar Airways Reviews 

Just before a 1 month of my travel to India from UK I was informed that my flight has been cancelled I had booked the tickets 7 months ago to get a good deal it cost me 2300 pounds for 3 person it's a very important trip for me so I had to book another airline that cost me 3100 lost around 800 pounds doing so such an irresistible airline no even given an option never had such worst experience

Frequent flier, always premium economy or business typically.

Somehow luckily only flown Qatar 2x. Both times my tray in front of seat was broken. One premium economy (South Africa to Qatar) Sep 2025 & one normal economy (Heathrow to Qatar) July 2026.

Both times I tried to upgrade to business, however the flight today I was told I had to do it at the desk. I went online and showed the desk guy it's £2300 to upgrade but he's charging me £3200 for the same upgrade. As I had done the virtual check in the only option was at the desk....

Quality & maintenance is 0/10.

Did 46 flights last year. I will now always avoid Qatar.

Clearly fake premium quality

PS your staff were rude both times to the fact my trays were broken (Unable to sit up) which btw I'm sure is illegal. Once I accept bad luck but 2/2 is a serious airline issue. Both staff attitude & fact your seats are broke!

Do better

I am waiting over 2 months for a refund of 17,100 SEK for a flight that Qatar cancelled. I had to re-book my flight at a very high cost because hardly any flights were available in march 31 2026. Qatar emailed me that the return process was successful and that I would be receiving my refund within a few bank days (this email was dated April 22, 2026). I called and messaged Qatar around 10 times. Each call gave contradictory information — it seems as though they just lie to get rid of the caller. I've heard that many have not received their refunds, so I'm speculating that Qatar's senior management is systematically lying to their customers and plans not to return them, perhaps because the amounts run into the millions. My strong recommendation is not to use Qatar for your next trip. There are many other more serious airlines.

Qatar Airways may be ranked as one of the best airlines in the world, but in my experience, their customer service is among the worst. It's easy to provide a great onboard experience when everything goes according to plan, but the true test of an airline is how it treats customers when they help and assistance

Qatar airways you suck
you havent been the GOAT just because of fifa all your video games suck they are extremely awful its so boring on the flight and your food is trash look on truspilot most people fricking hate you because you delay flights and give no refunds so they pay you for nothing even my flight was delayed it was supposed to be on the 14th of march 2026 but it was on the bloody 16th and your amount of toilets is inconvenient just one toilet for a thousand people your stupid oryx games arent even fun their just trash characters i know you pretended to act like it was the actual news you know its not hard you literally just told some rnadom kid with being payed fake money at kidzania to read the article and besides nobody cares if you see a creature from you planet fly birds do that im not suprised at all besides the heroes who dont even have anything to solve and just where futuristic(garbage) clothes besides the narration was terrible and some of your games are unplayable and none are classic buisness is tiring economy is crap and first class is ordinary you know other planes are extremely loved and you have 453 bad ratings how awful is that even etihad knows better just because you are arab dosent mean your dumb know better and most of your services seems to be based in phillipines which is overused its not even tropical i think japan is better and i hope your collab between qatar airways and orbitaled which is oryx school knows what a failure there sponsorship is

QATAR YOU SUCK I HOPE YOU DIE !!!

Writing this review to thank Shebashi(apologies if I am not spelling it correctly) one of your customer service representatives in the UK that was such a blessing to my family and helped make a very stressful situation easy. She showed so much compassion and kindness during a difficult time. She was a gem to my cousin who traveled home for his mum burial but was unable to change his flight due to third party restrictions, calls were made to the customer service team and everything was sorted within a few minutes which was such a relief.

Warm regards to her and the entire team. Forever grateful for her service and support again

Changed my flight by 23 hours (earlier) meaning that a connection I had planned didn't work. Charged just under £1000 to change the flight. After auto acknowledgement of my first email requesting compensation the airline has ignored all subsequent contact. This, in my opinion, is far from the best airline in the world. It is, in fact an airline that is interested only in taking more money off their customers and not in the least in good customer service. I will always choose other airlines over Qatar Airways in future.

One of the worst airlines I ever had experience
They ticket I got and the google shows the same time flight departure but airport stuff are saying they change the flight time 24 hours later

Costumer service is below zero star
They are not friendly at all
Go for others airlines because we pay money not begging for free service

Horrible experience avoid them!

Gave us no heads up on the fact that our flight had moved and had a negative 1 hour 25minutes layover, we only found out once we opened the app.

The CS rep made 0 efforts to do anything to compensate us for the inconvenience, we were travelling with family and had a baby, but they conveniently also messed up the seating (which we paid extra for) and didn't bother to mention until we actually checked it ourselves.

Beyond disappointed and disgusted. Will not be utilizing them moving forward.

P.S Pathetic UX on the app, when the keyboard pops up, what you are typing disappears behind the keyboard lol, in 2026 btw

Qatar Airways have sent our E tickets that are wrong. They have also only partially confirmed my booking. Trying to get this problem fixed is impossible. Emails they won't answer phone calls where they won't help and just going round in circles. If there is a problem with you flying with this airline it is impossible to get it fixed.

Incredibly unhelpful customer service. Refused to refund my bag where I made a mistake with the weight. Luggage is way overpriced. Recommend flying with another airline.

Having booked a First class redemption Qatar had a aircraft change which Iunderstand happens but led to a plane with no first class product.
For 9 weeks now I have been trying through several long phone calls and countless emails get compensation for the involuntary downgrade but have been met with some of the worst customer service I could imagine.
This is so far below what you would expect from the worlds number one airline.

