Qobuz Reviews 

2,159
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 513 reviews, reviewers had a great experience with this company. Customers consistently praise the superior sound quality, noting the high fidelity audio and ability to hear new details in their favorite songs. Many appreciate the wide music catalogue and the platform's commitment to supporting artists financially, viewing it as a significant upgrade from other streaming options. However, some customers noted issues with the app and user experience. Reviewers mentioned the app can be buggy, laggy, or crash, and found search and playlist management less intuitive. Others experienced music disappearing from the catalogue or encountered difficulties with Qobuz Connect and Bluetooth connections.

What people talk about most

Product

Customers consistently note positive experiences with the product, highlighting its high bitrate audio and... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting the high bitrate audio and sonic... See more

User experience

Users describe ambiguous interactions with user experience, with many praising the app's look, feel, and ease... See more

Application

Reviewers highlight ambiguous aspects of the app, with many praising its look, feel, and ease of use, along... See more

Service

Reviewers mention ambiguous feedback about service, with many praising it as the best music streaming service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've used Qobuz now for a little over two years, and the experience has been mainly positive. There is one thing that is a bugbear for classical music listeners however: the track listing of ma... See more

Company replied

Rated 4 out of 5 stars

Overall great alternative to Spotify with pretty much the same songs/albuns and better payment for artists. The app overall is also easy to navigate. In my view there are 2 big problems that are makin... See more

Company replied

Rated 4 out of 5 stars

THE only streaming service thats good enough for audiophiles and has the highest fidelity audio streaming service available. Supports exclusive mode for compatible dacs... Good app to stay on top... See more

Company replied

Rated 4 out of 5 stars

I have used many lossless services. I went to Qobuz, because two high-end audio stores that I shop, both use it! The sound quality (my number one criteria) is very good. I do wish there were playl... See more

Company replied


Company details

  1. Music Store
  2. Hobby Store
  3. Music Management and Promotion

Written by the company

Fondée en 2007, Qobuz est la plateforme musicale française de streaming et de téléchargement destinée à toutes celles et ceux qui veulent vivre et partager pleinement leur passion pour la musique. Pionnière de l'excellence sonore depuis ses origines, Qobuz propose plus de 100 millions de titres en qualité Hi-Res (24-Bit, jusqu'à 192 kHz) et lossless (16-Bit) via le streaming et le téléchargement. La plateforme se distingue également par un contenu éditorial riche et éclectique, créé par une équipe de spécialistes passionnés. Disponible dans 26 pays, Qobuz est la plateforme musicale de choix de tous les mélomanes et audiophiles.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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4.2

All reviews

(2,159)

793 reviews in the last 12 months

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Rated 5 out of 5 stars

Tried all the full- and hi-res music…

Tried all the full- and hi-res music services. Ended up at Qobuz and never looked back. I use it via Sonos and Roon and he mobile and native apps. Huge fan. Keep up the good work, guys!

July 13, 2025
Unprompted review
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Reply from Qobuz

Thank you! Really glad Qobuz is your final destination after trying them all. Keep enjoying the music! 🎵
Lila, Qobuz Team

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Rated 4 out of 5 stars

I've used Qobuz now for a little over…

I've used Qobuz now for a little over two years, and the experience has been mainly positive.

There is one thing that is a bugbear for classical music listeners however: the track listing of many/all releases is poor - I have withheld a star for this reason.

Many classical releases give no clue as to the composer of the piece being played......here's a tip: look at the back of the CD of the album....notice anything different?!

I wish I could use 'Connect'....I'm lumbered with Play-fi, which doesn't support Qobuz Connect...WHY?!!

July 12, 2026
Unprompted review
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Reply from Qobuz

Thank you for your loyalty over two years! You make a very valid points and we're sharing this with our team. Your detailed feedback really helps us improve. Happy listening! 🎵
Lila, Qobuz Team

Rated 1 out of 5 stars

I purchased quite a lot of music on…

I purchased quite a lot of music on qobuz and then the streaming service. As music I purchased could be streamed I would use this and sadly didn't download it.
Problem is one day you will find that £100's of pounds of music you have purchased will suddenly become unavailable. The industry endlessly complains about money lost to pirates - but then treat paying customer like this - behaving like thieves themselves. The pirates on the other hand doubtless still have access to the same music I actually paid for.

