Quad Lock EU Reviews 

Premium price, shocking customer service.
No phone numbers to call, I don't want to chat to a bot or to someone in India. Every time something went wrong, it takes hours of your life to chase them through email or on their live chat.
It's a pointless company.

I ordered a case and two mounts (car and desk) for nearly €200 Euros. I checked that Swiss VAT was included, the website said VAT was included for Switzerland and it was charged on my bill. However when the parcel arrived it hadn't been included in the shipping invoice meaning I had to pay it again plus the postal service fee (which is even more than the VAT). I contacted them and they agreed to reimburse me the second VAT bill and the service fee, which they kind of did quickly (they paid Euros instead of CHF). So not very professional overall, but at least they responded quickly.

Mounted the galaxy s21 kit on my kawasaki z650. Fits very well, but I ordered the wrong Phone case. The costumer services were very kind and sended me the right one without extra cost. Im glad that I bought my qaudlock here!

Do not order online from this company, i spent 300€ and the package never arrived. They are now saying they will not refund me, and i have to file a complaint with the local police about the courier company that they used!!

I have questioned why they have a 30 day return policy on there website yet they wont refund me for goods that i never received. Unbelievable customer service and i would strongly suggest NOT to order from this company online

Poor customer service. I ordered a case and mount (€139) and I was issued delivery tracking information. A week later the tracking information is still not up to date and nothing has moved for 4 days now. Nobody in Quadlock will reply to my request for an update.

Paid surcharge to have the item delivered via DHL (so that the package can be delivered to a ‘Packstation’). But they were sending it via DPD who cannot deliver to a Packstation. So the package went back.

Customer service refuses to admit that something was wrong on their side.

I recently purchased the running kit from Quad Lock, and I must say I am thoroughly disappointed. The main selling point, the mag case, turned out to be more of a hassle than a convenience. It's so stiff and bulky that getting my phone in feels like trying to fit a square peg into a round hole. Not only did this struggle to insert my phone result in frustration, but it also ended up destroying my screen protector in the process.

While the mag case might be a viable option if you're content with using it as your primary case, it falls short for anyone who prefers to switch between cases. The design is so impractical for this purpose that it renders the entire kit virtually useless if you plan on changing your phone case frequently.

To add insult to injury, the return process isn't even free, which only adds to the overall inconvenience and frustration. Frankly, it's unacceptable that a company would expect customers to foot the bill for returning a product that doesn't live up to its promises.

Despite the letdown of the product itself, I will say that the customer service experience was pleasant. However, that's not enough to redeem the product or the company in my eyes. I won't be purchasing anything from Quad Lock again, and I'd caution others to think twice before investing in their products.

Quadlock use you as Beta testers. Not all Quadlock products are good quality and fit for purpose. The first version of the motorbike charging head was totally rubbish. It was sold as weatherproof and the advert looked very impressive, unfortunately they didn’t bother to waterproof the charger port, unless you count the very small rubber o ring they chucked in as an afterthought. Really bad design, shame they didn’t spend a little more on R&D before selling to loyal customers. Customer services aren’t interested either as it’s out of warranty, my bad, the unit was intermittent so was a little slow in returning and I really couldn’t be bothered with the hassle. I’m a good customer of Quadlock but this accounts for nothing.

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Hendrik Fourie

6 reviews

GB

Bunch of clons at customer service

If anyone thinks about using the 2 year warranty, don't bother. This company's cistomer service is awful.

My bike was send into BMW and they advised me my 12v smart cable was still drawing power even when on "Auto".

I have spend the last week taking photos and videos for these clowns to prove my situation but still nothing.

13 emails in 7 days is a joke. Would think it wpuld be 2/3 emails max and would get sorted.

Received a Quad Lock window mount as a gift , mount will not stay attached when windscreen gets warm and constantly falls off. Despite cleaning both window and mount per Quad lock Instruction it won,t stay attached.
Quad Lock want a video of the failure before they will do anything.

My case warped after a year of use ! And I will not be using quad lock again !

No reply from three support emails. Ordered a quad lock and protective glass, charged my credit card, shipped by DHL (which is a joke, they have the right address but their tracking says "Missing delivery information" while also displays the CORRECT ADDRESS) and the goods never arrived. I am cancelling the charges through my bank (I hope). Suspicious behaviour bordering on scam. I wonder why they are still operating in Europe.

Great to sell you stuff but support and warranty absolutely sucks ! No replies to support messages and support ‘chat’ just say they are so busy and to leave your email address. Still nothing back from them. Might have to get the credit card company involved. I thought that this was supposed to be a decent company??????

Customer service is terrible! Nobody replies. They have sent tracking number with wrong courier company. I am still waiting for the order.

Great cases and great mounts. However, their charging systems make my phone (iPhone 14 Pro Max) shut down from overheating. I contacted Quadlock and was shooed away saying this isn’t a problem. I regret spending over £500 replacing all my mounts across my house and office, including my motorbike and felt like it’s all a waste of money. I have to take the Quadlock case off to charge my phone at home on a safe Apple Magcharger.
overall I’m disappointed and would never buy again.
Steer clear of any Quadlock charging products as you’ll probably end up damaging your phone.

I bought the so-called "selfiestick". What a waste of money. Without a triggerbutton, it's merely a short tripod. A total rip-off, and it cost more to return it than the value of the so-called selfiestick. So that was a waste of money

My wife ordered and received a phonecase and rubber protector and mount for my cycle as a Christmas present. The wrong model was order and my phone does not fit it. I only knew this after 4 months as did not get around to using the system until April. So it has passed the 30 day return period I asked if they would exchange and they said no. So what should I do. Buy the correct size and what to do with the wrong one? This does not make for a very suitable and environmentally friendly firm. The response was quick but is a nonsense I still have the packaging intact. Anyone suggest another option? Another company that actually cares about the circular economy.

Extremely poor and unprofessional customer service. They sent the wrong item and essentially called me a liar in that I was in the wrong. Told me I must pay for tracked delivery for the return and order again to get the correct item. Cost me best part of £15 to get the correct item on time. Raised a complaint and they told me they could send me a free returns label. After already telling me to book a tracked return... would not recommend to anybody.

All their products fit well. I have 3 handlebar mounts for my MTB, city bike, and motorbike. When I changed the mount to my new motorbike, I was missing a screw. I sent them an email, and at no charge they have sent me a complete set of screws. Very happy with their service!

Customer service is funny. I used a Revolut card and they deducted the amount and then contacted me saying my transaction is under fraud investigation. Requested ID photo, card photo proof of address and what not.. for a damn handlebar mount and a apple carplay wireless adapter…. people buy drugs and guns without being authenticated and they do this for a 150 eur purchase… and sending the transaction details from my account was not enough… idiocracy at its finest…