Absolutely unacceptable experience with Qatar Airways.
My mom was traveling from Chicago to Doha, then from Doha to Iraq. The connection in Doha was only 45 minutes, which is completely unrealistic. Because of this, she missed her connecting flight and lost an entire day of her trip. This wasn’t just her many other passengers missed their connections too because of the same issue.
I don’t play about my mom, and this whole situation has me beyond angry. Thankfully, Qatar Airways did provide a hotel for everyone who was stranded, but that doesn’t make up for the lost time and stress they caused.
What made the situation even worse was that one of the agents lied to multiple passengers. They told everyone they would arrange and pay for a rental car so they could go out and explore Doha for about three hours during the unexpected stay. That never happened. They got people’s hopes up with promises they never kept. On top of that, passengers weren’t even given food money or meal vouchers.
Losing an entire day of an international trip because of a connection that was far too short is unacceptable. The poor communication, false promises, and lack of proper customer service made an already frustrating situation even worse.
I genuinely do NOT recommend booking with Qatar Airways.

Subject: Formal Complaint Regarding Cabin Crew Member “” – Flight QR402 (27 June 2026)

Dear Qatar Airways Customer Relations,

I am writing to file a formal complaint regarding the unacceptable behavior of one of your cabin crew members( her name with me ) , during my journey on Flight QR402 to Amman on 27 June 2026. My seat number was 31H.

This was my first experience flying with Qatar Airways, and unfortunately, because of what happened, I genuinely believe it may also be my last.

Before takeoff, the aircraft remained stationary for approximately two hours due to a delay. During this unexpected delay, I simply wanted to retrieve my phone to inform my family that the flight had been delayed. Instead of being treated with understanding and professionalism, Marina suddenly started shouting at me aggressively and repeatedly in front of all the passengers. I calmly asked her, “Why are you shouting at me?” However, she continued shouting without giving me the opportunity to explain myself.

What made the situation even more humiliating was that she called her supervisor while I was standing there and described me as “rude” before even listening to my side of the story.

I was also deeply disturbed when I heard the supervisor ask her where I was from, and she replied, “Jordan.” I sincerely hope Qatar Airways does not treat passengers differently based on their nationality. Whether I am Jordanian, Qatari, or from any other country should make absolutely no difference. Every passenger deserves to be treated equally, with dignity, professionalism, and respect.

I have travelled extensively throughout my life and have flown with many airlines, especially Royal Jordanian and Emirates. During all my years of travelling, I have never experienced such humiliating or disrespectful treatment from any member of a cabin crew.

It is also important to mention that I was travelling as part of an official government trip. Regardless of the purpose of my travel, every passenger deserves to be treated with courtesy and professionalism. The behavior I experienced on Flight QR402 fell far below the standards I expected from Qatar Airways.

Being shouted at in front of other passengers, publicly embarrassed, and falsely described as “rude” without being given a chance to explain myself caused me significant distress and humiliation. This is not the level of customer service that a world-renowned airline should provide.

I respectfully request that Qatar Airways conduct a thorough investigation into this incident, review any available cabin reports or recordings, and inform me of the outcome. I also expect a formal apology for the way I was treated and for the embarrassment and emotional distress I experienced.

I trusted Qatar Airways because of its outstanding international reputation. Sadly, this experience did not reflect those values. I sincerely hope my complaint will be taken seriously so that no other passenger has to go through what I experienced.

They changed the date of my itinerary without my consent, regardless that the flight itself was not cancelled, not rescheduled, not changed. The explanation they gave was that "we have the rights to do it."

Staff attitude shows strongly they don’t wanna serve, from arrival at the airplane till landing. ZHR - DOH - BKK

If it were possible, I would give them 0 stars.
Completely hopeless. All of this happened after they rebooked us, which already made us lose a full day of our hotel payment.
Our first flight to Doha was delayed by 1.5 hours because we were waiting for just 4 passengers, which meant we missed our connecting flight. Traveling with an elderly mother and small kids, Qatar Airways actually expected us to just sit and wait 8 hours and 40 minutes in the airport in the middle of the night. And when we landed the plane still had not taken of.
After 1.5 hours of arguing, they finally offered us a hotel. After another hour of waiting, a bus arrived to take us to a hotel 30 minutes away. By the time we actually got to the room, we only had 2.5 hours left to rest.
Fast forward 5 days: my elderly and sick mother was traveling home alone. She had literally been in the hospital the day before her flight. To make sure she was safe and comfortable, I paid extra for the platinum transfer and lounge access.
First of all, at Jeddah airport, they told her the lounge wasn't even available.
Then, the plane was delayed again, causing her to miss her connection. There were still 60 minutes until takeoff as original plane, due to almost all flights out of Doha were delayed, but they still wouldn't let her board.
I spent 1 hour and 10 minutes on the phone while her plane was in the air, begging them to put her back on her original flight, but the team in Doha flat out refused. Instead, my mother—who can barely walk and was already sick—was forced to wait nearly 8 hours completely alone. All customer service could tell me was a useless "we will try to help her." The first flight was only 20 minutes late, and her connecting flight was delayed too, so there was absolutely no logical reason to strand her like that.
Never, ever, ever booking with Qatar Airways again

I booked a flight with your airline in march which was later cancelled. Since 7 April 2026, I have simply been requesting the payment invoice for this flight, which has still never been sent to me as of today, 27 June 2026.

I have sent four email reminders and eleven follow-ups via Messenger, yet I have received no response whatsoever. This is completely unacceptable.

Very disappointing baggage claim experience. My hard-shell suitcase was returned structurally damaged, yet Qatar Airways called it “normal wear and tear” and denied responsibility.

I traveled in Qatar airways first time from London UK to Peshawar, Pakistan my experience was totally bad with Qatar airways because of not good quality of food and staff behavior was only good with me.so,as I compare with Emirates airlines Qater airways is nothing.Emirtars airlines food and staff both is best.