July 11, 2026
Unprompted review
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Reply from Qobuz

hello,
We completely understand. Unfortunately we don't have access to your email through this review to forward your case directly to our team. Please contact us at support-help@qobuz.com with "Trustpilot - Purchased Music Unavailable" in the subject line and our team will look into this for you. Thank you for your patience.
Lila, Qobuz Team

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Rated 5 out of 5 stars

Love the whole package

Love the whole package - presentation, accessibility, and the number of HiRes tracks (especially older numbers for a 71 year old such as myself!) available.

I’m now in my first month following the free trial - and will definitely continue to subscribe! Dave Robinson, Suffolk

July 11, 2026
Unprompted review
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Reply from Qobuz

Welcome Dave! So glad you're enjoying the HiRes classics and that the trial convinced you to stay. Here's to many more months of great music! 🎵
Lila, Qobuz Team

Rated 3 out of 5 stars

I want Qobuz to succeed

I want Qobuz to succeed. I have run into several technical issues in the months I’ve been using Qobuz, and reached out to their team. Their response time was reasonable, but the issues still exist. There is an issue where when using the Qobuz app on Mac or PC and the bitrate of the playback changes, it crashes the app. For example, one song is at 48kHz 24-bit, then the next song is at 44.1kHz 24-bit. When the bitrate changes between songs, the app crashes. The workaround is to use the web player, which doesn’t seem to have the same bug. I shared this with their service team months ago, but the bug still exists. The CarPlay integration is a bit janky.

Good luck Qobuz. I really want you to succeed because you’re more artist friendly than the major platforms. However, if the bugs and user experience don’t improve in the next year, I will probably go back to Apple Music or Tidl since they both pay artists well and don’t have as many functionality issues.

July 10, 2026
Unprompted review
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Reply from Qobuz

Hello,
Thank you for this honest and constructive feedback and for genuinely wanting us to succeed! We're re-escalating this to our technical team right now. We hear you on CarPlay too. Your loyalty and patience mean a lot and we're committed to improving. Thanks for sticking with us! 🎵
Lila, Qobuz Team

Rated 1 out of 5 stars

Inadequate product + AI customer service

App is laggy and just stops playing music randomly even with phone service since I’ve subscribed. Missing artist/songs from other platforms. Couldn’t transfer music with links provided by Qobuz. Wouldn’t let me log in or reset password, unless I was in the app, but the only way to change subscriptions is through the website. I can also delete my account without deleting subscriptions from the app and still be charged. Very confusing and alarming. Won’t receive a partial refund even though I am cancelling services when 6 months remains, and the platform was not adequate when using. Still waiting to speak with a human team member 5 hours later.

July 10, 2026
Unprompted review
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Reply from Qobuz

Hello,
We're truly sorry for everything you've experienced. Unfortunately we don't have access to your email through this review, but we're forwarding your case to our support team. Please reach out to support-help@qobuz.com with "Trustpilot - Urgent" in the subject line and a human agent will personally address each point you've raised. We want to make this right.
Lila, Qobuz Team

Rated 4 out of 5 stars

Left Spotify for Qobuz and loving it

Made the switch from Spotify and I enjoy the Qobuz experience more. Since the platform is focused on music the curated playlist, awards, and magazine features make finding new sounds fun and easy. My two quality of life improvements I would like to see are the ability to make subfolders for organizing playlists (the only feature I miss from Spotify) and some kind of tag or identifier for when music is AI-composed (something I wish to see on all creative platforms).

July 10, 2026
Unprompted review
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Reply from Qobuz

Welcome to Qobuz! Love that you're enjoying the magazine and curated playlists. Your suggestions on playlist subfolders and AI-composed music tagging are both really interesting and we are working on this 🎵
Lila, Qobuz Team

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Rated 4 out of 5 stars

Amazing

First off, I really enjoy the jazz discovery of this platform! Qobuz also does a great job of making your initial swap from another streaming service super easy. The only thing to complain about this platform is the occasion struggle to connect or load, but that’s barely even 10% of the time. The sound quality and versatility is amazing, I love hooking up to my older monitors for an awesome experience. Would recommend, and have recommended to everyone I know!

