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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the exceptional customer service and the helpfulness of the staff. Customers consistently praise the quick response times and the efficiency of the support team, often noting how their issues were resolved swiftly and professionally. Many people appreciate the personalized and caring approach of the staff, which made a significant difference in stressful situations. The overall service is described as excellent, with users feeling well-supported and satisfied with the solutions provided. However, some customers also noted concerns regarding the website, particularly the lack of clear information about free QR code limitations and expiration policies. A few other people also felt that the company's practice of making dynamic QR codes dependent on their servers, which then stop working if a plan ends, was problematic.

What people talk about most

Customer service

Users describe positive interactions with customer service, consistently highlighting the team's helpfulness,... See more

Response time

Customers consistently report positive experiences with response times, highlighting the efficiency and speed... See more

Staff

Reviewers mention positive feedback about staff, consistently praising the support team for their efficiency,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the helpfulness, professionalism, and... See more

Website

Reviewers highlight ambiguous aspects of the website, particularly concerning the functionality and cost of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

QRStuff’s QR Code creation site is top-notch! I absolutely love the built-in analytics — being able to track each QR code’s performance is a game changer. But what really sets QRStuff apart is their i... See more

Rated 5 out of 5 stars

This company has one of the best customer support teams I have encountered. Currently, my small non-profit is using their free QR Code maker. When I had an issue (of my own making) they were extre... See more

Company replied

Rated 5 out of 5 stars

Since I've started using QRStuff back in 2021, I've found nothing but an user-friendly website, great product and excellent customer support. They came to my rescue when I had a QR code that was print... See more

Rated 5 out of 5 stars

I was incredibly stressed about this issue, and the help I received truly made a difference. I genuinely appreciate the support and how helpful the team has been—it definitely doesn’t go unnot... See more


Company details

  1. Software Company

Written by the company

QRStuff.com is a leading online platform for creating and managing QR Codes. Our user-friendly tools enable individuals and businesses to generate dynamic QR Codes for a wide range of data types, including URLs, emails, WiFi access, and more. With industry-specific solutions, we support marketing campaigns, customer engagement, and data sharing, helping you turn everyday interactions into digital opportunities. Whether for small businesses or large enterprises, QRStuff provides customizable QR Code solutions that are secure, reliable, and trackable. Start creating, customizing, and managing QR Codes today with QRStuff—your trusted partner for all things QR.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

219 reviews

5-star
4-star
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1-star

Replied to 60% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Support team

I haven an issue with my free QR code and support team helped me to solve promptly. Once I created an account to their site. 100% recommended.

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Very user-friendly

Very user-friendly. I am not tech savvy. So this experience was great. Had to reach out with a question, and response time was so quick. I really appreciated that! Highly recommend QRStuff!

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

The customer service was phenomenal

The customer service was phenomenal, very responsive, very attentive and fast. We had some problems with some qr codes that we did not have registered and they solved it in a moment. Very grateful with the treatment and service.

November 25, 2024
Unprompted review
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Rated 1 out of 5 stars

Have created a free QR code and now I…

Have created a free QR code and now I am asked for a payment subscription fee I have payed the fee and they can’t link my QR code when it simply says upgrade your account and it will work. they advertise as open to customers 24/7 day and night they say however I have emailed several times during the day and have received only one response at the beginning of the day and that was it no responses after that I would not recommended to any business out there to use

November 14, 2024
Unprompted review
QRStuff logo

Reply from QRStuff

Hi Western Chauffeur,

I am very sorry you are unhappy with our services.

I can see that you contacted us through our support email, we responded and then resolved your issue within 24 hours of you first making contact.

We also explained in our response to your first email that you created your QR code anonymously (no email address or sign up), and so it was not linked to any account. Therefore, even when you signed up to a subscription service there is no way for the QR code you initially created to automatically start working. We have to manually track down the anonymous QR code and assign it to your account - which we did within 24 hours of you reaching out.

Rated 5 out of 5 stars

QRStuff is AMAZING

QRStuff is AMAZING. It helps us with our business so much, and they have exceptional customer service. They helped us reinstate some QR Codes that had expired due to our account not being renewed and got us all renewed as well. They are so helpful and such a life-saver. We love them!!!

November 11, 2024
Unprompted review
Rated 4 out of 5 stars

Slow start, but effective once responded.

Initially the company a little slow to respond, but when they did, and when I was in the email ticket chain, it all worked well and they effectively solved my problem.

The really need a chat feature on their website and a phone number.

November 6, 2024
Unprompted review
QRStuff logo

Reply from QRStuff

Thanks Nick - the chat feature is in our pipeline, should be ready before the end of the year! :)

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Rated 5 out of 5 stars

Great response rate and product!

I use QRSTUFF regularly as I work in marketing for a hospitality group in Miami and need the QR code to link directly to booking platforms on creative assets. They have been so great at responding and resolving any issues that arise. 5/5 star!

October 29, 2024
Unprompted review
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Rated 1 out of 5 stars

Beware - Bait and Switch Service

It is a classic bait-and-switch site. They generate a QR code and state that it's free. But then the link expires and they then want to charge you a subscription fee. Secondly, it's my understanding that the code they goes via some link of theirs; thus, they are tracking all your incoming communication. Beware and do not use. There are many other genuine sites to make the QR—such a waste of all our printed promotional materials.

October 24, 2024
Unprompted review
QRStuff logo

Reply from QRStuff

Hi Sam,

Sorry to hear you are unhappy with our product and services.

I cannot see your email address on this post, so its difficult to track down whether you raised your concerns through our support channels and whether they were addressed or not.

To address each of your points:

1. We have different plans with different scan and time limits, and access to a range of our features. Some of these plans are free with a short window of scan or time limits, others are paid for without such limits imposed. This is clearly communicated throughout our website.

2. For dynamic QR codes it is universal practice to redirect to the desired URL with a short-URL redirect. This is the only way that dynamic codes can redirect to a desired destination, be editable post creation and enable scan analytics. I believe you are referencing a static QR code which does not use a short-URL but is not as versatile as a dynamic code.

Rated 5 out of 5 stars

QR stuff is easy and fast to use

QR stuff is easy and fast to use. You can customize the QR code to include a logo, which looks great. The dashboard keeps everythng organized, so you easily look at analytics. They also offer a nonprofit discount!

October 23, 2024
Unprompted review

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