Quarto e Quartos Reviews 263

TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the staff, citing unprofessional and rude communication, and issues with privacy related to room access. The facilities were frequently described as being in poor condition, with complaints about mold, cockroach infestations, and a lack of proper maintenance for essential amenities. Reviewers also reported negative experiences with the company's service, including unexpected fees, unaddressed maintenance requests, and concerns about the communication style regarding payments. A major point of contention for many was the refund process, with numerous accounts of deposits not being returned or being withheld for questionable reasons. Additionally, payment issues were common, with customers facing unexpected charges and difficulties in resolving billing discrepancies.

What people talk about most

Staff

Users describe negative interactions with staff. Many reviewers report rude and unprofessional behavior,... See more

Facilities

People report negative experiences with facilities. Many reviewers describe terrible room conditions,... See more

Service

Customers had negative experiences with service, describing it as horrible and unprofessional. Many reviewers... See more

Refund

Reviewers express significant dissatisfaction regarding refunds, particularly concerning security deposits.... See more

Payment

Clients share negative opinions on payment, with many reporting issues such as rooms being unavailable after... See more

Reviews shaping this summary

Rated 1 out of 5 stars

If i could give 0 stars I would. Had an horrible experience with this company since the day I moved in. Between the moldy room, asking for payement upfront and threats for eviction while THEY are brea... See more

Rated 2 out of 5 stars

Two days before my move-in date, I received an email saying that the room I had already paid for was suddenly no longer available. They offered me a different location, and I accepted only because I f... See more

Rated 1 out of 5 stars

Probably the worst experience you can possibly have under a rental contract. They come into your place without any notice, neither hesitation. Furthermore, they get into your room whenever they want... See more

Rated 1 out of 5 stars

I echo every one-star review. On top of the theft and fraud, the health conditions are insanity. Roaches in the kitchen from day one, countless ignored complaints. Bed bugs? Denied, even after someo... See more


Company details

  1. Real Estate Rental Agency
  2. Apartment Rental Agency
  3. Real Estate Agency
  4. Short Term Apartment Rental Agency

Information provided by various external sources

O seu quarto em Lisboa Quarto e Quartos o seu quarto em Lisboa - Residências de Estudantes e de Jovens Profissionais.  


Contact info

1.5

Bad

TrustScore 1.5 out of 5

263 reviews

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Rated 1 out of 5 stars

A catastrophe

A catastrophe. They kept the deposit, lied about everything and stole my bike! Stay away from them!!!

September 26, 2023
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Rated 1 out of 5 stars

Bad and rude

My experience with Quarto and Quartos was really bad: since from the beginning their behaviour was rude and suspicious; during the stay they asked money for everything was about the normal maintenance of an house (problems with the wc, etc) in a really rude way by email; the people of the cleaning service was used to spy the tenants; at the end when I left the apartment they faked a damage at the bookshelf in my room, sending me pictures of the fake damage (a small red line cleanable) for which they asked me to pay for the substitution of the whole bookshelf. Even if I tried to highlight the irregularities of their behaviour, they had the power to make me pay in the end since they still had my deposit (I only had the possibility to choose between having a part of the deposit back or nothing). Also the house is not worth it since in Lisbon you can find nicer places with nicer and more welcoming people.

July 31, 2023
Unprompted review
Rated 1 out of 5 stars

😱😱😱😱😱

Horrible... really don't go there. They're desperate to take your money, they don't respect anything or anyone. They are super unprofessional. Really think twice before renting and you can surely say goodbye to your deposit.

July 31, 2023
Unprompted review
Rated 1 out of 5 stars

STAY AWAY FROM THAT COMPANY AS FAR AS POSSIBLE!!!!!

I usually never write any reviews, but PLEASE DON'T BOOK ANY ROOM with that company. They are an absolute rip off - they're gonna do everything to keep your money and get more out of you. I just rented a room off them for 2 months, but i wish i never had - even a hostel would've been a better idea than going with those thieving **. In the contract it says you have to return your key until the end of your rent, like one day before that. I already moved out two weeks earlier, so my room was free and clean anyway, but i brought back the key on the last day. In the contract it says they will return the deposit within 5 days. I still havent received anything. After asking where it is they tell me that i stayed in 1 more day, which means i have to pay 200 Euros off my deposit. Why? I returned it one day earlier and they still wanna keep that amount. I still haven't received a cent back. All around the flat are pictures with rules and the prices when you disrespect them. Like if someone stays over without permission it's 75Euros, if you leave things in the kitchen and the cleaning staff sees that, they will go home and quarto e quartos charges everyone of the flat (if its shared). The room itself wasn't great eather. There was mould on the ceiling, which i only noticed the first night after i moved in. So there's no way out there eather because - who would've thought - if you leave earlier than what your contract says they will keep the deposit as well. After two weeks in that disgusting room they sent someone over to paint over the mould. Not remove it, just paint over it. Please stay as far from that company as you can, it's worth spending some more time looking for something.