July 10, 2026
Unprompted review
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Reply from Qobuz

Thank you! So glad you're discovering great jazz and that the switch went smoothly. We hear you on the occasional connection issues – we're working on it. Really appreciate the recommendations to your friends! 🎵
Lila, Qobuz Team

Rated 4 out of 5 stars

Great audio quality and curation of…

Great audio quality and curation of playlists for various genres and subgenres. The only problem I've had is search results are cluttered with fake bands with the same name as real artists. You can identify the real bands easily because of the thumbnails but it is annoying to have so many fake artists strewn in the reaults.

July 8, 2026
Unprompted review
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Reply from Qobuz

Thanks for the feedback! Really glad you're enjoying the audio quality and playlist curation. We're actively working to clean up the fake artist issue in search results. Appreciate you flagging it! 🎵
Lila, Qobuz Team

Rated 5 out of 5 stars

Great stuff

Great sound quality, curated recommendations (by humans), A magazine with interesting finds, search-by-music-label, qobuz connect ànd they make a point of paying artists more ... What's not to like?

July 8, 2026
Unprompted review
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Reply from Qobuz

Thank you! You've perfectly summed up everything we stand for. Happy listening! 🎵
Lila, Qobuz Team

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Rated 5 out of 5 stars

Very clear sound quality

Very clear sound quality, cheaper than Spotify or other streaming services and the best benefit is I know the music I’m listening to has nothing to do with AI and that Qobuz is a safe space away from AI slop.

July 7, 2026
Unprompted review
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Reply from Qobuz

Thank you! A safe space for real music by real artists – that's exactly what we're here for. Enjoy! 🎵
Lila, Qobuz Team

Rated 5 out of 5 stars

Excellent value and great product

Excellent value and great product. I love the editorial content and recommendations.

July 7, 2026
Unprompted review
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Reply from Qobuz

Thank you! Really glad you're enjoying the editorial content and recommendations. Happy listening! 🎵
Lila, Qobuz Team

Rated 5 out of 5 stars

Right from the off you we’re delivering…

Right from the off you we’re delivering TOP quality experience. there is no better as far as this 70 year old solid jazzster who visited Harlem in the ‘70’s as a honky looking for tunes!

June 21, 2026
Unprompted review
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Reply from Qobuz

That's quite the musical journey – from Harlem in the 70s to Qobuz today! We're honored to be your platform of choice. Keep enjoying the jazz! 🎵
Lila, Qobuz Team

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Rated 4 out of 5 stars

Highest fidelity streaming service available.

THE only streaming service thats good enough for audiophiles and has the highest fidelity audio streaming service available. Supports exclusive mode for compatible dacs... Good app to stay on top of new music and explore new genre with highly acclaimed music recommendations.

Not the best daily and weekly Playlist algorithm but the many ups far outweighs this single negative...

Happy client of 3 years.

July 5, 2026
Unprompted review
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Reply from Qobuz

Thank you for 3 years of loyalty! Really glad Qobuz is meeting your audiophile standards. we're continuously working to improve. Happy listening! 🎵
Lila, Qobuz Team

Rated 4 out of 5 stars

My happy place.

I can follow up on music I hear on the radio - principally R3. Some of the more obscure stuff isn't there but most is and in superb quality. I wouldn't change the way the site works - it's fine and it's far more annoying if it's frequently being 'upgraded' or 'improved'. I use the words advisedly as often they are not but better left alone. Keep up the good work. Worth every penny.

July 6, 2026
Unprompted review
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Reply from Qobuz

Thank you! "My happy place" is exactly what we aim for. Really appreciate your kind words and your thoughtful take on keeping things simple – duly noted! Happy listening! 🎵
Lila, Qobuz team

Rated 5 out of 5 stars

High quality sound

High quality sound. Great library.

July 6, 2026
Unprompted review
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Reply from Qobuz

Thank you! Enjoy the sound and the library! 🎵
Lila, Qobuz Team

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