Quatropi Furniture Reviews 

5,149
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the furniture, noting how stylish and well-made their new home additions look. People often note that the delivery service is prompt and efficient, with friendly drivers providing helpful and polite assistance. However, some people mentioned that delivery experiences occasionally lacked full assembly support or left behind excessive packaging materials like large boxes. A few reviewers also experienced minor product quirks or imperfections, such as small marks on items, unexpected color shades, or slow recliners. Despite these occasional drawbacks, buyers remain thoroughly satisfied with their purchases and the overall customer support provided.

What people talk about most

Product

Customers had positive experiences with product, noting that the furniture is stylish, well-made, and offers... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction with the stylish designs and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrival times and... See more

Service

Reviewers highlight positive aspects of service, noting that the entire process from ordering to delivery is... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, polite, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company not only sells high quality products but gives high quality customer service. After a blip with our delivery date due to staffing issues, we were then prioritised by Anthony and Alex, u... See more

Rated 5 out of 5 stars

Corner Bench ordered and recieved as scheduled good price and comfortable seating. Delivery went without hitch and assembling seating was straight forward. Ajustable feet could/should be bigger and in... See more

Rated 5 out of 5 stars

The quality is undeniable. Well put together along with stylish design. Delivery good. I put the legs on myself and all went well and I'm an older lady. Second piece of furniture ihav had from Qu... See more

Rated 5 out of 5 stars

Great quality as i visited the showroom first before I purchased. Lovely set up and friendly lady that helped us choose Also I didnt want delivery until my house works was done and they arranged tha... See more


Company details

  1. Outdoor Furniture Store
  2. Bar Restaurant Furniture Store
  3. Furniture Accessories
  4. Furniture Accessories Supplier
  5. Garden Furniture Shop
  6. Sofa Store

Written by the company

A trusted family-run business since 2004, earning the loyalty of thousands of customers. Experience our unparalleled luxury home & garden furniture


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(5,149)

180 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordered the sofa thinking it would take…

Ordered the sofa thinking it would take a month or 2 to arrive and was here a week later!!
Made us decorate very quickly 🤣🤣
Delivery was good and the guys were really friendly and helpful.
Ordered an extra footstool a few weeks later and again came in really quick time.
Very happy with Quatropi - thank you!

September 26, 2025
Rated 3 out of 5 stars

I bought gold and white chairs for my…

I bought gold and white chairs for my dining tablet but after 3 months of being barely used , the sides hurt on sitting. Cushions effect has gone down.
Not happy
See below

/quatropi products/modern-velvet-kitchen-dining-room-chair.

September 23, 2025
Unprompted review
Quatropi Furniture logo

Reply from Quatropi Furniture

Hello,

Thank you for taking the time to leave your review. We are so sorry to hear that you’ve experienced this with your new dining chairs, as we want every purchase to arrive and stay in perfect condition.

If you could kindly get in touch with our customer service team at service@quatropi.com we’ll make sure to look into this straight away and get everything sorted for you.

- Quatropi Team

Rated 4 out of 5 stars

Excellent product but delivery problems

The product has arrived and is really good quality and just as described. Whoever was used as the courier was very heavy handed - the boxes arrived severely damaged so we were very lucky things were not damaged or lost as one box was barely holding together. Delivery was slow, but upon chasing, a refund of the delivery fee was made which was appreciated.

September 5, 2025
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Rated 5 out of 5 stars

Garden furniture that is a little bit different

I can only comment on garden furniture - we are really pleased with our selection of table/chairs/swing chair. The delivery driver was a very good ambassador for the company and nothing was too much trouble for him. My impression is that Quatropi offer good quality products and furniture that is a little bit different.

July 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Beautiful new dining table…

We ordered a beautiful new dining table from Quatropi which we asked them to hold for a month before delivery.
It was safely delivered and we unpacked it to find it was perfect and even more stunning than the photographs online.
Great company to order from, would highly recommend.

September 2, 2025
Rated 5 out of 5 stars

Would recommend Quotropi!

We visited store, before purchasing product & received a warm welcome, but no pushy sales chat. Our purchase was delivered within the next week & delivery people were very pleasant.
Would definitely recommend Quotropi to family & friends.

August 26, 2025
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Rated 5 out of 5 stars

Customer service was great

Customer service was great. I emailed to ask for delivery date and was replied to within the same day. Delivery drivers were pleasant and nice.

I ordered the brown u shaped sofa the Martha. I got two pouffees as well. I got the 6 seater. It is very large so definitely measure your space. It is the comfiest sofa I’ve ever sat on. My dog and daughter love lounging on it, as do I.

The quality of the sofa versus the price is incredible. You’d expect to pay at least over £5000 elsewhere.

Incredible.

August 29, 2025
Rated 5 out of 5 stars

Third purchase now 5* across the board

Third purchase now 5* across the board. (garden furniture, coffee table and dining table and chairs) and all have been stunning and extremely high quality which should last you years. Customer service is also exceptional. Highly recommend this company and their products.

August 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing quality, fast and very efficient service from quatropi

From ordering to delivery absolutely amazing. Communication from Quatropi was amazing. I was kept well informed of delivery details. 10/10 delivery service. The gentleman that delivered my triple hanging egg chair was amazing 👏. I could not be happier with my new piece of garden furniture. Amazing quality 👌.

August 7, 2025
Rated 2 out of 5 stars

Firstly when I ordered my sofa I…

Firstly when I ordered my sofa I specifically gave the young lady a date I couldn't receive the goods. And she comes back with a delivery date on for when I was on holiday. good start! also when ordering the sofa, Darius did not tell me the sofa was sided. Meaning they only have a left or one sided cushion. So the cushions do not sit equal to the opposite side. The finish on the footstools is awful. ( happy to send photos ) but would probably be wasting my time. Then when I called up, I was told I`d get a call back within an hour. 4 hours later... still no call. Now I`m sure their come back with a million excuses. When sometimes you just need to put your hands up and say " sorry Mr customer " we got it wrong. They say you really know how good a business is when their an issue or problem to solve. and this business has failed badly!

August 15, 2025
Unprompted review
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Reply from Quatropi Furniture

Hi Mark,

Thank you for your review. We are sorry to hear that you are disappointed.

We acknowledge that there was an issue with the delivery. Please be assured that, following your feedback, we have reminded all staff of the procedures and standards that we expect and usually maintain.

With regards to the sofa, this is correct. As it is a modular sofa, it is made up of corner sections and middle sections. Since all our photos are taken live in our own showroom, the item delivered will look exactly as shown in the photos.

If you are still unhappy with your purchase, we will be happy to arrange a free collection and provide you with a full refund.

- Quatropi Team

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