September 7, 2023
Unprompted review
Rated 5 out of 5 stars

This room in Casa Vitoria

This room in Casa Vitoria exceeded my expectations in every way. The room was beautiful furnished and spacious. Joana was very friendly and provided good recommendations for nearby cafes and supermarkets. I would definitely choose this room again on my next Erasmus.

August 26, 2023
Unprompted review
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Rated 5 out of 5 stars

I had an amazing stay in this room

I had an amazing stay in this room at Casa Macau. The room was spacious, and stylish. Joana was welcoming and made me feel right at home. The location was excellent, with many attractions and dining options nearby. I would definitely choose this room again!

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

Staying with Quarto e Quartos was a…

Staying with Quarto e Quartos was a wonderful experience. The room itself was clean and had a modern design. Joana was incredibly friendly and provided great recommendations for exploring Lisbon. The location was fantastic, with easy access to public transportation. I would highly recommend this place!

August 15, 2023
Unprompted review
Rated 5 out of 5 stars

I had a fantastic stay in this room

I had a fantastic stay in this room at Casa Gil. The room was beautifully decorated and had a comfortable bed. Joana was friendly and accommodating, ensuring that I had a pleasant stay. The location was perfect, with many attractions and restaurants within walking distance. I would definitely stay here again!

August 24, 2023
Unprompted review
Rated 5 out of 5 stars

Casa Fonte was very nice

This room in Casa Fonte was very nice. The decor was stylish and inviting, and the room had a warm and cosy feel. Tatiana was incredibly helpful and made me feel right at home. The location was fantastic, with easy access to public transportation. I would highly recommend this room to any student.

August 19, 2023
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Rated 5 out of 5 stars

I had a wonderful experience staying…

I had a wonderful experience staying with Quarto e Quartos in Lisbon. The room was clean, cosy, and had a great ambience. Tatiana was gracious and provided excellent recommendations for local attractions and dining. The location was ideal, with many point of interest within walking distance. I would definitely return!

August 17, 2023
Unprompted review
Rated 5 out of 5 stars

I had a fantastic time

I had a fantastic time staying with Quarto e Quartos in Lisbon. The room itself was stunning, with a comfortable bed and stylish furnishing. Paulo was attentive and provided great suggestions for exploring the city. The location was ideal, with many attractions and restaurants nearby. I would highly recommend this room!

July 17, 2023
Unprompted review
Rated 5 out of 5 stars

Home away

This room was the perfect home away from home during stay in Lisbon. The room was clean, spacious, and well-decorated. Joana was warm and welcoming. The location was excellent, with easy access to public transportation. I would definitely stay here again!

August 1, 2023
Unprompted review
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Rated 5 out of 5 stars

I had an unforgettable stay

I had an unforgettable stay with Quarto e Quartos in Lisbon. The rooms was beautifully designed and had a comfortable bed. The host was incredibly hospitable, ensuring that I had everything I needed. The location was ideal, with many iconic landmarks within walking distance. I would absolutely recommend this place to anyone visiting Lisbon.

August 8, 2023
Unprompted review
Rated 5 out of 5 stars

Heart of Lisbon

This room was perfectly located in the heart of Lisbon. The room had a peaceful atmosphere. Tatiana was friendly and provided excellent recommendations for nearby cafes and attractions. I thoroughly enjoyed my stay and would recommend this room without hesitation.

July 23, 2023
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience

I had a fantastic experience staying in Casa Sanches . The room was well-appointed with a cosy bed . Joana was attentive and made me feel right at home. The location was perfect, with easy access to public transportation. I would highly recommend this room to fellow students.

July 13, 2023
Unprompted review
Rated 5 out of 5 stars

The room was spacious

The room was spacious, clean, and was pretty. Paulo was friendly and gave me excellent tips for exploring Lisbon. The location was ideal, with many attractions within walking distance. I would definitely choose this room again on my next Erasmus.

July 6, 2023
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Rated 5 out of 5 stars

I had a wonderful time

I had a wonderful time staying in Casa Bolivia. The room was well furnished and had a comfortable bed. Joana was incredibly kind and accommodating, making sure I had everything I needed. The neighbourhood was lively and filled with great restaurants. I would absolutely stay here again!

July 19, 2023
Unprompted review
Rated 5 out of 5 stars

The room was stylish and comfortable

The room was stylish and comfortable, with all the amenities I needed. They went above and beyond to make sure I had a great experience. The location was excellent, with easy access to transport. I would definitely stay here again!

July 15, 2023
Unprompted review

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