Quad Lock EU Reviews 

382
•
TrustScore 2 out of 5

2.2

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Rated 2 out of 5 stars

It works, but it looks and feels cheap. Cheap, overpriced plastic. Both the iphone case and the holder. They gave 3 insert rings for the holder and none of them really fits well for my standard KTM b... See more

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Rated 1 out of 5 stars

No reply from three support emails. Ordered a quad lock and protective glass, charged my credit card, shipped by DHL (which is a joke, they have the right address but their tracking says "Missing deli... See more

Rated 1 out of 5 stars

Spent over £100 in quad lick kit. Bought the wireless charging head - it just gets worryingly hot and dies not work - ended up plugging the charge lead directly into my phone which defeats the object!... See more

Company replied

Rated 1 out of 5 stars

Update 13/5: Quadlock still blames carrier, while they not updating their own order status page, which still today says "getting ready for shipment". With no updates at all since order date when the... See more

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Company details

  1. Electronics & Technology

Written by the company

Quad Lock Europe is a manufacturer of the very best Bike Mounts and Running Armbands for iPhone & Galaxy Smartphones.


Contact info

2.2

Poor

TrustScore 2 out of 5

382 reviews

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No recent history of asking for reviews

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2.2

All reviews

(382)

23 reviews in the last 12 months

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Rated 2 out of 5 stars

very good products but poor customer service

very good products, but unfortunately unreliable customer service. Even after 24 hours I got no reply on my complain that Quad Lock should please contact GLS as the adress they gave them was incomplete. And they didn‘t contact them until now. So I had to drive for 70 km to pick up the ordered items in the GLS hub by myself.

April 28, 2023
Unprompted review
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Rated 1 out of 5 stars

Customer service is over and out

Customer service is over and out. I believe they made enough money now to put quality time on customers. Thank you quadlock for the customer experience that serves no longer. Shipping my order and asking me to pay the VAT while claiming that VAT is covered.

December 19, 2022
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Rated 1 out of 5 stars

Mount damage my Iphone (1400€)…BB

The Mount damage my Iphone (1400€) camera. After reclamation Quadlock just offer me only a damper for free(15€). It is simply poor service for such a high quality product. Although I was satisfied so far, I will not use Quadlock products in the future! Sometimes customer satisfaction is more important than money!

October 5, 2022
Unprompted review
Rated 1 out of 5 stars

Baaad customer service.

I ordered an universal set 2 weeks ago. They mistyped my delivery address. Since then I tried to contact customer support 4 times, I got 1 answer after more than 1 week, that they informed the courier about the change. Well it didn't happen.
Maybe the product is good, I don't know, because I still didn't receive it, but the customer support is slow, and don't solve my problems.

September 22, 2022
Unprompted review
Rated 5 out of 5 stars

Quadlock experience

I bought several item from Quadlock within few years. I changed my phone few times and all accesories still were compatible with a new case. It is amazing system for your motorcycle, bike, car and everwhere else.

August 12, 2022
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Rated 5 out of 5 stars

Great products!

Sturdy, efficient and great build quality. Thanks to its great line-up, Quadlock is the perfect companion everywhere I go: office, bike, car, running. A must have!

August 10, 2022
Unprompted review
Rated 5 out of 5 stars

The one to rule them all

Have been using quake lock for years now and I can’t imagine choosing any other solution! The absolute trust that I have for the case (it has protected my phone many times), combined with the versatility of mounting solutions is just mind blowing! I’m a big fan!!

July 29, 2022
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Rated 5 out of 5 stars

Quadlock, sales and after sales ... number 1 !!!

I have bought many Quadlock items over the past few years and I'm pleased to say I love the build quality of their products AND the service of their support team. Buying stuff from the internet is easy, getting decent support afterwards is always a bit tricky. With Quadlock their support is as rock solid as their products ... I'm a customer for life if they keep up the good work!!!

June 6, 2022
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Rated 5 out of 5 stars

The More expensive product for complete satisfaction

The possibility of installing several types of accessories such as various spacers, vibration damper and wireless charging allows many customization options. The quality of workmanship ensures the safe installation and use of my device. All in all, it is expressed in the satisfaction of using this information, for which I am also willing to pay a little more.

June 4, 2022
Unprompted review

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